We do however use the information sent to it when checking a claim
Any and all information you have should be sent there, but hold off on MtGox codes for now as we are working with them to get that information (with the users consent of course).
Ok. I thought I had read that we could request our claim status through that email, and so I had sent a couple request but hadn't heard anything; and now it sounds like we won't get responses through that address. Is that right? Is there any way to check on our status?
Genjix offered you can write to his own address ([email protected]) for claim status. I did and got answer the next day I think.
Thank you, I missed that. Did you send along any info to identify yourself or did he give you a claim status based on the email you sent the request from?