Transcripcion de una de las conversaciones con el Call Center:
0:01This is Mt. Gox call center.
0:03Hi. How are you? Good morning!
0:05How are you? Good morning!
0:07First of all, is it alright if I record this phone call?
0:11Excuse me?
0:13Is it alright if I record this phone call?
0:16Actually, it is appreciated because this is just a call center. So It's appreciated to
0:22not record it, but its your discretion, basically.
0:25Well, I just have a few questions.
0:28So is it ok to refrain from recording the phone call right now?
0:34Yeah sure.
0:35Because we are not a representative of Mt. Gox, but just an employee at a call center.
0:42So It's appreciated if you do not record the phone call.
0:46Ok, yeah. No problem. Alright. I just have a few questions.
0:53First of all, I was wondering: What is the recourse that's taking place to pay back the
1:00people who own bitcoin that is currently stuck on the website.
1:06Um, yeah, Actually we have already filed a case to the Tokyo District Court. So this
1:17case is now under the civil rehabilitation under the Tokyo District court. So, we have
1:27to follow the proceeding of that civil rehabilitation proceedings, so eventually at the time...
1:34when the time we can allocate our assets to all creditors. At the moment, it's decided
1:43how much we can repay to the creditors. but it takes time to reach that situation. To
1:51reach that level. Can you understand?
1:55Yeah, I think I understand. So essentially...
1:58Yeah, but now. But now. Its all things are transparent to the court. So, its not, how
2:05can I say, we, our company can not hide everything. Can not..how can I say.. can not hide the
2:15assets, and everything is now transparent.
2:19Ok. So, are people who have coins on the website going to be repaid in full, or as a percentage,
2:29or what exactly is going to happen?
2:32Well, of course. For that, we have to take the proceedings to call from fully the creditor.
2:41And we should take a process to call from the creditor INCLUDING the person who holding
2:46Bitcoins. So if you are, how can I say, the amount of your credit..Your credit means the
2:53amount of your Bitcoins a call from. So then the court will allocate the owed amount of
3:02Mt. Gox to the creditors. But the timing has not been confirmed, and the timing has not
3:10been decided yet. And because this case is very unique and no court has an experience
3:18of handling civil rehabilitation case of a bitcoin, So I think it will take a long time
3:26to decide how much will be paid to creditors. But if you, how can I say, submit or record
3:37your credit to the court, then you get a right to be paid. So please follow the court proceedings.
3:51And court proceedings will be announced on the website of Mt. Gox.
3:58So when you say it will take a long time...is there a timeline? How long? How long is a
4:04long time?
4:06Yeah, actually, if it is only civil rehabilitation case in Japan, it will not take so much time
4:14like 2 or 3 years but usually like several months or so, but this case is very unique.
4:22So the court has not announced a timeline yet. When we get the approval from court that
4:33the information can be disclosed, we one by one we will upload it the information to the
4:41website of Mt. Gox. So if you check the website....
4:46Mt. Gox call center
4:51I called you guys a few minutes ago and I think our phone call got disconnected.
4:54Oh, ok. So you the member of the Mt. Gox?
5:01Yes ma'am.
5:02Ok, how can I help you?
5:05First of all, I was wondering if the website is going to come back online, and when. If
5:10it is.
5:12I can not tell you when exactly when, but all the information will be updated very soon.
5:21Ok, but, so but there are plans to bring it back online then?
5:27What do you mean? The website is not...you can not connect?
5:30I mean the exchange. Are there plans to bring the exchange back online?
5:36Oh, the exchange online. Right now, Mt. Gox is in the process of Civil Rehabilitation,
5:49and we can not promise anything right now.
5:54Ok
5:56And all the updated information will be on Mt. Gox. The website. So it would be nice
6:08if you could keep checking the update on the website.
6:13Ok.
6:13Do you know the address of the website?
6:19Oh, yeah. Yeah, sure. I have the address of the website. Thats fine.
6:26So is that all the information you guys are prepared to discuss? Or...
6:32Yes, right now thats the only information...all the information we can exchange is...will
6:44be online.
6:45Ok. So you can't tell me if Gox has been sold to another company or an individual?
6:51Oh, um, I'm sorry. We do not have those informations right now.
7:00Ok. Do you know if Mark Karpeles is going to continue being a part of the company?
7:09Sorry, we don't have that information for those two.
7:13Ok. And you don't know if they will be implementing litecoin when they relaunch?
7:18Um no...
7:20Ok.
7:21Sorry!
7:22One more question. Can you speak to what caused the depletion of their bitcoin reserves? Was
7:30it a hack? Was it just negligence? It's alright if you don't know.
7:38I'm sorry. We don't know at the moment in this call center.
7:43Ok, well thank you very much.
7:44I'm sorry! Thank you so much
7:44You have a good day.
7:49Thank you, you too. Bye.