Topic: Swedish ASIC miner company kncminer.com - page 502. (Read 3050075 times)

I don't think they had any evil motive. I honestly think that they are SO oblivious to the market that they thought that we would just be overjoyed to get this crap... any crap... especially from them.

I have no doubt that they knew they were shipping us miners that would be busted up on arrival. No one could be that stupid. In their minds, they are living on past "triumphs" and we should be thankful that they would bother to ship us anything.

Prediction: They did this knowing there would be issues. They'll then act like they're helping and promise to make it better. 2 weeks of silence. Then they'll say due to XYZ issue, there will be delays. After ABC time will re-ship you same  or worse equipment.

No engineer would think that setup would even work, much less ship, so unless the girl in CS put this idea together, they did this on purpose.  This is Sam Cole dropping his pants and mooning us! (probably a tactic he got from Josh)

Someone on this thread got some of the upgrade boards and apparently they were ok.  After getting a bunch of KnC boxes I finally decided to just try to buy boards, they ship much easier.

I setup the second pair with similar poor results except only one ASIC doesn't hash. I'm getting a little over 800GHs on this pair. Even if all 18 ASICs worked, they wouldn't be able to get to 3THs. And they are running hot too. The BFL Singles in my hot garage aren't much warmer and the FrankenJups are in the air conditioned house. They are running low 70s to 80c. Gee I wonder if that has anything to do with the friction-fit heatsinks?! 

In their T&C they write:

"5.1  Returns are only accepted upon the prior approval of KnCMiner. In the event of a return, KnCMiner is entitled to make deductions due to any deficiencies. KnCMiner is entitled to request and require the Purchaser to grant KnCMiner opportunity to conduct inspection of the Products prior to accepting a return. Any return cost will be charged to the Purchaser, unless the return has been subject to the prior approval of KnCMiner."

So basically: If your miner is not in a working status, let them know this immedeately. Grant them to receive them for an inspection. If they do not come - their bad. So if they then do not accept a return in a written form and if they do not accept to bear the costs, I would file a lawsuit. This is easily done: Go to the next policestation, file the complaint, that's it. Ask that you, as part of the investigation, be all the times informed about every step the authorities do. If you, as a customer, are located in Germany, for example, you can file the suit according to (EG) 593/2008 in Germany. Then they have to deal with it. If you are living in Portugal, you file it in Portugal. Now in their T&C, they write:

"13.2 1  This Agreement shall be interpreted and applied in accordance with Swedish law, without regard to any conflict of law. Any disputes are to be settled by ordinary court in Sweden where the District court of Stockholm shall be the first instance."

However, the Marknadsdomstolen in Sweden made decisions that this is void under certain conditions. The fact that KnC delivers unusable material is such a condition. KnC already tries in its blog to blame the transporter. However, not preparing a miner properly for sending internationally definitively is under the warranty of KnC.

Send a copy of your complaint to http://www.radron.se as well as to http://www.konsumenteuropa.se/ and your local consumer protection organisation. The more, the better...

http://www.konsumentverket.se/otherlanguages/

Or just look up the early posts by buttconorama, who spent 20 hours a day on this forum telling everyone how great knc are and how nothing could go wrong.

Speaking of buttorammer - we haven't heard from him in a long time. He's always insisted he is an engineer (which I've assured him on many occasions he is not - it's pretty obvious), so maybe he demanded knc let him do some "engineering".

So - anyone else think the Frankenjup is his baby? Having seen him struggle to cellotape down the flaps of a cardboard box, I'd say yes 

I would suggest to find immediatelly some lawyer in Sweden and explain the situation.
It is not necessary to arrange a lawsuit. Some advices and preparation can he make to report to the local authorities.

I remember there is some organisation for protecting the consumer rights, somewhere located in Stockholm.

Let me try to find it, they are real strict.

Unless KNC eat dirt on this one, sending it back and asking for a refund will not work (check their T&C's).

The problem with the die0 issue last year was that it's almost impossible to explain to someone non-technical what the problem was. You couldn't "show" the damage, so regular people could not help.

It's pretty clear with this frankenshit monstrosity it's a bunch of garbage, with bits falling off it.

So this time, people can get in contact with Swedish consumer protection organisations, show them some pictures and let them take care of KNC. Talking about suing KNC is a waste of time - they have millions to defend themselves. But the Swedish government can make knc's life miserable if they are caught shipping faulty garbage of a very low standard.

KNC are mining $300k a day, over $2million a week. The cheap bastards can afford to resolve all this, no problem. But if you deal with knc's CS directly, they'll try to screw you over. My advice is to get others involved and don't let knc push you around.

P.S. What coolermaster heatsink is that? Hyper 212? Whatever it is, you can bet it's cheaper than an arctic i30. Because one thing you can always say with certainty about knc - they are cheap.

I've ordered Neptunes for 20'000 US$. That's the price of a decent car. If I order a car and it got delivered with the wheels stuck on the car and held by nothing but some break fluid, I'd sue the producer to hell. And with the current laws in Europe, this what KnC has done would be considered a fraud. If you are living in Europe, you have the possibility to file a fraud complaint.

Alternatively, you could choose the milder form and send them a notice of defect. However, this would enable them to protract the proceeding until god-knows-when. However, a repair would in most cases be unacceptable due to the nature of the mining: In a couple of weeks, a repaired device would be worthless.

So the best one can do is: Send it back without any attempt to repair it and ask for an immedeate refund.

Meanwhile, I have asked for a refund - after what I have seen, I really do not have any intention to get some of their miners. If they do not send me back the money within ten days, I will file a legal complaint.

Someone has posted a bit of advice + photos on how to push the heatsinks back in place and plug the fan power cables in with a screwdriver. Might help someone
http://forum.kncminer.com/forum/main-category/hardware/36889-super-jup-s-arrived-major-issues-knc-we-need-a-public-response-asap/page2

Yeah, I figured that much

It's past midnight in Sweden. Friday night. You probably won't get any response until Monday. Unless they decide to take the pen/pencils out of their arses and fix the mess their lack of testing / lousy goods have caused.

I am angry because I call and no answer, and the voice machine doesn't even identify that i am calling KNC!!

well according to KNC's now SUPER SILLY email, 'just take a pen/pencil and push back in place' this is coming from Swedish Engineers....no fucking way!!

Shit!  Mine got delivered in the states, its now coming to me in canada...We never opened the box, mailed it before we heard about this shit...its going to be fkd by the time it gets here, if it isnt already.

From kfc forum of shame, more casualty photos:



+ album of packaging + more damage:

http://imgur.com/a/PEcCj#0

Sorry to see all this guys.

Tear KNC a new one! They are a multi-million dollar company making massive profits and you are not, so they need to fix everything for everyone at THEIR expense. Don't take any of their "We cannot do blah blah" BS.

xstr8guy, look for missing resistors in the bottom of the box, look carefully they are very very small. If the heatsinks/fans were to be held in place by compressed foam against the top of a flimsy aluminum case travelling half way around the world then IT DIDN'T WORK!! not on the OG jupiter and certainly not on these. And the bouncing of the heatsink is what knocks of the resistor and capacitor and whatever else gets damaged.

This is sad, and I thank all those for their empathy and condolences....I am better and life goes on.

My pile off crap arrived today. Luckily nothing loose fell out of any of the units but all of the heatsinks have slid around, some of them completely off the ASICs.

I managed to get 2 of the 6 boxes running so far but only 4 of the 6 ASICs are hashing at ~650GHs. The other two are dead although nothing appears obviously wrong. They don't even show in the admin.

Moving the heatsinks back onto the chips is pretty difficult. Nothing holds them in place except the lid of the case. And the case is riveted shut. Even more difficult is hooking the fans back up to the board. You need a long narrow pinching device and LOTS of patience.

And no, I'm not an abused KNC lover. Why do people feel the need to judge others on our decisions? I chose this option because it shipped fast and a refund was out of the question for me. I did have plenty of reservations about my decision but I never imagined it would be this blatantly awful.


Edit: at least they shipped fast! Lol.

I wouldn't wait too long. Or like last year, knc will figure out some cheap bastard way of pushing the cost of the damages onto YOU. It would be disgusting, but not out of character for KNC to insist YOU ship all their garbage back to them at YOUR expense and then they put some gaffer tape on it and return it.

Their hardware is not tested to comply with any EU standards. I think a few emails (with pictures) to the right european standards organisations and you can force KNC to be more generous in taking care of the situation than they have done previously. I would not rely on KNC to be benevolent or honest in this situation if they've fucked up 100's of orders, which it looks like they have by design. They probably made about $5-6000 profit on each of these machines and they won't want to lose any of that putting right their mistakes. Take that from someone who's been burned with garbage hardware from knc in the past.

Don't take any shit from them - demand they repair it TOTALLY at THEIR expense and pronto. Or else contact the Swedish authorities and let them know just what kind of garbage the "we see no reason why we can't be as big as facebook" fairy-tale Swedish start-up are shipping worldwide for $10000+.

Well, probably some employees get free dope. They can afford it.