I consider last week highly unprofessional, and told them so. You can't state in your ToS that it is a b2b model and then deliver more than a week late. And I think a kind of compensaton is in order. Not only in form of a few bitcoins or cashback, that would be pretty much pointless. I want a voucher for 50% off on the next gen devices/november units for every unit which should have been here by Thursday/Friday last week.
I would agree with this. Any refund process has to work for KnC, and this kind of arrangement may be the most appropriate option for KnC to rescue customer loyalty that might diminish as a result of these issues.
KNC has done an incredible job, especially when one considers the competition. I say this having invested in a couple of group buys with them.
After the Avalon/Jifu and BFL escapades, to look at KNC being slightly behind schedule as warranting 50% off is just plain crazy.
How about they deliver your unit one week sooner but with 100 Ghash/s less like they promised?
