Topic: Swedish ASIC miner company kncminer.com - page 1365. (Read 3050074 times)

Bitcoinorama:
I've been following your posts on Knc from the beginning, starting with the initial interview. I check the direct link to your posts before I check the general boards. That's how important you are here.

You seem like a really good guy, genuinely interested in Bitcoin and the btc economy and community and not just the money. And I know you trust the guys at Knc, they trust you, and you have a good relationship, and so on...but seriously, how far are you willing to go for these guys? It actually kinda hurts to see you coming under fire, and your integrity questioned.

The truth at the end of the day is that it's all about the result, and while KnC have put in a tremendous effort that's recognized by all, they're not delivering on a lot of counts. Shipping delays, boards catching on fire, voltage regulator cutbacks (8 to 4), firmware isssues ... the list goes on and on. It's like in football/soccer.. the team and manager can put in a great effort, pull out all the stops, but if at the end of the day they lose or get relegated, the fans are still unhappy, possibly even up in arms. And heads still roll, regardless of how hard they tried.

In all sincerity, can I suggest that you take a breather, have a pint, and consider just how much you're willing to give up for these guys? I think you should have a think about it, and be careful not to entangle/embroil yourself in something you wish you could get out of later but can't. You don't work for them, yet are going to great lengths to defend them and answer questions on their behalf. The truth is that THEY should be the ones trading exchanges with people on here and taking the heat, not you. I just don't want to see you turn into an Ineba-like figure and have your credibility and reputation comprimised or ruined altogether. That'd be a shame after the stellar shift you've put in - all on KnC's behalf.

If this is just a firmware issue, then KNC probably were running the lines anyway. So, I don't understand why they would be so far behind. They should have completed (or nearly completed) units ready for firmware installation.

The main question I now have is, perhaps this wasn't just a firmware issue. And if they identified it as a firmware in only the last few days or in the last week, then they still could have been (or are) running the assembly line.

sorry biffa, won't happen again.....

If you are going to repost that every 30 minutes I may have to ignore you :p

BITCOINORAMA, since it seems you are the UNOFFICIAL KNC rep, and I think some of us here on the forum also find you are OUR UNOFFICIAL rep as well....

from reading the posts here, it seems alot of us are disheartened at the state of things. Most are appreciative of the feat the has been accomplished and are glad to be a part of this event. All of KNC customers have invested their BTC/money under certain terms of conditions, both verbal and written. Yes we all understand this is a 'prototype' machine and that 'Murphy's Law' does exist as well. Unfortunately, KNC's somewhat lack of communication, change of terms and time delays with no explanation has created disenchantment with the whole process.
As time ticks by, some of us are watching our reasons for having invested in KNC go by BLOCK BY BLOCK, and this event has only been fruitful for the select few who ordered early.

Although KNC ultimately holds all the cards, we the customers hold KNC's reputation. At some point, KNC should understand our frustrations and consider us as investors in their endeavor, and as such, KNC should compensate some of us who are losing this race against time without sacrificing KNC's ability to survive as a company.

Clearly late Day 1 or Day 2 orders should have some sort of compensation, and those that paid subsequently might be compensated thereafter up to a certain date that corresponds to Oct 15 sales/ Nov sales. Meaning if you purchased OCT/NOV delivery dates and receive product on time or very shortly thereafter are not included. But if you paid in say June/early July, these orders most likely expected delivery dates shortly after Day 1 and Day 2.

I for one ordered June 18th and paid that day. Lets say it took a week to process my order. I still placed and paid my order in JUNE expecting "end of summer", then "end of September" delivery for DAY 1/2, so 1 figured I week and no more than 10 days after that I should be mining.  In my eyes, I consider my order 3 days late and counting.

I for one would be ok with hashing power that can be pro rated based on days late vs. difficulty change, or even something where we spend more money/btc, but get compensated as well....that way KNC still makes sales...something that works for all....fair for the early early investors/miners who are currently mining, something that works for those early investors (early/mid June- Mid July??) that are NOT MINING RIGHT NOW but paid the same and have waited just about the same as those DAy1/DAY2 that are mining....

anyhow BITCOINORAMA, it seems that you are THE VOICE....

 

What annoys me about KnC is not really the fact that most likely my units will be shipped past Oct 15th but rather their attitude about refunding orders that are late past that date. Somehow, putting a void clause into their terms and condition make them think they are right, that they can be late and maybe, through some sort of great mercy, they might compensate us, the customers. Well, it's wrong. They MUST either refund or compensate customers for late delivery, and more than that, the customer must agree with the proposed compensation if not previously agreed.
Conclusion: KnC - wrong attitude

Nah no worries. Got some mates together and we made personal orders totaling 10 Jupiter units before they started taking payments.

Once they started taking payments. Any large orders had to be split up into individual pieces if you wished to take advantage of paypal.

I paid BTC. The other gents had to split up their orders. By that time within 24 hours the order queue was in the #1500+.

However they did have orders in the #300 range. Sam in an email had stated within that 7 day window that it would be combined.

I can only guess at the cause for the delay. Perhaps the notes used by the queue coordinator was not updated for those orders. And because of that it was pushed back in the queue.

It became apparent to one of my colleagues the reality that ROI in BTC would not be achieved,

You can guess what happens next, and you know KnCs new policy with respects refunds.

As you may have guessed rather then investing in hardware. You may have better success investing in companies that handle BTC transactions along with payment processes in btc.

I am a optimist by nature. The fact that I like to help out when I can does not help the matter.

Needless to say I am now the owner of that order.

In fairness to KnCs team efforts in attempting to deliver all orders on time, and the fact that unlike others who I have ordered from in the past. Who shall remain nameless.

I may yet get close to the amount of btc I had paid for back from the units.

Edit: In case your wondering, When those orders were placed the KnC reseller/distributor incentive program was not in place. So I do not expect that the program would extend back to day 1 pre-orders.

Edit2: Disclosure: I also felt it necessary to state that I have not signed up and have not taken part in the KnC reseller/distributor program.

To say that I'm angry would be a gargantuan understatement at this point.

I have 1500 GHashes on order from KnC, both in personal orders and group buys. At the current difficulty that means I'm losing about $550 per day. That's a lot of money, regardless of your station in life.

The cry for compensation isn't a hopeful one in my book, it's compulsory. There's absolutely no chance I'll order from KnC again if some form of compensation to preorder/October customers isn't worked out, end of story. I think most if not all of us will feel the same way.

LMAO. 

It's rubbing off, ignoring customers 

Sorry Timmers, I re-read that. I was making something to eat at the time. I only the lying and the low were cut off between a subsequent line of text.

BITCOINORAMA, since it seems you are the UNOFFICIAL KNC rep, and I think some of us here on the forum also find you are OUR UNOFFICIAL rep as well....

from reading the posts here, it seems alot of us are disheartened at the state of things. Most are appreciative of the feat the has been accomplished and are glad to be a part of this event. All of KNC customers have invested their BTC/money under certain terms of conditions, both verbal and written. Yes we all understand this is a 'prototype' machine and that 'Murphy's Law' does exist as well. Unfortunately, KNC's somewhat lack of communication, change of terms and time delays with no explanation has created disenchantment with the whole process.
As time ticks by, some of us are watching our reasons for having invested in KNC go by BLOCK BY BLOCK, and this even has only been fruitful for the select few who ordered early.

Although KNC ultimately holds all the cards, we the customers hold KNC's reputation. At some point, KNC should understand our frustrations and consider us as investors in their endeavor, and as such, if KNC can compensate some of us who are losing this race against time without sacrificing KNC's ability to survive as a company.

Clearly late Day 1 or Day 2 orders should have some sort of compensation, and those that paid subsequently might be compensated thereafter up to a certain date that corresponds to Oct 15 sales/ Nov sales. Meaning if you purchased OCT/NOV delivery dates and receive product on time or very shortly thereafter are not included. But if you paid in say June/early July, these orders most likely expected delivery dates shortly after Day 1 and Day 2.

I for one ordered June 18th and paid that day. Lets say it took a week to process my order. I still placed and paid my order in JUNE expecting "end of summer", then "end of September" delivery for DAY 1/2, so 1 figured I week and no more than 10 days after that I should be mining.  In my eyes, I consider my order 3 days late and counting.

I for one would be ok with hashing power that can be pro rated based on days late vs. difficulty change, or even something where we spend more money/btc, but get compensated as well....that way KNC still makes sales...something that works for all....fair for the early early investors/miners who are currently mining, something that works for those early investors (early/mid June- Mid July??) that are NOT MINING RIGHT NOW but paid the same and have waited just about the same as those DAy1/DAY2 that are mining....

anyhow BITCOINORAMA, it seems that you are THE VOICE....

BITCOINORAMA, i don't think he meant you were lying, i think he meant you have been staying quiet (laying low, lying low)...but since your are still on the forum.....

You shed a tear and hope for some real compensation? Sorry to hear mate...

What happens if you have 3 day one orders that are in the #300 range and have yet to receive a tracking number for them?

An update every two days from here on in would suffice me, I expect one tomorrow since their last on the 11th. I have a feeling my August Mercury won't hit "In Progress" by the 15th, but all fingers crossed they're onto it!

Timmers, you can spread as much BS and FUD as you like, but don't you dare call me a liar. Ignored.

Also for the record you don't call courier services and state I would like a smallish van that just about fits everything and they guesstimate it. Think about it, really. They arrange a pick up time, approximately mid afternoon and arrived in a transit one day after a small lorry the day before. If they need more they bring another van. An alternative courier service is being looked into, but at the end of the day UPS or whoever else is used, now often outsource to local third party courier services on the ground at each end, whilst dealing with the cargo and customs element themselves at the connecting airports, so even if a different courier service is used, you're still likely to have the same people handling the goods physically at initial pick-up and finally delivery, on the ground, either end.

It's in their best interests to do this.

Otherwise, come 15th October, the chargeback storm is gonna hit them. It could destroy their credit line. And their ability to take credit card payments may be revoked.

They need to give us an update and accept to compensate customers who are going to have their unit shipped late at 1.5BTC/day (recalculated at next difficulty rise).

That's the professional thing to do. Accept their mistake. Admit their promised shipping deadline was nothing but wishful thinking. Ensure their customers are not losing out because of KNC's wishful thinking. Why should we lose out because they were unrealistic? After 11 days of production, they know exactly how many units they can produce a day and they already know to the day when they will ship the last units. But they refuse to update us, they keep their heads in the sand.

Look, if KNC accept they will offer compensation and come good on it, it will only make them look good. And I'm sure no one is going to start chargebacks if they are getting paid BTC for the lost mining days.

If they don't compensate their customers, they are going to look extremely bad.

Over to you KNC. Your customers, who paid you millions and gave you a business, await your response.

They promised all units would be shipped, didn't they? Not delivered (received)... So we should all have tracking numbers by the 15th at least. No tracking number, then compensation...

BTC compensation is fine with me too.