Apparently he said he would send the tracking number as soon as he got to work this morning. That was at 9:30 AM. 3:30 PM and still no tracking number, but I'll give them the benefit of the doubt anyway. If it was sent out yesterday, with the shipping method I used, I should get it by tomorrow afternoon.
Since the order was placed on December 1st (at least, according to their website), it should have shipped at the 29th. At the time, 128GH would not have been able to achieve a positive ROI by the end of the machine's lifetime. I have written to Jim asking about their Miner Protection Agreement, and will be waiting on a response to the upgrade inquiry. Not the biggest issue in the world in my mind - at least I'm getting my miner soon - but it would be nice to see they're willing to back up their own agreements.
I'll post again once I receive my miner with pictures as well as some actual performance details. I'll also update once I hear about the MPA. Hopefully things check out.
Why don't they hire someone to be on the phone (or email) all day?
Maybe because they are start-up without a lot of venture capital backing upfront to fund support properly, wages are a large cost sink. They are betting on organic growth, advertising...maybe eventually through word of mouth / reviews...
Except you can outsource support for dirt cheap. I've done it before. Anyone else can do the same thing. It's not that big of a deal, or a very large expense.