Tried to order directly through BlackArrow because it seemed the logical thing to do at the time.
Boy was I wrong.
25 days making zero effort to resolve a payment, and only 8 hours to cancel an order. They did ironically link me a "how would you rate our service ?" survey to fill out, and I gave them 1/5 stars *rolls eyes*
Something about this enterprise doesn't seem entirely on the level based on this experience with their customer service.
Got a bad feeling about Black Arrow
Well, I'm out trying to acquire one of these. Just wrapped up one of the most frustratingly unproductive email chains I've had in a while, about trying to resolve payment for a December 2nd order, and their support effectively told me to get to the back of the line and made some condescending remark about how I was supposed to request new information from them - Something I've been trying to do all along now for the last 25 some-odd days !!!
*sigh*
Did you try to order from Minersource or from Black Arrow directly?... Black arrow doesn't support orders of individual units - and the US reseller has a better track record than what you indicated - so i'm genuinely curious here.
You may have gotten off easy with a cancelled order. I am still on the bandwagon and feeling good about my order, but there is a feeling in the pit of my stomach that the timeline is in trouble. All I continue to see as updates are, "we are on track" or "we have not changed from our deadline" and then teasers such as renderings of final products.
Now I am no electrical engineer (no matter how many of their taxes I do
) but based on what I have been able to gather tape out should be underway currently, which should be a fairly large milestone, and one that should be easily relayed to customers. I would think that as soon as tape out begins, even the PR person should get a memo or something saying at the very least, "hey, tapeout has started"? Unless I am sorely mistaken? Any "updates" conveniently leave out any description of what has actually been accomplished. Also, I have yet to see any actual dimensions put into place. Renderings are useful, but I have seen quite a few different sizes being thrown about for both X-1 and X-3 units. I can understand though if the design of the box isn't finalized yet, but knowing how the 2 boxes making up an X-3 are going to work together (1 or 2 power supplies, 1 or 2 ethernet cables, etc...) seems like something that needs to be known in order to finalize and order PCB's which as I understand take a few weeks to fabricate once an order has been placed. I suppose that leaves a small window to finish PCB design, but these seem like fundamental questions that should have an answer or at least a design they are working towards?
These are just the thoughts and feelings that have been in the pit of my stomach for a week or so. Again, I am no engineer and/or ASIC/PCB expert. My knowledge extends as far as what I have read in the various discussions of ASIC companies on these forums, and is this post in no way supposed to be defamatory towards BlackArrow who I still believe in and have given me no reason to doubt that they will hit their deadline. Perhaps, they want to keep fabrication specifics a secret, I do not know, but given the level of PR support that they have been giving, I would think that they would have reported some of the above concerns. Please take any of the above remarks with a grain of salt, and do not dwell on them, as I have previously said, I may just be spouting nonsense since I have no real idea of the complexity or work involved in the ASIC process, but I also feel that some of these fundamental questions should have a better description at this point.