I got my phone stolen back in may, and as a result a lot of my crypto casino accounts were compromised.. but I was able to get a lot of accounts back on different sites… but not shuffle, shuffle sided with the hacker as they set up 2fa and I haven’t been able to log in. I tried emailing them off my email I signed up with, several times now asking me questions I wouldn’t know how to answer unless I logged in to my account which the answers I provided weren’t good enough. I asked them if I could send them my Id to match my name and address I provided on the site and they said they couldn’t help me. I’ve tried multiple times to get my account back and over the course of this time, the hackers been using my account. The last time I tried they just all out suspended my account like really? With stake I was easily able to get my account back by sending them a selfie with ID and IP address of my last official login, shuffle on the other hand seemingly purposely sided with the hacker and let them use my account for months and didn’t want to help me at all. I lost a lot of money over this so thank you shuffle really there for your players. I’m telling everyone I can about this because it’s bs.
I don't know if this is a made-up story? It sounds like nonsense... especially when no evidence is shown.You lost your mobile means you are responsible, don't blame the casino.
And was your shuffle account KYC before the mobile was stolen? If not then the casino can't do it for fear that you will be considered a fraudster.
This is the first time I've seen a case that is different from the others.
C0vid19shuffle, they sent you questions and you should be able to answer them without logging in to your account. They usually ask you what happened recently, what slot you played, and what bet you made. If you don't remember anything, I'm sorry but you have to understand that it's hard for them too to trust you easily. Btw it's strange that they didn't let you send them your ID screenshot with a verified address. Btw in cases like that, you should immediately visit Bitcointalk and open a scam accusation thread. There are so many complaints in casinos that their staff is sometimes tired from everything but when you open a thread here with valid claims, they usually take it more seriously and the problem gets solved soon.
This person never came back to the forum after he created an account and made that post, nor [obviously] followed my suggestion to raise his thread, complete with supporting evidence.
I've been more than ready to bring this to my contact's attention. In fact, I've actually brushed it lightly, informing my contact that there is another case that they might have to address, but I'll need it to be verified first. With his silence though... I think the case "resolved" itself.
If he's not cooperative even if your willingness to help to solve his claims then that means there's really something suspicious regarding on what he says. Now its time for him to verify all what he say then show that he really got compromised since for sure that he will be taken care if he provide those necessary things needed to do. If he continue to be evasive and just continue to post nonsense word here then I guess he just want to troll this community and want people to think Shuffle is a bad casino.
But for sure people could verify that and those accuser without having anything to support their claims will always fail on their attacks.
There was a period during 2016 to 2018 when many of the crypto casinos were very new, they had low reputation and their admins were anonymous. A random "newbie/brand new" user could open a topic in BitcoinTalk and make an accusation, and because many users in the forum post/bump the topic, it would make the accusations sort of believable because the topic sort of had some acknowledgement in the forum.
¯\_(ツ)_/¯
Today, it's simply harder to do.
