To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 20.

dragonusa9

hero member

Activity: 756

Merit: 500

Quote from: shefchenko17 on December 28, 2015, 04:07:48 PM

Quote from: bitcoinmar on December 28, 2015, 02:38:39 PM

Quote from: dragonusa9 on December 28, 2015, 02:29:46 PM

Quote from: Bitcoin_Delivery on December 28, 2015, 05:56:12 AM

I'm using Xapo from the beginning, and i'm very happy with the service...
Security is great but i don't know about support because i never had any inquiry (and i hope to don't need it in future

)
I suggest to everyone that look for a good wallet!

well, im using it from the beginning too
but i know the support because my phone number was dead
the support is fast and good, it's good IMHO Grin

Now in last few days they have some better support I have some problem they solved this very quickly but my biggest concern they have no virtual debit card I need this but they are giving only debit card which is not for my country

the support is quick? they have better support ?!? What are you guys talking about..Am I the only one waiting for more than a month for a f*cking single reply from their support? Cheesy

I just want to change or remove my phone number. What should I do to get a reply withing next 1/2 year ? Or even earlier :O if possible

i got it from here http://support.xapo.com/contact-us
i just send it, and only 1~3 hours i got the reply
the support was good and fast Grin

hope you like it too Cool

shefchenko17

sr. member

Activity: 322

Merit: 250

This mine is not mine! My mine is mine!

Quote from: bitcoinmar on December 28, 2015, 02:38:39 PM

Quote from: dragonusa9 on December 28, 2015, 02:29:46 PM

Quote from: Bitcoin_Delivery on December 28, 2015, 05:56:12 AM

I'm using Xapo from the beginning, and i'm very happy with the service...
Security is great but i don't know about support because i never had any inquiry (and i hope to don't need it in future

)
I suggest to everyone that look for a good wallet!

well, im using it from the beginning too
but i know the support because my phone number was dead
the support is fast and good, it's good IMHO Grin

Now in last few days they have some better support I have some problem they solved this very quickly but my biggest concern they have no virtual debit card I need this but they are giving only debit card which is not for my country

the support is quick? they have better support ?!? What are you guys talking about..Am I the only one waiting for more than a month for a f*cking single reply from their support? Cheesy

I just want to change or remove my phone number. What should I do to get a reply withing next 1/2 year ? Or even earlier :O if possible

bitcoinmar

hero member

Activity: 812

Merit: 500

Quote from: dragonusa9 on December 28, 2015, 02:29:46 PM

Quote from: Bitcoin_Delivery on December 28, 2015, 05:56:12 AM

I'm using Xapo from the beginning, and i'm very happy with the service...
Security is great but i don't know about support because i never had any inquiry (and i hope to don't need it in future

)
I suggest to everyone that look for a good wallet!

well, im using it from the beginning too
but i know the support because my phone number was dead
the support is fast and good, it's good IMHO Grin

Now in last few days they have some better support I have some problem they solved this very quickly but my biggest concern they have no virtual debit card I need this but they are giving only debit card which is not for my country

dragonusa9

hero member

Activity: 756

Merit: 500

Quote from: Bitcoin_Delivery on December 28, 2015, 05:56:12 AM

I'm using Xapo from the beginning, and i'm very happy with the service...
Security is great but i don't know about support because i never had any inquiry (and i hope to don't need it in future

)
I suggest to everyone that look for a good wallet!

well, im using it from the beginning too
but i know the support because my phone number was dead
the support is fast and good, it's good IMHO Grin

Bitcoin_Delivery

hero member

Activity: 952

Merit: 500

I'm using Xapo from the beginning, and i'm very happy with the service...
Security is great but i don't know about support because i never had any inquiry (and i hope to don't need it in future

)
I suggest to everyone that look for a good wallet!

ryandanielt

sr. member

Activity: 267

Merit: 250

I verified my account with them the first week they came out and had all limits removed, received my debit card and had all limits removed on it to. Had nothing but good experiences with them so far.

One of there support did recommend to me to activate google authenticator through the settings as its much easier and better then text messages.

shefchenko17

sr. member

Activity: 322

Merit: 250

This mine is not mine! My mine is mine!

Quote from: Soushima on December 27, 2015, 07:54:34 PM

Xapo wallet is amazing but it's cellphone number security check is driving me crazy. Can someone help me?? I want to change my cellphone number

well... me too but is there in the world from their support that is gonna answer us? I don't think so Cheesy

Soushima

newbie

Activity: 1

Merit: 0

Xapo wallet is amazing but it's cellphone number security check is driving me crazy. Can someone help me?? I want to change my cellphone number

shefchenko17

sr. member

Activity: 322

Merit: 250

This mine is not mine! My mine is mine!

yeah yeah bank level..but their support is .. on snail level

FaucetRank.com

hero member

Activity: 868

Merit: 500

Good wallet xapo have bank level security . I recommend everyone to use this wallet.

shefchenko17

sr. member

Activity: 322

Merit: 250

This mine is not mine! My mine is mine!

Thanks. Ok then...I want to change or remove a phone number or account because I accidentally have created 2 wallets :1 with my @abv.bg address and 1 with my @gmail.com , but made a mistake and linked my phone number with the one that I'm not using. So I want to remove my number from my gmail account in xapo, or to remove the whole xapo wallet.

onlinedragon

hero member

Activity: 1036

Merit: 501

Quote from: shefchenko17 on December 26, 2015, 06:16:23 PM

Quote from: felicita on December 26, 2015, 07:34:20 AM

sorry but support is hard to contact i sended now 3 mail for a aphone number change no answares after 1 month ?

please i can vertify every thinks like passport or what ever you whant.
neeed my account back.

kind regrads

yeah same here. support answers in 4-5weeks which IMO is too much considering it is one of the best wallets. Do they need more people for their support team or what ?

XAPO support is also active in this topic try to send them here a message. Maybe they can fix it but faster for you.

shefchenko17

sr. member

Activity: 322

Merit: 250

This mine is not mine! My mine is mine!

Quote from: felicita on December 26, 2015, 07:34:20 AM

sorry but support is hard to contact i sended now 3 mail for a aphone number change no answares after 1 month ?

please i can vertify every thinks like passport or what ever you whant.
neeed my account back.

kind regrads

yeah same here. support answers in 4-5weeks which IMO is too much considering it is one of the best wallets. Do they need more people for their support team or what ?

felicita

legendary

Activity: 1582

Merit: 1031

sorry but support is hard to contact i sended now 3 mail for a aphone number change no answares after 1 month ?

please i can vertify every thinks like passport or what ever you whant.
neeed my account back.

kind regrads

Arcteryx

hero member

Activity: 728

Merit: 500

EtherSphere - Social Games

As far as I know xapo doesn't have any transaction fees for what I have used it for when sending bitcoin from my wallet or receiving. Haven't used the card yet but of course debit cards have fees to use them. They always do per transaction.

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: roadbits on December 25, 2015, 08:58:57 PM

Just want to check on there fee. I know they will charge some fee for cash withdrawal and that part is OK but if we buy something online or we use card directly buying something in shops like other credit cards. Do they still charge some fee for these purchases also? In otherwords do they charge some fee for all kind of transactions?

So for I didn't use any of these cards so appreciate you're feedback. Thanks

If you use your card for purchases in your card spending currency, no fees are charged. If the purchase is made in a currency that's different from your card's spending currency, a 3% Foreign Exchange fee is applied.

roadbits

legendary

Activity: 1092

Merit: 1000

Quote from: bitart on December 25, 2015, 06:07:21 PM

Quote from: onlinedragon on December 24, 2015, 09:24:18 PM

Today I ordered the XAPO debitcard because of the 50% Christmas deal. Hope it will be a good experience.

I'm using it for months and it's OK for me. As long as you have enough bitcoins in your wallet you shouldn't face any problems

If you want to pay at merchants' POS you shouldn't say anything about bitcoin or similar, they will think that that's a normal fiat debit card in black color and you won't have any problem with it.

Just want to check on there fee. I know they will charge some fee for cash withdrawal and that part is OK but if we buy something online or we use card directly buying something in shops like other credit cards. Do they still charge some fee for these purchases also? In otherwords do they charge some fee for all kind of transactions?

So for I didn't use any of these cards so appreciate you're feedback. Thanks

onlinedragon

hero member

Activity: 1036

Merit: 501

Quote from: bitart on December 25, 2015, 06:07:21 PM

Quote from: onlinedragon on December 24, 2015, 09:24:18 PM

Today I ordered the XAPO debitcard because of the 50% Christmas deal. Hope it will be a good experience.

I'm using it for months and it's OK for me. As long as you have enough bitcoins in your wallet you shouldn't face any problems

If you want to pay at merchants' POS you shouldn't say anything about bitcoin or similar, they will think that that's a normal fiat debit card in black color and you won't have any problem with it.

ok nice love to have a black card in mine pocket. I wonder how it looks like the black card.

bitart

hero member

Activity: 1442

Merit: 629

Vires in Numeris

Quote from: onlinedragon on December 24, 2015, 09:24:18 PM

Today I ordered the XAPO debitcard because of the 50% Christmas deal. Hope it will be a good experience.

I'm using it for months and it's OK for me. As long as you have enough bitcoins in your wallet you shouldn't face any problems

If you want to pay at merchants' POS you shouldn't say anything about bitcoin or similar, they will think that that's a normal fiat debit card in black color and you won't have any problem with it.

onlinedragon

hero member

Activity: 1036

Merit: 501

Today I ordered the XAPO debitcard because of the 50% Christmas deal. Hope it will be a good experience.

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 20. (Read 64339 times)