To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 38.

DARKANGEL6415

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Activity: 672

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Quote from: coinmaster222 on April 28, 2015, 10:45:03 PM

I have two accounts within the same account if that makes sense,and a debit card for each one.There for emergency only so the fees are not that much of a problem.There just handy to have as a back up.I would recommend Xapo to anyone but you have to give your personal details and US citizens cant get a debit card

yeah trust me i know to well about not being able to get the card, it is not that US citizens cant get the card. I say this cause i personally know 2 friends who live in Canada and 1 who lives in england and they are all born in the USA american citizens. It is just people who have a USA address cant have a card shipped to them Cry

Bitcoin Explorer

hero member

Activity: 854

Merit: 500

I had a brief discussion with support for migrating my faucets to using xapo, but didn't receive replies after a while. Its been a long time since this had happened though

zx81

newbie

Activity: 50

Merit: 0

Quote from: zx81 on April 28, 2015, 02:46:21 AM

Quote from: zx81 on April 26, 2015, 02:55:30 PM

Quote from: rodrigobitcoin on April 13, 2015, 12:31:41 PM

Deathwing i have write to the support, for the same more times later, but not reply.

Send my ID for use a wallet online not is possible, i can understand for request a credit card, but no for send BTC to another account

Quote from: Deathwing on April 13, 2015, 03:45:06 AM

I have registered Xapo a few months ago. I wanted to use after seeing the "vault" but apparently you need an ID verification to "SEND" any amount of bitcoins you have in the wallet, i did send some of my info but it got declined. (wut) I wrote a message to Support, no replies since then.

Please look into this.

-DW

I am astounded that I can't withdraw my own coins. The two options given were supply confidential info or request an account closure. I'm opting for an account closure. I too have emailed support -- and hoping for a prompt response.

It's been over a day now, Xapo has posted here, but still no word from support. Still hoping for a quick response though.

How many days has it been now? Not sure. support doesn't seem to be prompt.

wannesd

full member

Activity: 140

Merit: 100

Quote from: coinmaster222 on April 28, 2015, 10:45:03 PM

I have two accounts within the same account if that makes sense,and a debit card for each one.There for emergency only so the fees are not that much of a problem.There just handy to have as a back up.I would recommend Xapo to anyone but you have to give your personal details and US citizens cant get a debit card

How did you do that? Are those accounts linked together (shared balance)?

coinmaster222

hero member

Activity: 756

Merit: 500

I have two accounts within the same account if that makes sense,and a debit card for each one.There for emergency only so the fees are not that much of a problem.There just handy to have as a back up.I would recommend Xapo to anyone but you have to give your personal details and US citizens cant get a debit card

DARKANGEL6415

hero member

Activity: 672

Merit: 500

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Quote from: Xapo on April 27, 2015, 03:33:51 PM

Quote from: Skyripper on April 27, 2015, 11:50:54 AM

Quote from: Xapo on April 27, 2015, 10:59:34 AM

Quote from: retes1234 on April 25, 2015, 12:02:18 AM

How much is the fee for atm withdrawals?

Here is the list of fees associated with the card: http://support.xapo.com/what-fees-are-associated-with-the-xapo-debit-card
Cash withdraw fees from Xapo varies with the type of card you have and where you are using. It's as low as €2.50 and as high as £3.50.

How Xapo makes a profit, if all fees are charged by the card issuer/ATM operator/VISA?

The debit card program is only one of many services Xapo provides the bitcoin community. Some currently generate income, some do not, but may at some point in the future. This is neither uncommon for start-ups and well established technology companies like Google.

what other ventures is Xapo a part of that generate income or others that do not make income right now but may in the future? I am just kinda curious i have thought for some time Xapo owns faucets

DARKANGEL6415

hero member

Activity: 672

Merit: 500

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Quote from: coinmaster222 on April 26, 2015, 01:00:32 AM

With a hot wallet and your own deep storage vault plus debit card must make Xapo the best storage solutions out there.Someone told me they are going to store the private keys in a spacecraft in low orbit.Seems a touch Startrek to me

lol WOW IF this is true about storing keys in low earth orbit would be so awesome, while if possble would be cool would pose risk, space craft blows up during launch, space craft burns up in re entry, space craft end up elsewhere ......... just saying

zx81

newbie

Activity: 50

Merit: 0

Quote from: zx81 on April 26, 2015, 02:55:30 PM

Quote from: rodrigobitcoin on April 13, 2015, 12:31:41 PM

Deathwing i have write to the support, for the same more times later, but not reply.

Send my ID for use a wallet online not is possible, i can understand for request a credit card, but no for send BTC to another account

Quote from: Deathwing on April 13, 2015, 03:45:06 AM

I have registered Xapo a few months ago. I wanted to use after seeing the "vault" but apparently you need an ID verification to "SEND" any amount of bitcoins you have in the wallet, i did send some of my info but it got declined. (wut) I wrote a message to Support, no replies since then.

Please look into this.

-DW

I am astounded that I can't withdraw my own coins. The two options given were supply confidential info or request an account closure. I'm opting for an account closure. I too have emailed support -- and hoping for a prompt response.

It's been over a day now, Xapo has posted here, but still no word from support. Still hoping for a quick response though.

moonbind

member

Activity: 229

Merit: 10

Quote from: Xapo on April 27, 2015, 03:36:12 PM

Quote from: moonbind on April 27, 2015, 11:44:20 AM

when i applied for xapo-card, i made a choice in USD - can i redo it for EUR?

You'd have to formally cancel the card, and then reorder.

please, some detail - does it have a cancel button?
would you, please, gimme a clue where do i cancel that?

Xapo

member

Activity: 80

Merit: 10

Quote from: moonbind on April 27, 2015, 11:44:20 AM

when i applied for xapo-card, i made a choice in USD - can i redo it for EUR?

You'd have to formally cancel the card, and then reorder.

Xapo

member

Activity: 80

Merit: 10

Quote from: Skyripper on April 27, 2015, 11:50:54 AM

Quote from: Xapo on April 27, 2015, 10:59:34 AM

Quote from: retes1234 on April 25, 2015, 12:02:18 AM

How much is the fee for atm withdrawals?

Here is the list of fees associated with the card: http://support.xapo.com/what-fees-are-associated-with-the-xapo-debit-card
Cash withdraw fees from Xapo varies with the type of card you have and where you are using. It's as low as €2.50 and as high as £3.50.

How Xapo makes a profit, if all fees are charged by the card issuer/ATM operator/VISA?

The debit card program is only one of many services Xapo provides the bitcoin community. Some currently generate income, some do not, but may at some point in the future. This is neither uncommon for start-ups and well established technology companies like Google.

Skyripper

jr. member

Activity: 51

Merit: 1

Quote from: Xapo on April 27, 2015, 10:59:34 AM

Quote from: retes1234 on April 25, 2015, 12:02:18 AM

How much is the fee for atm withdrawals?

Here is the list of fees associated with the card: http://support.xapo.com/what-fees-are-associated-with-the-xapo-debit-card
Cash withdraw fees from Xapo varies with the type of card you have and where you are using. It's as low as €2.50 and as high as £3.50.

How Xapo makes a profit, if all fees are charged by the card issuer/ATM operator/VISA?

moonbind

member

Activity: 229

Merit: 10

when i applied for xapo-card, i made a choice in USD - can i redo it for EUR?

Xapo

member

Activity: 80

Merit: 10

Quote from: retes1234 on April 25, 2015, 12:02:18 AM

How much is the fee for atm withdrawals?

Here is the list of fees associated with the card: http://support.xapo.com/what-fees-are-associated-with-the-xapo-debit-card
Cash withdraw fees from Xapo varies with the type of card you have and where you are using. It's as low as €2.50 and as high as £3.50. Note the monthly card fee IS NOT CHARGED to our customers. We pay that cost. The card has no monthly fees or maintenance charges.

zx81

newbie

Activity: 50

Merit: 0

Quote from: rodrigobitcoin on April 13, 2015, 12:31:41 PM

Deathwing i have write to the support, for the same more times later, but not reply.

Send my ID for use a wallet online not is possible, i can understand for request a credit card, but no for send BTC to another account

Quote from: Deathwing on April 13, 2015, 03:45:06 AM

I have registered Xapo a few months ago. I wanted to use after seeing the "vault" but apparently you need an ID verification to "SEND" any amount of bitcoins you have in the wallet, i did send some of my info but it got declined. (wut) I wrote a message to Support, no replies since then.

Please look into this.

-DW

I am astounded that I can't withdraw my own coins. The two options given were supply confidential info or request an account closure. I'm opting for an account closure. I too have emailed support -- and hoping for a prompt response.

coinmaster222

hero member

Activity: 756

Merit: 500

With a hot wallet and your own deep storage vault plus debit card must make Xapo the best storage solutions out there.Someone told me they are going to store the private keys in a spacecraft in low orbit.Seems a touch Startrek to me

coinmaster222

hero member

Activity: 756

Merit: 500

Never tried it but yes I believe it can be used at any atm worldwide

DARKANGEL6415

hero member

Activity: 672

Merit: 500

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Quote from: retes1234 on April 25, 2015, 12:02:18 AM

How much is the fee for atm withdrawals?

i did not think there was atm withdrawl option offered with this card i thought it was only for point of sale purchases at retailers and online. If it does have a atm withdrawl function would be cool

retes1234

full member

Activity: 196

Merit: 100

https://dadice.com the #1 dice site

How much is the fee for atm withdrawals?

Mitchell

copper member

Activity: 3948

Merit: 2201

Verified awesomeness ✔

Quote from: coinmaster222 on April 22, 2015, 07:58:43 PM

right i have a card can I directly draw on the btc in my xapo wallet

Yes. You put BTC on your card and it will be used as soon as you make a purchase.

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 38. (Read 64417 times)