Hey bcp, that's all well and good, but the fact of the matter is that a US company, paid in US dollars, has no legal right to deny a refund before a delivery has taken place. If you ask for your money back, you're supposed to get it. They don't give it to you, you can sue them. How hard is this to understand?
If one was ordering goods from a shack somewhere in a shady part of Asia and paid in BTC I'd agree with the notion "win some, lose some" but the whole point of ordering from a US company and their huge price premium over other companies is some peace of mind that, if necessary, they can be held to account.
I've already been down this road and none of you like the answers I give you. There was a chance at getting a refund back in May 2013, at that point they had initial chips in hand, were re-working the board design to accomodate the increased power and heat issues and were committing to the acquisition of the main component of these devices, the ASICs as well as commissioning the other items needed to produce thee units. Personally, I think they should have just attached chips to boards like so many other 'companies' and let you all figure out how to power and cool them and be done with it.
Maybe they took the wrong route, maybe they should have offerred a refund like so many store do with a restocking fee for the items refunded. They had already comitted funds to purchase items based on orders, basically just like if you goto a parts store and order a specialty item and then decide you don't want it, they charge you the restocking fee in order to offset the costs you just caused them to incur by purchasing and shipping this item in.
When they offeres the chips for sale they did this... 50% non-refundable up front, 50% paid to receive shipment once the chips were in hand.
The problem to me is that you are referring to 'normal' companies and this is a niche market. A lot of time and effort went into the creation of these devices targetted at a small fraction of the population and that means the normal rules do not always work well. I had a custom 3" exhaust built for my Z28 after I had modified the motor to pull 400+HP and I paid a premium for it as it was a 'niche' market. I had to pay up front and if I didn't like his design I couldn't exactly demand my money back in full as he had already committed a good portion of that to materials and in his effort. It's not like he could say "no big deal, I'll just sell it sooner or later' when it might be a year or more before someone wanted a similar setup.
Like it or not, Mr Meissner is the woman who sued McDonalds because the coffee was hot and is probably not telling the whole story. Personally I would have asked the woman 2 questions: Was this your first cup of coffee ever? and if no, "Do you make a habit of buying cold coffee?"
The problem here is that there are a lot of complexities and variables in the mix. 1) Can Mr Meissner show he has had a 100% up time with current equipment during the time he is claiming he lost money? 2) Can Mr Meissner show he has never spent a single BTC in that time frame as well, as he is asking for damages based on current prices and the total amount he 'could' have mined. 3) Can Mr Meissner prove he would have made the income he claims (ie did he ACTUALLY have that much online at that time, as anything else is speculation)?
I'd be willing to bet there is a lot to this that is not being told. Let's take a look at his complaint:
24. Two weeks later, on March 25, Mr. Meissner placed his order, requesting express shipping, for two “1,500 GH/s Bitcoin Miners.”
27. Mr. Meissner wire-transferred payment of US$62,598 to BF Labs via the bank of his company, TradeMost Enterprises Ltd., a few weeks later.
33. Having not received confirmation of the wire transfer, Mr. Meissner contacted BF Labs on May 2, asking for the status of his order.
34. On May 5, “Jody” on behalf of BF Labs responded:
We received your money but the bank tells us only “Trademost Enterprises Ltd” so we were not able to match your payment to your order until we got your email. I have received your payment and sent a copy of your invoice for your records. Your order is processing (paid).
From this it is obvious that he sent the money, but without any identifying information. BFL was receiving hundreds if not thousands of orders in Mar/Apr due to the spike in the price of BTC. Personally, if I sent that much money via a bank wire, I'd immediately follow it up with an email stating "I sent this from here" and provide whatever tracking information to speed up the process, not wait a week or more later and then ask why it hadn't shown up.
In addition, by his own statements, he
placed his order on Mar 25th, but did not
pay for his order for a few weeks. So he 'ordered', the price went up and then he 'paid' at the old price after debating for "a few weeks" on the merits of his purchase?
Personally I find these statements to be lawerish double-speak:
38. At one point, BF Labs informed Mr. Meissner that it wouldn’t be shipping the two MRG015Ts Bitcoin Miners (1500GH/s) at all, but that, instead, BF Labs unilaterally decided it would substitute six (6) 500 GH/s machines.
50. In no way, shape, or form did Mr. Meissner ever agree to BF Labs’ unreasonable 6-plus-month delay.
53. Now, more than 8 months after Mr. Meissner placed his order, and more than 7 months after his payment, BF Labs still has not transferred title and possession to the two MRG015Ts Bitcoin Miners.
Wow... 'Unilaterally decided' to substitute... rofl... Gee, doesn't EVERYONE have access to a 90 amp circuit in their house to power a single 1500GH unit? Why refer to a 6-month plus delay then change to 8 months from order and 7 months from payment? Also, why state the change to 6 500's and then revert to 2 1500's? All through this document the lawyer switches from exact dates to statements that leave you hanging. "A few weeks later" "6 months plus" "mined approximately 5,000 to 7,500 Bitcoins"
Then there's the Catch-22... since Inaba frequents these forums, everything I postulate becomes fodder for use by BFL all thanks to you questioning me. How does it feel to be directly helping BFL?