I am addictive gambler and the only site I can't use self exflusion is stake. Pokerstars, betano, stanley, mozzart. Usually I go to pokerstars, play lose/win, self exclude for a month and i move to the next one until I am left without options. This way I am gambling only a week/month. Stake is the only one where if I write to the support or my vip host (I am plat 5) they will ignore my message and just tell me to take it slower, self exclusion works only for 24 hours but you will still receive incoming deposits so it is even worse. Sometimes I wait 24 hours on clock with the account funded in order to play right away. I do feel sorry for the OP, i had a lot of luck while gambling but I feel a guilty feeling on my shoulders as we do nothing to ask Stake to finally become a responsable casino.They are keeping the 24 hours because it is illegal not to have self exclussion and it is illegal not to have a department/system for addicted gamblers, we all want to make money but gambling costs life. Any of you accusing the OP have no shame in you, no respect for whatever difficulties someone have over gambling.
See the askgamblers link posted up in this topic, Stake refunded the user being forced to do so.
https://www.askgamblers.com/casino-complaints/stake-casino-failure-to-close-account-and-follow-responsible-gambling-regulationsYou can't ask a user to prove ownership with screenshots and deposits when he wants the self exclusion. This has to happen on spot, you had already that 10 seconds of waking up to reality, realising that you need to stop and it has to happen at that time. Any second later, you will just deposit again. The casino has no moral and illegal behaviour, this is a fact. I hope this will be fixed, but stop defending stake if you don't know how it is to be an addicted. And do not do jokes or insult saying degen gambler, this isn't a story about fake youtubers going yolo with no risk.