I'm also confused why the people running freebitco.in haven't posted here to explain what's going on.
It's quite impossible.
We've been running faucets ourselves, 20 actually, for over 6-7 years now, and if one technical thing goes wrong the amount of tickets/inquiries you would be getting is enormous ... they can't respond to all inquiries.
Their best bet is to resolve the technical issues and post an announcement. Secondly, they should definitely change the way they operate, but so far they don't really seem to care.
Not even referring to the previous incidents reported about stolen/hacked accounts, take all the info posted here with a grain of salt (if you wish) and decide what to do next.
There should be a simple equation here:
No trust = No business