To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 41.

Xapo

member

Activity: 80

Merit: 10

Quote from: Xapo on March 19, 2015, 09:45:23 AM

Quote from: Darkus07 on March 19, 2015, 12:50:59 AM

I keep getting an error when I try to collect from faucets that send my satoshis to Xapo "Xapo error: Failure Unable to process your request".

Any idea what is wrong? I would get that error message like 70% of the time.

Faucets I used:
http://bitcoinker.com/
http://faucet.bitcoinzebra.com/
http://moonbit.co.in/

Will keep you posted. We're investigating with the faucets and will post the answer here later today.

Ok, it's fixed!

Xapo

member

Activity: 80

Merit: 10

Quote from: Darkus07 on March 19, 2015, 12:50:59 AM

I keep getting an error when I try to collect from faucets that send my satoshis to Xapo "Xapo error: Failure Unable to process your request".

Any idea what is wrong? I would get that error message like 70% of the time.

Faucets I used:
http://bitcoinker.com/
http://faucet.bitcoinzebra.com/
http://moonbit.co.in/

Will keep you posted. We're investigating with the faucets and will post the answer here later today.

Darkus07

newbie

Activity: 1

Merit: 0

I keep getting an error when I try to collect from faucets that send my satoshis to Xapo "Xapo error: Failure Unable to process your request".

Any idea what is wrong? I would get that error message like 70% of the time.

Faucets I used:
http://bitcoinker.com/
http://faucet.bitcoinzebra.com/
http://moonbit.co.in/

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: Lasergun on March 17, 2015, 09:12:52 AM

Quote from: http://support.xapo.com/what-currencies-are-supported-by-the-xapo-debit-card

However, purchases made in a different currency will be subject to an additional 3% Foreign Exchange fee.

Where can I find current MyCardCurrency/LocalCurrency exchange rate?

I think I found the answer, this will be standard VISA exchange rate, for Europe: http://www.visaeurope.com/making-payments/exchange-rates.

Xapo

member

Activity: 80

Merit: 10

Quote from: Lasergun on March 17, 2015, 09:12:52 AM

Quote from: http://support.xapo.com/what-currencies-are-supported-by-the-xapo-debit-card

However, purchases made in a different currency will be subject to an additional 3% Foreign Exchange fee.

Where can I find current MyCardCurrency/LocalCurrency exchange rate?

You mean your MyChoice card? The Xapo debit card? Read our FAQ on market rates. We use multiple exchanges, and average the rate in a effort to provide the most reasonable rate possible. http://support.xapo.com/what-does-market-rates-mean-there-are-lots-of-different-markets-for-bitcoins

Lasergun

legendary

Activity: 1155

Merit: 1174

https://keybase.io/lasergun

Quote from: http://support.xapo.com/what-currencies-are-supported-by-the-xapo-debit-card

However, purchases made in a different currency will be subject to an additional 3% Foreign Exchange fee.

Where can I find current MyCardCurrency/LocalCurrency exchange rate?

Nerazzura

sr. member

Activity: 378

Merit: 250

Quote from: knight22 on March 03, 2015, 05:45:40 PM

Is there someone living on the other side of [email protected]?? I sent two emails since last Thursday and still got NO reply. This is unacceptable.

And I think xapo more advanced because many faucet in cooperation with xapo for payment. Supposedly they had lbh many staff who are always ready to serve. Or only 1 admin only To Work. Unreasonable, it needs to be fixed. If it took my staff willing Cheesy

superbitcoinfaucet

newbie

Activity: 3

Merit: 0

That helped, thank you for your quick reply!

Xapo

member

Activity: 80

Merit: 10

Quote from: superbitcoinfaucet on March 13, 2015, 09:52:12 AM

Getting "Wallet currently unavailable for transactions" again. Please fix!

Start by trying logging-out then logging back in. It's usually just a brief server issue.

superbitcoinfaucet

newbie

Activity: 3

Merit: 0

Getting "Wallet currently unavailable for transactions" again. Please fix!

xyzabc

full member

Activity: 210

Merit: 100

★Spacey The Bird★ Android Game , Bitco

Ok, What happened is I tried logging into my xapo account from my mobile , my friend's mobile about 3 or 4 times. Because of shitty internet connection I think, it failed all the time. But then when I tried logging in with my laptop it now just says USER BLOCKED. ? What to do?

Xapo

member

Activity: 80

Merit: 10

Quote from: mark613 on March 08, 2015, 11:43:04 PM

XAPO - "Wallet currently unavailable for transactions."

Problems with the wallets tonight? This has been ongoing for a few hours now.

Hey guys, In the latest deployment to the Xapo web app, Xapo now asks for your Vault password (henceforth, simply password) for various actions where only your PIN was previously asked. If you were being asked for your password, and entered it wrong too many times, an error (which I understand is not clear in the text) will occur. Please go to your security settings and change your password, and let me know if it persists.

mark613

member

Activity: 86

Merit: 10

Quote from: shulio on March 09, 2015, 09:05:04 AM

Quote from: mark613 on March 09, 2015, 07:59:28 AM

Quote from: soohoo on March 09, 2015, 01:10:46 AM

Quote from: mark613 on March 08, 2015, 11:43:04 PM

XAPO - "Wallet currently unavailable for transactions."

Problems with the wallets tonight? This has been ongoing for a few hours now.

Same here and i believe XAPO is going to fix it
Just be patient

10+ hours now

it is best to spread out your coins just incase things like this happened, and also it will be a better options to use bitcoin qt, safer for your coins and also you dont need to wait to confirm for your withdrawal

It's just a side wallet for me so not much in it. ~~You would think Xapo would at least acknowledge there is a problem shrug...~~ Looks like I found a bug. Will submit it to support.

shulio

legendary

Activity: 1540

Merit: 1016

Quote from: mark613 on March 09, 2015, 07:59:28 AM

Quote from: soohoo on March 09, 2015, 01:10:46 AM

Quote from: mark613 on March 08, 2015, 11:43:04 PM

XAPO - "Wallet currently unavailable for transactions."

Problems with the wallets tonight? This has been ongoing for a few hours now.

Same here and i believe XAPO is going to fix it
Just be patient

10+ hours now

it is best to spread out your coins just incase things like this happened, and also it will be a better options to use bitcoin qt, safer for your coins and also you dont need to wait to confirm for your withdrawal

mark613

member

Activity: 86

Merit: 10

Quote from: soohoo on March 09, 2015, 01:10:46 AM

Quote from: mark613 on March 08, 2015, 11:43:04 PM

XAPO - "Wallet currently unavailable for transactions."

Problems with the wallets tonight? This has been ongoing for a few hours now.

Same here and i believe XAPO is going to fix it
Just be patient

12+ hours now

soohoo

newbie

Activity: 14

Merit: 0

Quote from: mark613 on March 08, 2015, 11:43:04 PM

XAPO - "Wallet currently unavailable for transactions."

Problems with the wallets tonight? This has been ongoing for a few hours now.

Same here and i believe XAPO is going to fix it
Just be patient

mark613

member

Activity: 86

Merit: 10

XAPO - "Wallet currently unavailable for transactions."

Problems with the wallets tonight? This has been ongoing for a few hours now.

Xapo

member

Activity: 80

Merit: 10

Quote from: knight22 on March 03, 2015, 05:45:40 PM

Is there someone living on the other side of [email protected]?? I sent two emails since last Thursday and still got NO reply. This is unacceptable.

My apologies, on behalf of Xapo. Will PM you to get your account information and see what I can help you with.

knight22

legendary

Activity: 1372

Merit: 1000

--------------->¿?

Is there someone living on the other side of [email protected]?? I sent two emails since last Thursday and still got NO reply. This is unacceptable.

iqbal14st

sr. member

Activity: 504

Merit: 250

Quote from: Xapo on January 08, 2015, 09:44:29 AM

Quote from: knight22 on January 06, 2015, 07:55:14 PM

I received the debit card 2 weeks ago and it works pretty well. The only thing is the phone number written on the card to activate it was not working. That number was for British residents only and not for foreigners (I'm from Canada) so I had to figure it out with my phone provider. Other than that I am pretty satisfied.

Do you plan to offer a CAD card in the near future so I don't have to pay the 3% conversion fee?

Hey knight,

We're very glad to hear you're happy with the card! Since the card you ordered is a UK card that you're simply using in Canada, MyChoice (the card provider) would expect those customers would be in the UK, with a UK phone number. Of course, things are a little different with Xapo as we expect people who live outside US/UK/Eurozone (the three currencies we offer the card in) to use our cards, but glad to hear you sorted it out. As far as producing cards denominated in other currencies, firstly, we're limited by what MyChoice has to offer, and CAD is not one of them. The card is in its early stages, and our priority is to get it to USA residents, and a full scale launch with the three currencies offered to us by MyChoice. Of course, we'd someday like to see a Xapo Debit Card denominated in every countries currency, but it will be down the road.

I want to change my phone number registered on my XAPO account ..
but I can not login because No. What I have been missing .. if you can help me ..

#please

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 41. (Read 64339 times)