Topic: [OFFICIAL]Bitfinex.com first Bitcoin P2P lending platform for leverage trading - page 327. (Read 723990 times)

Hey Raphy

The amount of traffic has been growing, so it's natural that the amount of feature requests and complaints is growing too.  That's only natural, but I understand that it can get tiresome/frustrating as well.

Nevertheless, I feel that I should point out that I get the feeling that you guys still underestimate the importance of communicating with the clients (something that seems to be common for every bitcoin exchange in existence).  Communication should happen through multiple channels (forum message, website message AND email) and sufficiently in advance (a week or so?), especially if the downtime is planned and not due to some DDOS.  People that have margin positions open don't just suddenly want to be cut off from the market, it puts their funds in a lot of risk.  You also can't expect every trader to check the forum every hour.  If sudden downtimes like this, without proper communication happen more in the future, I think a lot of your clients will conclude Bitfinex is unreliable and leave, and I don't want this, because I like Bitfinex.  
Maybe the traffic growth forced you to move quickly, and I appreciate the communication here in the thread, but please in the future :
1) signal downtimes in advance
2) try to be as accurate as possible about the start and finish of the downtime.  (I realize its hard to predict the finish exactly, because complications can always occur, but "there are going to be some downtimes in the next few days" is really too vague for a trader to base his actions on)
3) Communicate the same message through multiple channels: forum, website & email.

PS: I appreciate the post explaining the Bitstamp issues.
 

What exactly does it take to get verified on there?  On the attachment page it says: government issued ID and proof of address

on the form it asks you for one of the following for id: passport, current eeu member state id or birth certificate...

I have a united states driver's license, which is the only form of government issued state ID i have.  How am i supposed to get verified and have the form notarized?

They need to change that form, because united states people ALL use driver's license as ID.

They really ought to reopen their connection to MtGox, which has proven more reliable lately than Bitstamp. If you'll recall, they cut off MtGox after the April crash brought down their Gox connection for a day, thinking Bitstamp would be far more reliable. That's not the case any more. They should also add a connection to Btc-e so that even if two exchanges are down simultaneously, there'd still be one to provide liquidity. Of course, if all 3 went down at the same time, everyone is SOL.

What exactly does it take to get verified on there?  On the attachment page it says: government issued ID and proof of address

on the form it asks you for one of the following for id: passport, current eeu member state id or birth certificate...

I have a united states driver's license, which is the only form of government issued state ID i have.  How am i supposed to get verified and have the form notarized?

They need to change that form, because united states people ALL use driver's license as ID.

They really ought to reopen their connection to MtGox, which has proven more reliable lately than Bitstamp. If you'll recall, they cut off MtGox after the April crash brought down their Gox connection for a day, thinking Bitstamp would be far more reliable. That's not the case any more. They should also add a connection to Btc-e so that even if two exchanges are down simultaneously, there'd still be one to provide liquidity. Of course, if all 3 went down at the same time, everyone is SOL.

I have funds on bitstamp and bitfinex.  Now you are telling me that if bitstamp is having issues, I should be cut off from the market completely?  Your proposal is much worse than a price swing.

exactly what I was saying... how can we trade in those conditions ? We can't, trade should be frozen as soon as bitstamp is out of the equation !
It's very easy to manipulate the market if you are an insider that know when stamp will be taken out and/or in...

Hey Raphy

The amount of traffic has been growing, so it's natural that the amount of feature requests and complaints is growing too.  That's only natural, but I understand that it can get tiresome/frustrating as well.

Nevertheless, I feel that I should point out that I get the feeling that you guys still underestimate the importance of communicating with the clients (something that seems to be common for every bitcoin exchange in existence).  Communication should happen through multiple channels (forum message, website message AND email) and sufficiently in advance (a week or so?), especially if the downtime is planned and not due to some DDOS.  People that have margin positions open don't just suddenly want to be cut off from the market, it puts their funds in a lot of risk.  You also can't expect every trader to check the forum every hour.  If sudden downtimes like this, without proper communication happen more in the future, I think a lot of your clients will conclude Bitfinex is unreliable and leave, and I don't want this, because I like Bitfinex.  
Maybe the traffic growth forced you to move quickly, and I appreciate the communication here in the thread, but please in the future :
1) signal downtimes in advance
2) try to be as accurate as possible about the start and finish of the downtime.  (I realize its hard to predict the finish exactly, because complications can always occur, but "there are going to be some downtimes in the next few days" is really too vague for a trader to base his actions on)
3) Communicate the same message through multiple channels: forum, website & email.

PS: I appreciate the post explaining the Bitstamp issues.
 

I doubt the bitfinex people know exactly when the bitstamp people are going to credit their account.
A ticker for the amount of USD remaining in the bitstamp account would be nice feature though.

Something really needs to be done about this $50 swing in seconds when bitstamp is gone.  Bitstamp was back up and running all well.... with no warning bistamp is gone and price swings violently.

There should be AT LEAST a warning that funds are about to run out on bitstamp or that funds are about to be added on bitstamp... They should talk with bitstamp and get some kind of agreement of when the cash will be added on bitstamp.

with no warning, how can anyone trade?  plus i could totally see insider trading going on with the bitstamp people who are about to add money on bistamp and have a bitfinex account...

We should all have the EXACT same info.

Something really needs to be done about this $50 swing in seconds when bitstamp is gone.  Bitstamp was back up and running all well.... with no warning bistamp is gone and price swings violently.

There should be AT LEAST a warning that funds are about to run out on bitstamp or that funds are about to be added on bitstamp... They should talk with bitstamp and get some kind of agreement of when the cash will be added on bitstamp.

with no warning, how can anyone trade?  plus i could totally see insider trading going on with the bitstamp people who are about to add money on bistamp and have a bitfinex account...

We should all have the EXACT same info.

You guys are totally nuts. How you dare to open margin position when 1) bitfinex is going to be down for maintenance and 2) there is a difference of 40+ with bitstamp price which can be closed at anytime ?

Don't come later here to cry...

Not being able to buy on bitstamp is going to cost me a fortune very soon !!