I can understand the annoyance, it's a very big amount being confiscated. If I may ask you to take one deep breath and help me understand better, have you "revised" your information and give the proper one that matches the entries between level 1 and level 2 KYC? As AHOYBRAUSE explained to you, maybe there was a typo or something that make the data you submitted for KYC level 2 doesn't match verbatim with the one you used to submit for level 1.
Have they facilitate you with a way to correct this? Or is there a way to correct it yourself manually? And have you try that?
Have they facilitate you with a way to correct this? Or is there a way to correct it yourself manually? And have you try that?
Have you completely skipped over the emails between me and stake? After they told me on ask gamblers it is a kyc issue i then emailed accounts team to resolve. I was then hit with another stop messaging us email. They explained there is still an investigation despite what the official stake reply on ask gamblers and told me to stop messaging them they have outlined very clearly they will not be going back and forth until their “ investigation” is complete.
Again if you read my last messages and imgur image you would see that ive tried to revise or re submit kyc documents.
Still that did not answer his question.
He asked if you entered data at verification level 1 matches your data ( name, date of birth, address ) 100% . If it does then you can provide this evidence to askgamblers's support team to show them this KYC stuff they mentioned the last time is total nonsense.
Here you avoided to answer this question twice now ( once from me and once from holydarkness ), I wonder why that is.
