Stake.com & responsible gambling? - page 2.

Bitinity

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Quote from: mindrust on February 04, 2022, 01:45:17 PM

Quote from: ChiBitCTy on February 01, 2022, 09:48:10 AM

I’m late to seeing this but I want to say shame on Stake for continuing to send you this emails /promotions when you’ve kindly asked them not to. I personally have never had any issues when it comes to getting addicted to gambling but I have a few friends who have had these issues and I know how hard it can be to overcome them. I wish you the best going forward in staying strong !

LoL how come it is stake's fault? Responsible gambling is bullshit in the first place. If a person don't have any control over him/herself, why would that be stake's problem? He/She needs professional help and that's not among stake's responsibilities. What stake responsible for is providing us an honest/fast casino. You just can't ask more from them.

There is a mistake from the Stake side as well because they still send promotional email to player who have requested Self-Exclusion due to a glitch in their system/server. However, player also made a big mistake by creating new account because he is triggered by the promo. He is aware that he has gambling problem, he should have ignored those promotional email but in fact he decided to create a new account-play-the lose his money-asking refund. For me asking for refund does not make senses in this case.

mindrust

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Quote from: ChiBitCTy on February 01, 2022, 09:48:10 AM

I’m late to seeing this but I want to say shame on Stake for continuing to send you this emails /promotions when you’ve kindly asked them not to. I personally have never had any issues when it comes to getting addicted to gambling but I have a few friends who have had these issues and I know how hard it can be to overcome them. I wish you the best going forward in staying strong !

LoL how come it is stake's fault? Responsible gambling is bullshit in the first place. If a person don't have any control over him/herself, why would that be stake's problem? He/She needs professional help and that's not among stake's responsibilities. What stake responsible for is providing us an honest/fast casino. You just can't ask more from them.

coolcoinz

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Quote from: Gekkevis7 on January 13, 2022, 03:10:32 AM

Unfortunately Stake still has not made any contact with me regarding my complaint. They also failed to respond twice to the third party complaint service who tried their best to get in contact with Stake, sadly without any success.

I don't feel like they have to contact you. It's not like they're making you go back to gambling, you have a lot of tools available. You can for example block them in your mailbox or in an extreme situation stop using it. There's plenty of email providers out there. IMO they should give you a way to unsubscribe, but if they did not, it's not like you have to cry in the corner or give up and start gambling again. Don't let some automated mailing system get the better of you. You're not a child anymore, things like that happen every day!

CaVO32

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Quote from: terrific on February 01, 2022, 07:17:41 PM

Quote from: Zilon on February 01, 2022, 01:49:29 PM

Managing database could be another world of difficulty.

Not a hard thing if they have control on it. There's always the faster query on their database and can just remove the email of the person that don't want to receive it if they've been asked nicely. But as said, the option is there for each individuals that have found it annoying and don't want to receive it anymore through unsubscribing.

If the person is sincere with the change in his lifestyle, even after receiving some emails from the casino, it is always on his decision whether to go for it or not. Because there are some loopholes that you can't avoid. Stake is a popular crypto casino here but they also have shortcomings on this aspect. By now, the OP should know what to do in this case. If after communicating with the support about his self-exclusion, still he is receiving mails, then, the change will now happen from his end.

terrific

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Quote from: Zilon on February 01, 2022, 01:49:29 PM

Managing database could be another world of difficulty.

Not a hard thing if they have control on it. There's always the faster query on their database and can just remove the email of the person that don't want to receive it if they've been asked nicely. But as said, the option is there for each individuals that have found it annoying and don't want to receive it anymore through unsubscribing.

Mahanton

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Quote from: Adbitco on February 01, 2022, 01:27:01 PM

Well due to your explanation of the image above. seem you forgotten about them for years but after some promo emails you got attracted to inbox them for the retrieval of your account yet they kept posting you around.

basically i will ask?

What was the reason for the block or closing of your account?
Did you fully follow their rules and regulation?
Are fully verified on the platform?

This we'll consider to know whether its from your fault or not.

If you do not want their mails you can unsubscribe from it to let you be.

This is the situation on which someone ask out for some self exclusion which the site would blocked or banned you on using the site and cutting off all communication in between site including
promotional emails but the case here is that the user do still able to recieve those promotional emails which it causes for him to play again and make out deposit and he do lost up
once again which it isnt really that on casinos fault since it is really on your own will which means it is on your own action thats why i dont see that he would really
be making out those complaints because he could easily unsubscribe or wouldnt tend to check those emails in the first place.

Zilon

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You can still unsubscribe to their promotional emails to avoid been tempted. Managing database could be another world of difficulty. The best you can do for yourself at the moment is to unsubscribe completely from their mail services until you can fully manage your gambling fantasies. Placing blames on stakes at the moment might not be necessary just unsubscribe and save yourself the temptations

Adbitco

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Well due to your explanation of the image above. seem you forgotten about them for years but after some promo emails you got attracted to inbox them for the retrieval of your account yet they kept posting you around.

basically i will ask?

What was the reason for the block or closing of your account?
Did you fully follow their rules and regulation?
Are fully verified on the platform?

This we'll consider to know whether its from your fault or not.

If you do not want their mails you can unsubscribe from it to let you be.

ChiBitCTy

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I’m late to seeing this but I want to say shame on Stake for continuing to send you this emails /promotions when you’ve kindly asked them not to. I personally have never had any issues when it comes to getting addicted to gambling but I have a few friends who have had these issues and I know how hard it can be to overcome them. I wish you the best going forward in staying strong !

Slow death

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Quote from: Kakmakr on February 01, 2022, 08:37:28 AM

Hey, if that was me I would simply implement a mail filtering rule that will automatically delete all email that are coming from Stake.com. Every time they change the email address, I will simply add another filtering rule to delete that too.

You are either serious about not gambling or you shift the blame for your gambling problem to someone else. So, what will OP do if they show gambling advertisements on television? You will never totally be rid of gambling related advertisements, but you can manage it...so that you do not see it. Wink

honestly it looks like OP wants the stake to be begging and apologizing every day, I confess I don't understand anything more than OP wants, he should have closed this thread and done what you said and so many more people told him to do, but OP just keeps posting here so the thread stays alive and it's been a few days since OP doesn't enter the forum maybe

Kakmakr

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Hey, if that was me I would simply implement a mail filtering rule that will automatically delete all email that are coming from Stake.com. Every time they change the email address, I will simply add another filtering rule to delete that too.

You are either serious about not gambling or you shift the blame for your gambling problem to someone else. So, what will OP do if they show gambling advertisements on television? You will never totally be rid of gambling related advertisements, but you can manage it...so that you do not see it. Wink

Emulion

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I think the most important aspect is for you to be ok. This should definitely be your priority. It is unfortunate that their mistake caused you suffering but focus on yourself and not on them.

I wish you good luck and congrats on your decision to renounce gambling!

savetheFORUM

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Quote from: agustina2 on January 30, 2022, 07:43:11 PM

Quote from: og kush420 on January 30, 2022, 05:56:33 PM

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

But should we wait for long before doing another action? That was a crap response that we can't move forward on our gambling problem because the platform is still not working to fix those email service problems.

It's something that there are lots of options to solve but still, OP is really eager to wait for that thing to solve instead of just moving forward. If anyone is eager and serious to change, they will find a way to solve their problem.

Or we do not know what if that was intentional or a kind of experiment to see if the user is really sincere to change about his gambling habit . once a user opens up the email or questioned the stake team then that shows that the user is not ready to change.

On another scenario, it cant also be intentional but rather just a mistake that should be fix so opening up a topic about it can be helpful for both the casino and its users. I am only curious if what actions should he need to do when already excluded himself in the casino? I know, maybe reporting the mail as spam or create a new email address instead in case your avoiding emails from other casinos.

chaser15

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Whatever or whoever is to blame here, OP didn't respond to this thread now for some a bit of update.

Better to leave this as in case of the same problem will happened, we now have a reference on what actions should be done.

I hope OP is now doing good on moving forward to his worst gambling experience.

agustina2

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Quote from: timerland on January 31, 2022, 05:20:09 PM

Quote from: agustina2 on January 30, 2022, 07:43:11 PM

Quote from: og kush420 on January 30, 2022, 05:56:33 PM

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

But should we wait for long before doing another action? That was a crap response that we can't move forward on our gambling problem because the platform is still not working to fix those email service problems.

It's something that there are lots of options to solve but still, OP is really eager to wait for that thing to solve instead of just moving forward. If anyone is eager and serious to change, they will find a way to solve their problem.

Makes absolutely zero sense.

You are talking about money lost here and it is fair for the OP to try to seek recourse.

Yes, he should make personal leaps in terms of gambling addiction but I don't think that it is fair to place the entire onus of the loss on the OP's hands. He has declared self exclusion so he should reasonably expect to get it from Stake.

Stake already claimed that there's a database-related problem.

Will you wait for a long to fix it before moving on with your problem?

It's not that it's the only solution to solve OP's problem. Help yourself instead. Lots of options around.

dunfida

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Quote from: crzy on January 31, 2022, 05:24:10 PM

Quote from: timerland on January 31, 2022, 05:20:09 PM

Quote from: agustina2 on January 30, 2022, 07:43:11 PM

Quote from: og kush420 on January 30, 2022, 05:56:33 PM

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

But should we wait for long before doing another action? That was a crap response that we can't move forward on our gambling problem because the platform is still not working to fix those email service problems.

It's something that there are lots of options to solve but still, OP is really eager to wait for that thing to solve instead of just moving forward. If anyone is eager and serious to change, they will find a way to solve their problem.

Makes absolutely zero sense.

You are talking about money lost here and it is fair for the OP to try to seek recourse.

Yes, he should make personal leaps in terms of gambling addiction but I don't think that it is fair to place the entire onus of the loss on the OP's hands. He has declared self exclusion so he should reasonably expect to get it from Stake.

There might be some error here but seriously, stake can’t help you at all not unless you help yourself to recover so why come back and try the platform again? If you want to recover you should start from changing that habit and make yourself busy on something else, I know addiction is really not good but if you are still acting the same then you might ended up on the same situation again. Stake did their part to restrict you at first, they can do it again but the question is, will you try the platform again?

As long as you're addicted then you would really be trying out to access it once again even if you do know that you are self excluded or something like that.This wont only talk about Stake.com website but also in

other sites as well since you are already on that state of addiction on which you would definitely do the same stuff all over again which means that you are the only ones who could really solve out

that problem on the first place.Stake might have missed out or does have some mistakes on here but totally it is on users fault.

Ziskinberg

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Quote from: timerland on January 31, 2022, 05:20:09 PM

Quote from: agustina2 on January 30, 2022, 07:43:11 PM

Quote from: og kush420 on January 30, 2022, 05:56:33 PM

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

But should we wait for long before doing another action? That was a crap response that we can't move forward on our gambling problem because the platform is still not working to fix those email service problems.

It's something that there are lots of options to solve but still, OP is really eager to wait for that thing to solve instead of just moving forward. If anyone is eager and serious to change, they will find a way to solve their problem.

Makes absolutely zero sense.

You are talking about money lost here and it is fair for the OP to try to seek recourse.

Yes, he should make personal leaps in terms of gambling addiction but I don't think that it is fair to place the entire onus of the loss on the OP's hands. He has declared self exclusion so he should reasonably expect to get it from Stake.

According to OP, stake admitted that there was an error on their system, so I think the issue is already over, and I hope it's already solved now. For me, it's not really a big deal as I know how to block a particular sender so I will not be able to receive an email from them, if OP did that thing then he will not be receiving any promotional emails from stake, the solution is very simple, there's no need to make it a big issue.

Quote from: Gekkevis7 on December 23, 2021, 03:39:29 AM

I have contacted live support and the legal department, and they have admitted their was a error in their database allowing to send promotional emails to problem gamblers, they have let me know they have fixed it after my messages.

crzy

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Quote from: timerland on January 31, 2022, 05:20:09 PM

Quote from: agustina2 on January 30, 2022, 07:43:11 PM

Quote from: og kush420 on January 30, 2022, 05:56:33 PM

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

But should we wait for long before doing another action? That was a crap response that we can't move forward on our gambling problem because the platform is still not working to fix those email service problems.

It's something that there are lots of options to solve but still, OP is really eager to wait for that thing to solve instead of just moving forward. If anyone is eager and serious to change, they will find a way to solve their problem.

Makes absolutely zero sense.

You are talking about money lost here and it is fair for the OP to try to seek recourse.

Yes, he should make personal leaps in terms of gambling addiction but I don't think that it is fair to place the entire onus of the loss on the OP's hands. He has declared self exclusion so he should reasonably expect to get it from Stake.

There might be some error here but seriously, stake can’t help you at all not unless you help yourself to recover so why come back and try the platform again? If you want to recover you should start from changing that habit and make yourself busy on something else, I know addiction is really not good but if you are still acting the same then you might ended up on the same situation again. Stake did their part to restrict you at first, they can do it again but the question is, will you try the platform again?

timerland

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Quote from: agustina2 on January 30, 2022, 07:43:11 PM

Quote from: og kush420 on January 30, 2022, 05:56:33 PM

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

But should we wait for long before doing another action? That was a crap response that we can't move forward on our gambling problem because the platform is still not working to fix those email service problems.

It's something that there are lots of options to solve but still, OP is really eager to wait for that thing to solve instead of just moving forward. If anyone is eager and serious to change, they will find a way to solve their problem.

Makes absolutely zero sense.

You are talking about money lost here and it is fair for the OP to try to seek recourse.

Yes, he should make personal leaps in terms of gambling addiction but I don't think that it is fair to place the entire onus of the loss on the OP's hands. He has declared self exclusion so he should reasonably expect to get it from Stake.

milewilda

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Quote from: ?? on ??

Quote from: Oilacris on January 30, 2022, 04:55:01 PM

Quote from: ?? on ??

on the other hand you also have to know that stakes are business people and we can't make anything or order anything, promotion is something that is natural and not excessive either.
the most important thing is how the person who gets the email (in this case the OP) reacts to it.
addiction is the personal fault of the gambler as for the gambling house I don't think it has anything to do with it because they are businessmen and their source of income there

Its business but they should have at least followed on what the user had requested on when it comes to those kind of blocking or self exclusion because this is really part of their responsibility

but pretty much sure they had done it but this is actually on users fault in most case since he does know that he requested out something like that which he should presume that he wont

really able to play and make out deposits and if he able to receive emails then its just right that you should ignore those things.

in gambling, both online and offline, of course, customer satisfaction is the best, but on the other hand we can't make what we want and indeed from the stake will not prioritize just one member because I believe they have quite a lot of customers.
even though they can complain about it, of course, customers must also be aware that the service provider will definitely need time to realize this.

Yes, they do need time considering on userbase but it wouldnt really be good on looking at on which it did really took so long on clarifying thing and we know on whats the reputation of Stake on this market which cant be denied that they are one of the best and this issues is just really small for them to go down even if they decided to make this un resolved.So far we didnt hear out admins
words or advices about this condition or situation which is somehow an odd kind of thing or whether its already been resolved behind and the community wasnt aware of that.

Topic: Stake.com & responsible gambling? - page 2. (Read 1386 times)