Interesting Reply to my Email about some of our concerns: (Reply from Knc first, my Emil to them below their Reply)
Hi XXXXX,
We absolutely understand your concern.
When it comes to communicating, the general sentiment in-house is that we want to give out useful information. Even though a few pictures of components in the office might seem like a way to lower tentativeness, they are not actual proof. And people are quick to point that out. It would be an easy way for us and others have done it before. We just don’t want to communicate in that way. We want our communication to be correct, relevant and reliable.
I know a lot of people are anxious to see the final product. We are too. But when we show it, there will be no shadow of a doubt what the performance is. If it means fewer sales now doesn’t matter. What matters is the reaction when people see they CAN trust us in a market where trust is hard to find.
Thanks,
Carl
Med vänlig hälsning | Best regards
Carl Sidenvall, customer services
Kncminer
www.kncminer.comOffice: +46 8559 253 20
From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Sent: Thursday, July 18, 2013 5:30 PM
To: Customer Service
Subject: Re: Interested in ordering but a few questions..
Hi.. Thanks for the New Network update that just came out today... That is an interesting idea.. Hopefully other ASIC makers will do the same..
Sounds like you guys are still on track BUT over at the Bitcoin Talk Thread some of us customers are getting nervous.. Would REALLY be nice if a Technical update is coming soon from you guys covering the below concerns..
From Bitcoin Talk
Re: Swedish ASIC miner company kncminer.com
July 17, 2013, 08:38:29 PM
Reply with quote Edit message Delete message #3800
Not sure about the rest of you but I think Knc is going to have to release some pretty significant updates soon including Pic' of Chips, boards etc etc or a LOT of us are going to start getting itchy..
I come from the BFL disaster and I am one of the lucky ones that "JUST" this week got a refund for all my May 2013 orders.. But I had to file claims with Paypal and wait 14 days etc..
I have a very bad taste in my mouth for anything ASIC after that experience..
I used Paypal for my Knc order I placed in Mid June(Order # 25XX) and If dont see some pretty significant proof from Knc that they are on track and ok, my Paypal trigger finger will be itching and I have no idea what it will do..
I am gun shy now after BFL and have really NOTHING from Knc yet to make me NOT feel this way..
p.s. I am Emailing Knc this Post..
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Re: Swedish ASIC miner company kncminer.com
Today at 03:21:46 PM
Reply with quote #3875
How about KNCminer producing a die shot (image of its chip) increasing the likelihood they will ship devices September thru Novermber before claiming they will stop shipping December thru February?