Just sent 50.07254460 XRP And an error message appears, I want my money back, please 🙏 User: yankevin
Have you received your XRP back or have you succesfully exchanged it to other coin? Kindly give an update
The OP is inactive for a week already now, it seems that he is away from online activity so it can be the reason if there is an error with the exchange bot.
So an update for you will be useful for others, at least if your case is resolved then others will not worry to use it to exchange their coins.
If your case is not resolved, then it can be a warning for others not to use it, at least until they resolve your case.
Hi, sorry for late response, I was away so I couldn't check the bitcointalk thread, however support email & bot maintenance was not interrupted. Sometimes Stake will fail to send the tip, so exchange gets stuck.
All errored exchanges are usually fixed in a few minutes, or few hours. Your exchange was unfortunately delayed a bit, ~6-7 hours.
This issue with bot will be fixed though, sorry about the inconvenience!
Also for future reference, if you're having issues with the exchanges, better send a support email, it's checked more frequently than this thread!
Thanks for your interest
Hopefully, your issue has been already resolved by the Poorbot team. What was the actual issue for the inconvenience which you have faced?
@poorbot, why haven't you directly posted the support email address on your website and here in the forum? It will be better to create a telegram group or channel (with chat system) for exchange service so that the user can get a quicker help from you there.
Hi, contact address is at the footer so maybe it's not easily seen, it will be added to a place with better visibility. Thanks for your attention!