Stake.com & responsible gambling? - page 3.

agustina2

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Quote from: og kush420 on January 30, 2022, 04:56:33 PM

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

But should we wait for long before doing another action? That was a crap response that we can't move forward on our gambling problem because the platform is still not working to fix those email service problems.

It's something that there are lots of options to solve but still, OP is really eager to wait for that thing to solve instead of just moving forward. If anyone is eager and serious to change, they will find a way to solve their problem.

Hamphser

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Quote from: og kush420 on January 30, 2022, 04:56:33 PM

Quote from: Oilacris on January 30, 2022, 03:55:01 PM

Its business but they should have at least followed on what the user had requested on when it comes to those kind of blocking or self exclusion because this is really part of their responsibility

but pretty much sure they had done it but this is actually on users fault in most case since he does know that he requested out something like that which he should presume that he wont

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

Its obvious that Stake does have some mistakes on here on which if a user asked out for some exclusion then they should really done it in overall which means from subscription email until to the access of account
shouldnt really be seen or cant be accessed and just like you do said that there should be no additional tasks since you did really request for it then its just normal that a site will really grant on what you
had requested and since they still sent out those emails then you would really be having a hard time on resolving your addiction issues.

qwertyup23

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Quote from: og kush420 on January 30, 2022, 04:56:33 PM

Quote from: Oilacris on January 30, 2022, 03:55:01 PM

Its business but they should have at least followed on what the user had requested on when it comes to those kind of blocking or self exclusion because this is really part of their responsibility

but pretty much sure they had done it but this is actually on users fault in most case since he does know that he requested out something like that which he should presume that he wont

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

I somehow agree with you in this statement. When a person voluntarily quits the gambling scene, he does not only strip down his account but he also decides to leave it for good. Any kind of temptation that would lure the person into gambling again could be fatal, especially in the first few days/weeks of the person quitting. Just like in any other kind of addiction, the withdrawal of a person may start and this could lead to issues that would somehow force the person to go back into his addiction.

Once a person decides to leave the gambling scene, he also has the shared responsibility of informing people about it to avoid any potential issues. Like what OP had mentioned, he has the responsibility of telling stake that he does not want to receive any further email/promotions to his account.

passwordnow

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Quote from: ?? on ??

there are three ways to solve this issue, you can ignore the promotional email, you can unsubscribe, or you can log in and change the email to the one that you rarely use, we all have disposable emails, it only proves that you are still not cured and a mere mention of gambling site will get you irritated, a person that is cured of gambling will not get agitated or irritated from this issue, based on your post you still hate Stake.com for the many loss you incurred.

He can do those methods so that he can avoid receiving notifications. But the thing is, OP don't want to do anything and he wants it that stake will be the one to do something with it. Remove his email from the receiving list of promotions so he won't be receiving it anyway.
OP stands on his ground and won't do those things through his hands. It may be understandable for some and not for the others but that's what he wants to happen.

og kush420

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Quote from: Oilacris on January 30, 2022, 03:55:01 PM

Its business but they should have at least followed on what the user had requested on when it comes to those kind of blocking or self exclusion because this is really part of their responsibility

but pretty much sure they had done it but this is actually on users fault in most case since he does know that he requested out something like that which he should presume that he wont

User asked to close his account because he is addicted. The casino continued to send him information about promotions. How could this be the user's fault?
If I make such a request and get a confirmation, why do I need to do additional tasks?

Alisha-k

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That's not a big deal anyways, you just need to understand with them for now until they fix up everything and when this is done , I believe they won't be spamming you with these anymore
Addiction is something that takes only the grave of God to overcome buddy, if you've been addicted and you're struggling to get out of it, keep striving away , you'll just see yourself leaving it slowly till it goes Grin

Oilacris

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Quote from: ?? on ??

Quote from: bitgov on January 30, 2022, 11:34:37 AM

Quote from: ?? on ??

there are three ways to solve this issue, you can ignore the promotional email, you can unsubscribe, or you can log in and change the email to the one that you rarely use, we all have disposable emails, it only proves that you are still not cured and a mere mention of gambling site will get you irritated, a person that is cured of gambling will not get agitated or irritated from this issue, based on your post you still hate Stake.com for the many loss you incurred.

Recovering from addiction is a very difficult process. In this case, Stake.com knew perfectly well that the situation was very difficult since the user himself asked to close the account. In my opinion, Stake.com knew that a user is addicted to gambling and continued to send him promotional offers, it was very inappropriate. In my opinion, such a person should be helped, not made difficult in this way.

on the other hand you also have to know that stakes are business people and we can't make anything or order anything, promotion is something that is natural and not excessive either.
the most important thing is how the person who gets the email (in this case the OP) reacts to it.
addiction is the personal fault of the gambler as for the gambling house I don't think it has anything to do with it because they are businessmen and their source of income there

Its business but they should have at least followed on what the user had requested on when it comes to those kind of blocking or self exclusion because this is really part of their responsibility

but pretty much sure they had done it but this is actually on users fault in most case since he does know that he requested out something like that which he should presume that he wont

really able to play and make out deposits and if he able to receive emails then its just right that you should ignore those things.

bitgov

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Quote from: ?? on ??

there are three ways to solve this issue, you can ignore the promotional email, you can unsubscribe, or you can log in and change the email to the one that you rarely use, we all have disposable emails, it only proves that you are still not cured and a mere mention of gambling site will get you irritated, a person that is cured of gambling will not get agitated or irritated from this issue, based on your post you still hate Stake.com for the many loss you incurred.

Recovering from addiction is a very difficult process. In this case, Stake.com knew perfectly well that the situation was very difficult since the user himself asked to close the account. In my opinion, Stake.com knew that a user is addicted to gambling and continued to send him promotional offers, it was very inappropriate. In my opinion, such a person should be helped, not made difficult in this way.

CDC AP

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Quote from: Gekkevis7 on December 23, 2021, 02:39:29 AM

Dear fellow users,

Let me explain the situation im in with Stake.com,
I am a recovering gambling addict with an account at Stake due to problem gambling.

This account has been closed for a long time and they still kept spamming me with promotional and bonus emails, even though they were fully aware of my problems.

I have contacted live support and the legal department, and they have admitted their was a error in their database allowing to send promotional emails to problem gamblers, they have let me know they have fixed it after my messages.

Unfortunately Stake is not taking any responsibility regarding my issue and will blame me for their mistakes.

I hope there is someone noticing the pain Stake is causing to some of the problem gamblers out there, and I still hope Stake will solve this issue with me.

Block the stake email on the mailbox, seems a simple enough solution though some mailbox designs are just really old and poor functionality. Does appear to be an oversight to continue or to not remove a name from a mailing list but often the two things are not the same details, some of the list not being account holders or duplicates etc. I doubt there was any active attempt to lure people on a cease list.

Bitinity

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Quote from: 24Kt on January 21, 2022, 06:52:19 PM

The ultimate action will come from the OP himself. Whatever temptations he is encountering like receiving emails from the casino, it should not bother him if he seriously wants to change his lifestyle. He needs strong determination not to be tempted by the things around him. At the end of the day, it is on his decision if he wants to change his path for the betterment of himself.

That's what is called by real responsible gambling where we are as the player who responsible for ourselves. We should try to ignore anything related to gambling once we declare that we want to stop. OP decide to use the self exclusion feature provide by the casino which is a good start. If he is still receiving some promotional emails from the casino, means that there is something wrong with the feature and it is a mistake from the casino. However, OP also made a mistake by creating new account after receiving the promotional email to play again and lost some money then try to ask for a refund. The most questioned thing in this thread is, will OP complain about the promotional email if he win a lot of money?

24Kt

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Quote from: goinmerry on January 21, 2022, 06:42:24 PM

Quote from: Findingnemo on January 17, 2022, 07:47:12 PM

Quote from: harizen on January 17, 2022, 05:51:31 PM

Quote from: Findingnemo on January 17, 2022, 05:00:09 PM

Just block them or simply move it to spam folder, do we need this much amount of discussion for no real problem?

If you refer to the screenshot provided by OP, there's already advice that Stake gives but still, OP wants the problem to be resolved by Stake itself rather than move forward on its own. Since Self-Exclusion is part of Stake's policy as a responsible gambling operator, OP is looking forward that the platform will properly follow what are those on the terms.

OP really wants to solve the problem by waiting for Stake to fully follow the terms about Self-Exclusion. I don't know what OP went through in the process to the point that he is not considering any alternatives (which is lots) to solve the matter and help himself.

But also casino mention that they have rights to do anything of their terms, if they are doing unfair like changing their terms when someone won huge rewards but the casino is not willing to give it to the user can be claimed as mistake and reputation issue but this is not really bother and even I don't beleive the concept of self exclusion which is just for the sake of being there and not really effective in my opinion. As you said there are lot of ways but still OP is expecting the stake to solve, so he needs to wait and keep following because it will obviously take time for support team.

It has nothing to do about changing the terms. Stake didn't change or modify it but rather, they found a system problem error or something that's why OP is still receiving emails from them. OP can just move on about this but he wants a clear response from Stake.

Since it taking time, I hope OP will now do other's suggestion here and finally move on to his problem.

The ultimate action will come from the OP himself. Whatever temptations he is encountering like receiving emails from the casino, it should not bother him if he seriously wants to change his lifestyle. He needs strong determination not to be tempted by the things around him. At the end of the day, it is on his decision if he wants to change his path for the betterment of himself.

goinmerry

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Quote from: Findingnemo on January 17, 2022, 07:47:12 PM

Quote from: harizen on January 17, 2022, 05:51:31 PM

Quote from: Findingnemo on January 17, 2022, 05:00:09 PM

Just block them or simply move it to spam folder, do we need this much amount of discussion for no real problem?

If you refer to the screenshot provided by OP, there's already advice that Stake gives but still, OP wants the problem to be resolved by Stake itself rather than move forward on its own. Since Self-Exclusion is part of Stake's policy as a responsible gambling operator, OP is looking forward that the platform will properly follow what are those on the terms.

OP really wants to solve the problem by waiting for Stake to fully follow the terms about Self-Exclusion. I don't know what OP went through in the process to the point that he is not considering any alternatives (which is lots) to solve the matter and help himself.

But also casino mention that they have rights to do anything of their terms, if they are doing unfair like changing their terms when someone won huge rewards but the casino is not willing to give it to the user can be claimed as mistake and reputation issue but this is not really bother and even I don't beleive the concept of self exclusion which is just for the sake of being there and not really effective in my opinion. As you said there are lot of ways but still OP is expecting the stake to solve, so he needs to wait and keep following because it will obviously take time for support team.

It has nothing to do about changing the terms. Stake didn't change or modify it but rather, they found a system problem error or something that's why OP is still receiving emails from them. OP can just move on about this but he wants a clear response from Stake.

Since it taking time, I hope OP will now do other's suggestion here and finally move on to his problem.

Findingnemo

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Quote from: TheGreatPython on January 21, 2022, 09:26:39 AM

Quote from: Findingnemo on January 17, 2022, 07:47:12 PM

Quote from: harizen on January 17, 2022, 05:51:31 PM

If you refer to the screenshot provided by OP, there's already advice that Stake gives but still, OP wants the problem to be resolved by Stake itself rather than move forward on its own. Since Self-Exclusion is part of Stake's policy as a responsible gambling operator, OP is looking forward that the platform will properly follow what are those on the terms.

OP really wants to solve the problem by waiting for Stake to fully follow the terms about Self-Exclusion. I don't know what OP went through in the process to the point that he is not considering any alternatives (which is lots) to solve the matter and help himself.

But also casino mention that they have rights to do anything of their terms, if they are doing unfair like changing their terms when someone won huge rewards but the casino is not willing to give it to the user can be claimed as mistake and reputation issue but this is not really bother and even I don't beleive the concept of self exclusion which is just for the sake of being there and not really effective in my opinion. As you said there are lot of ways but still OP is expecting the stake to solve, so he needs to wait and keep following because it will obviously take time for support team.

Nice suggestion but did you know that i used gmail and i mark some messages as spam and even mute them but the problem still insist as i keep receiving the same emails. That is true, there is no perfect in this world because even the best email provider which is google also make a mistake. Props to the op for letting the stake team know the problem and for sure they already fixed it by now because its an important matter.

It wont make sense to exclude yourself and still get promotional emails at the same time but if you are really committed to stop gambling, you wont get tempted no matter what. Being responsible is the only way to enjoy gambling to the fullest.

Gmail not really the best email service provider in terms of privacy and security, I used to hope protonmail is still the best but Google is letting all their services for free which builds network effect and everyone started to beleive they also need to have one. I don't know stake has unsubscribe features to such kind of mails then we never get them if they don't have they should have it as soon as possible.

TheGreatPython

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Quote from: Findingnemo on January 17, 2022, 07:47:12 PM

Quote from: harizen on January 17, 2022, 05:51:31 PM

If you refer to the screenshot provided by OP, there's already advice that Stake gives but still, OP wants the problem to be resolved by Stake itself rather than move forward on its own. Since Self-Exclusion is part of Stake's policy as a responsible gambling operator, OP is looking forward that the platform will properly follow what are those on the terms.

OP really wants to solve the problem by waiting for Stake to fully follow the terms about Self-Exclusion. I don't know what OP went through in the process to the point that he is not considering any alternatives (which is lots) to solve the matter and help himself.

But also casino mention that they have rights to do anything of their terms, if they are doing unfair like changing their terms when someone won huge rewards but the casino is not willing to give it to the user can be claimed as mistake and reputation issue but this is not really bother and even I don't beleive the concept of self exclusion which is just for the sake of being there and not really effective in my opinion. As you said there are lot of ways but still OP is expecting the stake to solve, so he needs to wait and keep following because it will obviously take time for support team.

Nice suggestion but did you know that i used gmail and i mark some messages as spam and even mute them but the problem still insist as i keep receiving the same emails. That is true, there is no perfect in this world because even the best email provider which is google also make a mistake. Props to the op for letting the stake team know the problem and for sure they already fixed it by now because its an important matter.

It wont make sense to exclude yourself and still get promotional emails at the same time but if you are really committed to stop gambling, you wont get tempted no matter what. Being responsible is the only way to enjoy gambling to the fullest.

passwordnow

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Quote from: Findingnemo on January 17, 2022, 05:00:09 PM

Just block them or simply move it to spam folder, do we need this much amount of discussion for no real problem?

A block won't resolve as OP wants it to come from stake themselves. It won't be solved if he's hard on it despite the suggestions of everyone that he should have the initiative of blocking them to avoid any emails from them any longer.

Quote from: Findingnemo on January 17, 2022, 05:00:09 PM

OP close this thread and stop expecting too much, mistakes are common and don't you know that nothing is perfect in this world.

Yeah, if there's already a suggestion coming from stake and from everyone who's concerned about him. It's understandable the frustration that he has but there's nothing much everyone and him can do with it.

Findingnemo

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Quote from: harizen on January 17, 2022, 05:51:31 PM

Quote from: Findingnemo on January 17, 2022, 05:00:09 PM

Just block them or simply move it to spam folder, do we need this much amount of discussion for no real problem?

If you refer to the screenshot provided by OP, there's already advice that Stake gives but still, OP wants the problem to be resolved by Stake itself rather than move forward on its own. Since Self-Exclusion is part of Stake's policy as a responsible gambling operator, OP is looking forward that the platform will properly follow what are those on the terms.

OP really wants to solve the problem by waiting for Stake to fully follow the terms about Self-Exclusion. I don't know what OP went through in the process to the point that he is not considering any alternatives (which is lots) to solve the matter and help himself.

But also casino mention that they have rights to do anything of their terms, if they are doing unfair like changing their terms when someone won huge rewards but the casino is not willing to give it to the user can be claimed as mistake and reputation issue but this is not really bother and even I don't beleive the concept of self exclusion which is just for the sake of being there and not really effective in my opinion. As you said there are lot of ways but still OP is expecting the stake to solve, so he needs to wait and keep following because it will obviously take time for support team.

harizen

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Quote from: Findingnemo on January 17, 2022, 05:00:09 PM

Just block them or simply move it to spam folder, do we need this much amount of discussion for no real problem?

If you refer to the screenshot provided by OP, there's already advice that Stake gives but still, OP wants the problem to be resolved by Stake itself rather than move forward on its own. Since Self-Exclusion is part of Stake's policy as a responsible gambling operator, OP is looking forward that the platform will properly follow what are those on the terms.

OP really wants to solve the problem by waiting for Stake to fully follow the terms about Self-Exclusion. I don't know what OP went through in the process to the point that he is not considering any alternatives (which is lots) to solve the matter and help himself.

Hamphser

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Vave.com - Crypto Casino

Quote from: Findingnemo on January 17, 2022, 05:00:09 PM

Just block them or simply move it to spam folder, do we need this much amount of discussion for no real problem?

OP close this thread and stop expecting too much, mistakes are common and don't you know that nothing is perfect in this world.

If you are still aware that it is on spam folder then you would definitely be looking on checking it out as long that addiction is within you then you would definitely be looking after with those emails.

Addiction is something that is really hard to control and if you arent really that serious on quitting or stopping then these simple things would easily poke up your interest once again.

Stake might have some mistake on here but as a personal awareness you are aware that you excluded but still you do make out deposit?

Findingnemo

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Just block them or simply move it to spam folder, do we need this much amount of discussion for no real problem?

OP close this thread and stop expecting too much, mistakes are common and don't you know that nothing is perfect in this world.

Desmong

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Quote from: Gekkevis7 on January 13, 2022, 02:10:32 AM

Quote from: Fatunad on January 10, 2022, 03:20:11 PM

Quote from: seleme on January 10, 2022, 01:40:48 PM

Quote from: milewilda on January 03, 2022, 05:13:20 PM

Quote from: seleme on January 03, 2022, 04:45:44 PM

Just curious, what was response by Stake Bitcointalk representatives aka Steve, Stunna? Didn't find the proper response by OP, hope all mentioned issues are fixed. Btw, he can post in Stake forum too..

Yep, he could post up on these places.

https://bitcointalksearch.org/topic/stakecom-the-leading-crypto-casino-drake-ufc-everton-alfa-romeo-f1-team-2072589
https://stakecommunity.com/

We didnt really able to see those admins/owners responses when it comes to this yet it cant really be denied
that they do really have some mistakes on here.

Probably he has been banned on regular stake forum, sometimes moderators keep banning "annoying" threads there to avoid clear mixed official content. Anyways let's wait for proper response by official Stake representatives.

So far we havent seen any response from Stake them in regards to this issue whether they do make out some private negotiations about the issue or had been settled out quietly without
let the community do know on such contact but it would be good to look at if they would really be making out some clarifications or clearing up the issue and tell on what really
happen because if they dont then this would really leave out some bad impressions but in most case this is actually a users fault.

Unfortunately Stake still has not made any contact with me regarding my complaint. They also failed to respond twice to the third party complaint service who tried their best to get in contact with Stake, sadly without any success.

This is obvious I think you should just mark any email of such as spam for the sake of preventing further news latter from them. I know who hard and painful it might be when you are trying hard on something and something else comes in between to disrupt it. Maybe the Stake team had not gotten the clear view of your complain. Just stay patient and wait for reply from them. Simple!

Topic: Stake.com & responsible gambling? - page 3. (Read 1400 times)