Topic: Re: Black Arrow 28nm 100Ghash Bitcoin ASIC from $0.49/GH/s - page 134. (Read 96804 times)

I do.. I'm subscribed to their emails. *sigh*

I hope you didn't perceive me as attacking you or anyone else. Not my intention whatsoever. Bobsag3 is well aware of my situation and I've had many emails back and forth with him. All I can do is wait until the database is transferred to the new platform, which was supposed to be done "soon" 5 days ago. -_-

I am not attacking anyone or pushing for someone to later throw something in my face.  The fact of the matter is that I do not know either, but attacking each other helps nothing.  No one says you have to be a repeat customer, your absolutely right, and you can make that choice when the time comes, but for now all we can really do is sit tight.

I am sorry to hear about your order troubles, I would pester Bobsag about that one as it is his site and this isn't really his thread, although he comes to help out now and again.

I hope that they do ship on time and agree with everyone that an update would be nice, but writing angry messages on these boards does not seem to be working as it hasn't hastened any kind of update so far.

Syke, all that post tells me is you would rather hate on the other people here instead of going after the company that has screwed you by that time.  I personally do not think that is healthy, but no skin off my back.   Unless your just trying to warn newbies and help them make a more informed decision, in which case I apologize and say good job.

Yeah, they're not obligated to do so. Just the same, I'm not obligated to be a repeat customer if this is how they conduct business. It's the free market and I see others doing a better job in keeping their customers informed.
The lack of updates, to me, only points towards bad things (ie. behind schedule), considering they were more than happy to offer updates when they were "ahead of schedule". Even BA-Matt hasn't been able to get us an update for over 5 days now.
Like I said, the only way I'd consider buying from them again is if 1. they ship on time and 2. offer incentives for previous customers. Otherwise, I see more value in Cointerra, for example, and appreciate their transparency.
Another reason why I'm miffed is because my minersource order has been marked as "cancelled" even though I've paid. The excuse I'm given is "it's in the old database and it may be inaccurate" and to "wait until it's transferred to the new platform". Well I've been waiting and it's not fair to ask someone to just stick around in limbo while their order is marked as cancelled. It still doesn't explain why it's marked as cancelled.

I would say that we can not hold anything against BA as of yet.  They are in no way obligated to make any posts regarding where they are at on the timeline of completion of their product.  We are not shareholders or owners of the company in anyway.

That being said, I understand your and everyone else's sentiments about wanting to hear production updates, as I have put a lot of money out there myself on their pre orders and would like updates and will continue to ask for them.  But if they do not give them to me, I do not think it is fair to hodl it against them.  When I entered into a contract with them for the units that I ordered, it did not say anywhere that they had to provide me with any kind of information, only the finished product by a certain date, and you, as well as me, agreed to this.  If we miss that date, then by all means jump on them and bring about anything necessary to be fairly compensated, but until that happens they have no more obligation to you as they do to any US regulatory body.

In recap - They, nor any other company, has to provide production updates or really any updates for that matter, as long as they receive their product as specified.  Of course it is completely your option to purchase from them in the future, but if they meet their deadline I for one will jump in again with an even larger order, regardless of updates given.  So to say you will never purchase from them again I believe is pretty premature, as I would be willing to bet that you would given the opportunity and they come through.

Trust me, I am all for being given updates and would love to hear how the production process is coming along, but we are a community of immature whiners, who cannot wait for deadlines to pass judgement and make flaming remarks, even though, as far as we know, the company could be on track or ahead of schedule as has been remarked several times.

For all we know, they haven't made anything yet. I want proof of progress. I'm not asking them to write a whole novel every week. But asking for a single post with maybe ONE picture, once a week, is not asking too much.

I'd like both and it's not unfair to say so considering Cointerra is shitting on BA right now.

Yes, seriously. Why wouldn't I buy from Cointerra next time? They're actually manufactured in the US and they care more about their customers while BA just gives me stress and anxiety and uncertainty. We have yet to see an actual picture of even the damn cases. The only thing we've seen are the heatsinks.

Even if they do end up shipping on schedule, I don't think I'd buy from them again unless they offer a really good repeat buyer incentive. Simply because of the terrible customer experience..constantly checking here or on ecointalk to see if there has been a new forum post and nothing.. while Cointerra spoils their customers with high resolution pictures and detailed descriptions on what's going on every week.

Short answer, we don't know.  The only updates that have been given in the last month have been updates along the lines of, "we are on schedule or slightly ahead", but even these have run out in the past 2 to 3 weeks or so.

So, we could very possibly be on schedule, but not be being given any updates and the units will ship on time and everyone will be happy and praise BA for being awesome, etc.
or...
eventually BA will say that they are behind schedule and everyone will be really upset and mad that they waited so long to do so and pledge to never buy from them again and seek legal action, etc.

But I think that about sums up where the customers are at this point.

No, they have started shipping:
https://cointerra.com/pr-cointerra-begins-shipment-terraminer-iv-worlds-fastest-bitcoin-miner/

Just look at the kind of in-depth updates Cointerra gives their customers:
https://cointerra.com/status-updates/
Yet we can't even get blackarrow himself to make a single post on the forums, let alone post updates like that for us on his site.
(not directed at Matt, at least he started posting again)

That's a good question. If so, then I'd expect more chips would be added or something, similar to how they promised more hashing power to make up for a potential price drop.

So assuming BA taped out on Jan 3, 49 days after that would be Feb 21. Hopefully this is really the case.

[/quote]
I love how people (both customers and potential customers) keep giving these guys business advice. Something doesn't seem right here. It's unfortunate things are this way, but generalized and vague updates are all any of us are probably going to get. Combine an extremely poor customer service model with a burgeoning (and possibly ill-fated) industry and this is the result. I gave up on BA a month ago for this reason, and it looks like nothing has changed, even though it was 'promised' there would be major updates this month. Meanwhile, the difficulty just keeps rising.
[/quote]

You might see it differently I suppose, although I don't see demanding an update as giving anyone advice.

I agree at this point that a substantive update is unlikely, but I'll keep posting asking for that update until they give it.

A thread asking for an update was posted to what I think is their forum on Jan 19.

http://ecointalk.net/topic/425-ok-seriously/

and zip.

"Nothing new" is not an answer. The answers to yes or no questions are available

boards done?  Yes/no
ASICS done?  Yes/no



No reflection on the mods/spokespeople of BA.  I get that they can only release information that they're told they can release.   

People deserve an answer after literally weeks of asking.  People thinking about buying should also have the most up to date info that actually exists.  Not the information that is supposedly available, but what actually exists.   

Bob, can you please check on my order (5xx)? I sent an email to "matt" and "support"

I guess you have to take it this way...
On the first page they have said that they will sell at market price or under market price by the time the units ship.
They also say that if they drop the price below what you paid you will be compensated with extra mining power.
So I suppose this could be interpreted that if they are forced to drop the price, because the market has lower cost options, then you will get more mining machines to make up for your loss?  Thats what it sounds like to me.
Important questions then: What constitutes the market price?  Is it buying brand new units from competitors or using some other price point?

Was this a promise?  I must have missed this somewhere as to my knowledge they have not offered any sort of guarantee.  If you have a link to where this is discussed could you please share it?

They said that their foundry is Globalfoundries, which is primarily in Germany and Singapore. Though they do have an office in Shanghai.
Sources:
https://en.wikipedia.org/wiki/GlobalFoundries
http://www.globalfoundries.com/contact/