I have lost 100MBTC+ because of extremely bad customer support and people working at sportsbet.
Last night, barcelona was playing and I wanted to bet on barcelona to win when it was 1-1. You would get around 1.99x with bet boost. However I was unable to place the bet, it just kept on loading when I clicked on place bet 100mbtc. I went to the live chat and told the customer support agent "arda". He checked it and said there was nothing wrong, that it worked on their side and that I should clear cookies, try ign mode or another device. I already had tried all of this and it still did not work, I even sent him screenshots and he still was not able to help me out this was 10 minutes passed while I was trying to place the bet, the odds were getting higher and I still tried to place a bet and I couldnt be helped.
After 10 minutes passed, I told him that perhaps my account is temp blocked from placing bets because I made big withdrawals in the past couple of days. I told him that it happend to me before and that he should check and remove it, he checked and he said I was not blocked, that it was my fault on my end somehow. I even told him that I try to place live blackjack bets and it still did not work so it must be because of them and he kept on saying its my fault. 20 minutes passed and he still couldnt find out about anything. Few minutes after barcelona scores, he finds out that the security team indeed blocked my account from placing bets and that it was removed now, obviously this is extremely unproffesional and I lost 0.1btc because of this, i never shouldve been blocked in the first place, even if they want to block me because of a withdrawal, they should unblock my access right after they aprove my withdrawal. I litterly lost money because of bad customer support. I even got angry because of this because they did not want to give me my profits which I showed screenshots of me clearing trying to place the bets the way it should be done, i have got a account here for almost 2 years, im pretty sure that i understand how I placed a bet and now im lost out because of extremely poor service and they did not want to give me anything when it was litterly all their fault. My name is abreezy on there and all the chats with arda are still there, i did not get one penny for their error while i shouldve got 0.1btc in my opinion as it was clearly the casinos fault and I have got screenshots of everything if needed. I got furious because of this and went blackjack and even lost 0.492 btc, but who cares I want my 0.1 because I have clear edvidence that I was trying to place the bet and that the live chat guy couldnt help me and all that while he couldve have easily.
Please help me out as Im extremely unhappy with how I have been dealt with.
Last night, barcelona was playing and I wanted to bet on barcelona to win when it was 1-1. You would get around 1.99x with bet boost. However I was unable to place the bet, it just kept on loading when I clicked on place bet 100mbtc. I went to the live chat and told the customer support agent "arda". He checked it and said there was nothing wrong, that it worked on their side and that I should clear cookies, try ign mode or another device. I already had tried all of this and it still did not work, I even sent him screenshots and he still was not able to help me out this was 10 minutes passed while I was trying to place the bet, the odds were getting higher and I still tried to place a bet and I couldnt be helped.
After 10 minutes passed, I told him that perhaps my account is temp blocked from placing bets because I made big withdrawals in the past couple of days. I told him that it happend to me before and that he should check and remove it, he checked and he said I was not blocked, that it was my fault on my end somehow. I even told him that I try to place live blackjack bets and it still did not work so it must be because of them and he kept on saying its my fault. 20 minutes passed and he still couldnt find out about anything. Few minutes after barcelona scores, he finds out that the security team indeed blocked my account from placing bets and that it was removed now, obviously this is extremely unproffesional and I lost 0.1btc because of this, i never shouldve been blocked in the first place, even if they want to block me because of a withdrawal, they should unblock my access right after they aprove my withdrawal. I litterly lost money because of bad customer support. I even got angry because of this because they did not want to give me my profits which I showed screenshots of me clearing trying to place the bets the way it should be done, i have got a account here for almost 2 years, im pretty sure that i understand how I placed a bet and now im lost out because of extremely poor service and they did not want to give me anything when it was litterly all their fault. My name is abreezy on there and all the chats with arda are still there, i did not get one penny for their error while i shouldve got 0.1btc in my opinion as it was clearly the casinos fault and I have got screenshots of everything if needed. I got furious because of this and went blackjack and even lost 0.492 btc, but who cares I want my 0.1 because I have clear edvidence that I was trying to place the bet and that the live chat guy couldnt help me and all that while he couldve have easily.
Please help me out as Im extremely unhappy with how I have been dealt with.
It sounds like you wished to place a bet, but there was technical difficulties with the site at that current instance that prevented you to do so.. it happens
Turns out the bet you wanted to bet wins, so you think Sportsbet owes you money for a bet you didnt even make?
What if your hypothetical bet would have lost, would you have owed Sportbet money then?
Hopefully all those big withdrawals you made from Sportsbet over the past couple of days makes up for this small "loss"
No. There were no technical difficulties on the website, my account had a temporary lock from placing any bets because I made a big withdrawal 1-2 days before this, with big I mean max 0.15 btc. Customer support shouldve deleted the block right after they approved my withdrawal, but they did not and this resulted in me not being able to place my bet on time also the fact that I told the live chat exactly this and they still did not fix it within the 30 minutes that I was on live chat is just extremely poor service, because I told them im pretty sure I am blocked because of my withdrawal and they still said no your not, your having technical issues.. and then in the end after barca won the game, they message me and apologize and say I was right.. yeah but apologizing wont get me anywhere, I lost 0.1 btc while I should have been unblocked in the first place. Because someone else did not do he's job correctly, I lost money. I shouldve got atleast something for this because the live chat and pictures are available.
however even if you could provide the chat transcript about this technical difficulties matter , as Flagship11 said above sportsbet.io don't owe you for that potential winning but a horrible service or maybe just unlucky moment for you.
