No one should be recommending a wire transfer unless you are asking for a very large withdrawal.
We offer deposits and withdrawals using Bitcoin. There are no restrictions.
A friend of a friend, not my account as I haven't used your service. I would like you to provide more detail regarding this case based on what you said. I would like to use your service in the future only if BTC deposits and withdrawals of any size are accepted without restriction.
BTC is a vital step to cutting down fees associated with moving money. If some companies take advantage of these lower fees without passing them on to the customer, the use of BTC becomes less significant and I'm eager to see more volume in btc than creditcards,paypal, and wiretransfers.
I don't know the dollar amount of the request in btc. However you stated "large withdrawal". Can you tell us the exact amount of what is considered large?
And explain why there are 1% withdrawal fee? Is there a cap on the withdrawal fee ( max value). Thank you
fuzzbuzz, there are no restrictions as stated. However, if you are withdrawing, say, $100,000 we may first ask if you would prefer to receive a wire transfer instead. The reason for this is that we would need to send an international wire to the Bitcoin exchange and purchase the Bitcoin before sending it over. We don't hold Bitcoin, we always purchase it at the market price. We are able to purchase your Bitcoin very quickly if you are withdrawing a smaller amount, say $25,000 or less. But when the figure gets higher, it would be faster for you to receive your withdrawal via wire. However, if you still want Bitcoin, we will honor the request but you will just have to wait until our bank transfer makes it through to the exchange. I don't have an exact number for you as to what "large" means because it is all dependent on how much money is sitting in our e-payment wallets at any particular time. Please use the figure of $25,000 to be the cutoff for "large."
There are absolutely no fees whatsoever on any Bitcoin deposits nor withdrawals. It is all 100% free the way it should be. We are charged a very small fee when buying and selling Bitcoin but we do not pass these onto clients.
There is a 1% fee on Skrill, PayPal and credit card withdrawals as that is what those payment processors charge and there is no cap on this fee.
Regarding your friend of a friend. Please tell him/her to contact me directly and provide them with my email address. I will not be further discussing this client's account on this forum as he/she is not present here. I do not know what account to which you are referring nor do I understand the specifics of that situation. Please have that person contact me personally (provide my email address under my username on the left) and I will take care of it.