What delivery date did KNC promise for the Neptune ?
"Early June" for the datacenter compensation 'till it ships. 
Topic: Swedish ASIC miner company kncminer.com - page 473. (Read 3050075 times)
What delivery date did KNC promise for the Neptune ?
can someone please tell me what my replacement was meant to have in it?
?
i have 18 boards half with no thermal paste and the other half with smeared thermal paste across the board
am I supposed to buy my own thermal paste for the heatsyncs?
am I supposed to buy my own wire to tie town the heatsyncs?
someone tell me what the fuck is going on
Mayhem... In the meantime... go get thermal paste, and wire those bastards on just like they did. You may be able to re-use the same wire. Either way, we're talking ten bucks and a trip to Fry's. It may not ship well, but it will work. Consider yourself lucky it wasnt another assembled unit... time is money... Go!?i have 18 boards half with no thermal paste and the other half with smeared thermal paste across the board
am I supposed to buy my own thermal paste for the heatsyncs?
am I supposed to buy my own wire to tie town the heatsyncs?
someone tell me what the fuck is going on
BTW.. congrats You are the first I heard got 18 "good" boards. (or at least whole)
someone tell me what the fuck is going on
In a nutshell, knc has seemingly joined the ranks of the customer funded ventures who have grown large enough that they've decided customers are an unnecessary liability.
someone tell me what the fuck is going on
just wait for that instructo video they promised
"Rather than spending more time than is absolutely necessary on this we are going to take the approach of the famous Swedish Furniture maker and ship the box with minimal self-assembly. An instruction video is being made today and will be available later for all to see."
what day is today in sweeden?
can someone please tell me what my replacement was meant to have in it??
i have 18 boards half with no thermal paste and the other half with smeared thermal paste across the board
am I supposed to buy my own thermal paste for the heatsyncs?
am I supposed to buy my own wire to tie town the heatsyncs?
someone tell me what the fuck is going on
?i have 18 boards half with no thermal paste and the other half with smeared thermal paste across the board
am I supposed to buy my own thermal paste for the heatsyncs?
am I supposed to buy my own wire to tie town the heatsyncs?
someone tell me what the fuck is going on
sent them a email last week, no replies, sent again no more auto reply received...what's happening. ..Requested refund on April 7th, still nothing..
If I remember correctly, every time you e-mail them, you move back to the bottom of the reply list, and multiple un-viewed emails from a single address go into a spam folder. So keep that in mind....Also... remember... the Financial department is "Extremely busy" trying to figure out more ways to stall your refund for as long as possible.
And please, "Feel free" to contact Sam on the 9th hole of the Kapalua Golf course if you have any further questions....
You feeling the "Customer Appreciation" yet?
sent them a email last week, no replies, sent again no more auto reply received...what's happening. ..Requested refund on April 7th, still nothing..
400 times 10k... twice! (8 million dollars)ouch.
Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
Official disclaimer:
I do not know this person.
"Payed" on the site means... YOU PAID FOR THE UNIT, not refunded.... that shows up as "Cancelled" when the refund is complete.
You destroyer of my concepts! :-p
It's more like "Let's ship out a box of used pinball machine parts and call it a SuperJupiter"
heh.
You know they read this forum and you just gave them a new business idea?
400 times 10k... twice! (8 million dollars)ouch.
Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
Official disclaimer:
I do not know this person.
"Payed" on the site means... YOU PAID FOR THE UNIT, not refunded.... that shows up as "Cancelled" when the refund is complete.
You destroyer of my concepts! :-p
It's more like "Let's ship out a box of used pinball machine parts and call it a SuperJupiter;
Then when they complain, we will ship even more bunk parts... then... make a UPS claim"
heh.
400 times 10k... twice! (8 million dollars)ouch.
Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
Official disclaimer:
I do not know this person.
"Payed" on the site means... YOU PAID FOR THE UNIT, not refunded.... that shows up as "Cancelled" when the refund is complete.
You destroyer of my concepts! :-p
400 times 10k... twice! (8 million dollars)ouch.
Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
Official disclaimer:
I do not know this person.
FYI:
"Payed" on the site means... YOU PAID FOR THE UNIT, not refunded.... that shows up as "Cancelled" when the refund is complete.
Looks like 1st shipment reply vs. replacement shipment comment... but yeah...
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid. lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.
***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, show them the pics... before KNC effects global shipping prices with their mistakes and dishonesty.
400 times 10k... twice! (8 million dollars)ouch.
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid. lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.
***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, show them the pics... before KNC effects global shipping prices with their mistakes and dishonesty.
400 times 10k... twice! (8 million dollars)ouch.
Insurance fraud is a serious issue that could land you in jail, so I doubt Knc is dumb enough to go that route, but I continue to be amazed by how many poor decisions they have been making.
Knc was months ahead of their competition with the Jupiter, and all they had to do was keep selling them and they would make money hand over fist. I'm sure almost all Neptune orders have been refunded by now, so Knc might as well just stop selling to consumers altogether.
They have completely tarnished their name and alienated most of their customers.
Good luck on Legal action... Considering court "backlogs", and the general slowness of the courts...
Especially in the area of consumer protection...
You would be lucky to get your case heard in court within a year or two in USA...
Is it like that in EU as well?
You would need "criminal" pursuits to get any timely action here,
and they are careful to classify consumer product orders under civil, and not criminal, especially when you are not even local.
Best luck will probably be right in Stockholm if you live there.
Wish you the best... just fair warning on what to expect.
Especially in the area of consumer protection...
You would be lucky to get your case heard in court within a year or two in USA...
Is it like that in EU as well?
You would need "criminal" pursuits to get any timely action here,
and they are careful to classify consumer product orders under civil, and not criminal, especially when you are not even local.
Best luck will probably be right in Stockholm if you live there.
Wish you the best... just fair warning on what to expect.
The civil case normally should go pretty quickly. It is standard procedure.
as agreed.
I don't see any way around that one.
https://www.kncminer.com/pages/tandc
"1.2 The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."
You guys are hysterical, You have no future as lawyers.
Do you or have you applied for the license, permit, whatever to conduct a business?
Then you are NOT a business.
They asked you to accept a TOS so that asked you to attest to something that was not true.
If the TOS said "By purchasing this, you hereby attest that you are a banana"
You still are not a banana, although MANY of you act as if you are.
Muahaha, i WILL put this in the TOS someday!
400 times 10k... twice! (8 million dollars)ouch.
Well, that may be the reason why they have marked my refund as "ready for process" as well as "payed" while it is in fact not paid at all. They just live according to the KnC-slogan: "If you can not impress them with skills, then mess with bullshit!"
Batman or Bitman?
Looks like 1st shipment reply vs. replacement shipment comment... but yeah...
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid. lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.
***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, before KNC effects global shipping prices with their mistakes and dishonesty.
400 times 10k... twice! (8 million dollars)ouch.
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid. lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.
***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, before KNC effects global shipping prices with their mistakes and dishonesty.
400 times 10k... twice! (8 million dollars)ouch.
agree, where is batman when you need justice
Good luck on Legal action... Considering court "backlogs", and the general slowness of the courts...
Especially in the area of consumer protection...
You would be lucky to get your case heard in court within a year or two in USA...
Is it like that in EU as well?
You would need "criminal" pursuits to get any timely action here,
and they are careful to classify consumer product orders under civil, and not criminal, especially when you are not even local.
Best luck will probably be right in Stockholm if you live there.
Wish you the best... just fair warning on what to expect.
Especially in the area of consumer protection...
You would be lucky to get your case heard in court within a year or two in USA...
Is it like that in EU as well?
You would need "criminal" pursuits to get any timely action here,
and they are careful to classify consumer product orders under civil, and not criminal, especially when you are not even local.
Best luck will probably be right in Stockholm if you live there.
Wish you the best... just fair warning on what to expect.
The civil case normally should go pretty quickly. It is standard procedure.
as agreed.
I don't see any way around that one.
https://www.kncminer.com/pages/tandc
"1.2 The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."
You guys are hysterical, You have no future as lawyers.
Do you or have you applied for the license, permit, whatever to conduct a business?
Then you are NOT a business.
They asked you to accept a TOS so that asked you to attest to something that was not true.
If the TOS said "By purchasing this, you hereby attest that you are a banana"
You still are not a banana, although MANY of you act as if you are.
Looks like 1st shipment reply vs. replacement shipment comment... but yeah...
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid. lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.
***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, show them the pics... before KNC effects global shipping prices with their mistakes and dishonesty.
400 times 10k... twice! (8 million dollars)ouch.
what is the reply when all boards are dead again on the replacement shipment?
We haven't seen the outcome from that email reply with the results yet.... have we?
Other than "We will be contacting UPS for a claim?
UPS isn't that stupid. lol.
When they see packages they inspect with wires holding components together, KNC may indeed be in for a fraud case then... lol.
***Best thing IMHO is for someone to call or visit the Stockholm UPS office with machine in hand, and direct them here, show them the pics... before KNC effects global shipping prices with their mistakes and dishonesty.
400 times 10k... twice! (8 million dollars)ouch.
KnC declared today that their 3TH Super Juniors are safe to run and refuse to issue refunds. My last reply to them, now let the courts decide
Today, 06:27 PM
Originally posted by Kurt
Hi, Provided that all the components are connected properly and that you have 1 PCI-e cable per ASIC board, your miners will of course be safe to run. We understand that due to problems with shipping some components had been damaged, but in resolution additional ASIC boards had been sent to you. It is impossible to assist you further if you will not use the replacement boards to fix your miner. With these additional ASIC boards, you will need to re-assemble your miner and replace the faulty ASIC boards inside the case. I can see that you have a case open with my colleague, he will be able to offer you any assistance you require in order to help you set up your miner.
Thanks for your reply Kurt.
My reply:
I will use your statement that your 3TH Super Jupiters are safe to run and pose no risk when I submit my report to the Consumer protection agency. I will also have a written testimony of a certified technician included which will state and explain in details why those Super Juniors are a danger to run outside a supervised data centre. As KnC refuses to refund the money to customers they have scammed with second hand goods which mostly arrived damaged, it will be a case for the courts to decide.
I hope you don't mind that the press has been informed and I will do my best to get documented testimony from as many of the 400 Super Jupiter as possible proofing that KnC willingly sold faulty second hand parts to customers which do pose a danger. If KnC thinks that in a few days the public will forget about this scandal and your way to get 4.000.000 USD by dumping off used hardware stuff from your data centre onto customers who had supported you since the beginning, you will be wrong.
I hope that no miner will suffer any damage while running your dangerous mining equipment. You have not only lost me as a customer but also lost the respect of the whole mining community. There is no need to post another offer to send back your faulty ASIC board cards for replacement.
I have explained you in detail per email that I do not trust your mining equipment any longer.
As you refuse to refund my money I will do my best to join together with other of the 400 cheated Super Jupiter customers to pursue a lawsuit against KnC.
If they sent you replacement boards; you are compensated in the eyes of the law. I don't see what ground you have to bring it to court. You'd best talk with a lawyer before you waste too much energy on that.Today, 06:27 PM
Originally posted by Kurt
Hi, Provided that all the components are connected properly and that you have 1 PCI-e cable per ASIC board, your miners will of course be safe to run. We understand that due to problems with shipping some components had been damaged, but in resolution additional ASIC boards had been sent to you. It is impossible to assist you further if you will not use the replacement boards to fix your miner. With these additional ASIC boards, you will need to re-assemble your miner and replace the faulty ASIC boards inside the case. I can see that you have a case open with my colleague, he will be able to offer you any assistance you require in order to help you set up your miner.
Thanks for your reply Kurt.
My reply:
I will use your statement that your 3TH Super Jupiters are safe to run and pose no risk when I submit my report to the Consumer protection agency. I will also have a written testimony of a certified technician included which will state and explain in details why those Super Juniors are a danger to run outside a supervised data centre. As KnC refuses to refund the money to customers they have scammed with second hand goods which mostly arrived damaged, it will be a case for the courts to decide.
I hope you don't mind that the press has been informed and I will do my best to get documented testimony from as many of the 400 Super Jupiter as possible proofing that KnC willingly sold faulty second hand parts to customers which do pose a danger. If KnC thinks that in a few days the public will forget about this scandal and your way to get 4.000.000 USD by dumping off used hardware stuff from your data centre onto customers who had supported you since the beginning, you will be wrong.
I hope that no miner will suffer any damage while running your dangerous mining equipment. You have not only lost me as a customer but also lost the respect of the whole mining community. There is no need to post another offer to send back your faulty ASIC board cards for replacement.
I have explained you in detail per email that I do not trust your mining equipment any longer.
As you refuse to refund my money I will do my best to join together with other of the 400 cheated Super Jupiter customers to pursue a lawsuit against KnC.
CE certification is required for power supplies, not the components, and since the TOS clearly states you are agreeing you are a business, you are then NOT even a consumer, and are rejected from any "Consumer Protection Laws."
is this true, are we not protected?
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