Sure, I could email them. But since I have no way of logging into the "new site" (from what I can tell, you can't do anything on the new site at all except read the blogs and the news posts), and since I have no way of running the software, I haven't done anything at all.
unless you have krill for freerolls, or don't mind risking a small amount in fortified tournements, or even if, best to just avoid the site.
Frequent software crashes screw up games all the time. Elsewise, some tournaments don't restart at the end of a break, but go into 'negative time' and who knows when they will restart.
Also, I think it is rigged at open tables.... new handles show up, and call pot raises all the way that they never should, and suckout on the river.
When you do get chips, take everything off the table that you won't use in tournements, no telling how long the site will be live. It may not be wise to go there at all.
The same precaution about not leaving chips around because who knows when the site will dive may apply to other sites that you visit.
HS