TrustDice.win:💰Bitcoin Casino + Free Spins + Bitcoin blog - page 13.

Mr. Magkaisa

sr. member

Activity: 714

Merit: 277

Quote from: alol1986 on March 23, 2023, 05:17:22 AM

Casino Guru reviewed MY SITUATION and decided that TrustDice do not have reason to take my winnings. Casino guru asked for casino to make video vefirication. So we can again see that casino already lied here on forum that casino side approved theirs fake reason to do not pay winnings.

Quote

Hello everyone,

Just want to give you an update regarding this accusation by "alol1986"

We have proposed to verify through the official verification service provided by Latvian government "Latvijas Notars". He agreed to do it. But we unfortunately found he is openly lying about how the service works.

It's been clearly stated by the official guide that the appointments are online. Please see the screenshots below.

This is something that everyone can confirm this from the official source: https://www.latvijasnotars.lv/pages/conditions-to-receive-notarial-services-online

Yet, he falsely claims "I have to go to Riga, I now live in Estonia." This is a blatant lie, because the appointments are online. He can perfectly complete the process remotely according to the official guide, and he is claiming he can't.

(We didn't screenshot his username on CasinoGuru because if so it will include his email address. We still treat user privacy very seriously, even for malicious users.)

We are trying our best to get this verified through an official source so the public can perfectly understand what happened.

Thank you all! And we will keep you posted.

TrustDice Team

- This is the answer of the gambling casino you accuse here in this forum, you both say that the casino is a liar and they say that you are a liar.

Now if I analyze what you are saying, it seems that the Trustdice management is telling the truth more than you, because they are giving an update on the issue they have with you here in the forum ann their thread section here, at this point that is pretty okay for me because they become transparent if they are doing any investigation on your complaint.

This is just based on my opinion and my opinion and I have no side in this matter.

Coinbox1

copper member

Activity: 508

Merit: 90

TrustDice Official Rep

Hello everyone,

Just want to give you an update regarding this accusation by "alol1986"

We have proposed to verify through the official verification service provided by Latvian government "Latvijas Notars". He agreed to do it. But we unfortunately found he is openly lying about how the service works.

It's been clearly stated by the official guide that the appointments are online. Please see the screenshots below.

This is something that everyone can confirm this from the official source: https://www.latvijasnotars.lv/pages/conditions-to-receive-notarial-services-online

Yet, he falsely claims "I have to go to Riga, I now live in Estonia." This is a blatant lie, because the appointments are online. He can perfectly complete the process remotely according to the official guide, and he is claiming he can't.

(We didn't screenshot his username on CasinoGuru because if so it will include his email address. We still treat user privacy very seriously, even for malicious users.)

We are trying our best to get this verified through an official source so the public can perfectly understand what happened.

Thank you all! And we will keep you posted.

TrustDice Team

alol1986

newbie

Activity: 56

Merit: 0

Now casino ignored video verification possibility, and try to find some ways to confuse situation.

alol1986

newbie

Activity: 56

Merit: 0

Casino Guru reviewed MY SITUATION and decided that TrustDice do not have reason to take my winnings. Casino guru asked for casino to make video vefirication. So we can again see that casino already lied here on forum that casino side approved theirs fake reason to do not pay winnings.

Wiwo

hero member

Activity: 1022

Merit: 667

Leading Crypto Sports Betting & Casino Platform

Quote from: Fivestar4everMVP on March 22, 2023, 03:26:46 PM

Trustdice have been one this forum for sometime now, and they are among the most trusted casino on this forum, if you think you have a genuine case against this casino, then make it official by creating scam accusation against them and also provide all the necessary proofs to back your claim, else, nobody is gonna believe you.

Well I don't think the user have much to worry about since trustdice has an active representative in this forum, and the only problem will be if ops have committed any crime in the casino to warrant his account being blocked.

-But if the player has not done anything wrong and the issues is on the trusdice team then am sure he will get a positive response from his comment here in trusdice ANN thread.

Fivestar4everMVP

legendary

Activity: 2226

Merit: 1049

Leading Crypto Sports Betting & Casino Platform

Quote from: alol1986 on March 22, 2023, 03:02:54 PM

Quote from: Helena Yu on March 21, 2023, 05:26:01 AM

Quote from: alol1986 on March 20, 2023, 02:08:45 PM

TrustDice casinos are scammers who use a scheme to deceive players. They request KYC, after which they say that the documents are redacted and fake. They determine it from one photo. This is not even a doubt, this is a fact that they clearly see. Of course, to collect yours (in my case, my money). You write that I am blaming someone without evidence, so this is the fact that the account is blocked. And what do I have to prove that I have a genuine document? casinos completely ignore this fact from the very beginning, no one asked me for dor photos or anything. I don't expect to get my money back from these scammers. If they come up with fake reasons, close the account and simply ignore the players, it is clear that they will not pay until the last. I want to tell as many people as possible about this.

The fact is the third party e.g. askgambler is agree with Trustdice, third party mediate like askgambler or casinoguru will not scam because it will hurt their old reputation. What you're seeking in this forum then? it's always ended words vs words and it's not something new where the gambler didn't being honest if he was the one who fault.

If you're really sure you're correct and not satisfy with their judgement, you have a way to sue the casino.

i already asked, where askgambers sayd that i provided fake document? NO ANSWER. Not i can ask same about casino guru who still review situation in my complaint.
You guys lie too much.

Have you created a scam accusation and provided your evidences to back your claim?
If you haven't, then do so now, and maybe trustdice admin on this forum will look into your case and see it can be resolved

Trustdice have been one this forum for sometime now, and they are among the most trusted casino on this forum, if you think you have a genuine case against this casino, then make it official by creating scam accusation against them and also provide all the necessary proofs to back your claim, else, nobody is gonna believe you.

alol1986

newbie

Activity: 56

Merit: 0

Quote from: Helena Yu on March 21, 2023, 05:26:01 AM

Quote from: alol1986 on March 20, 2023, 02:08:45 PM

TrustDice casinos are scammers who use a scheme to deceive players. They request KYC, after which they say that the documents are redacted and fake. They determine it from one photo. This is not even a doubt, this is a fact that they clearly see. Of course, to collect yours (in my case, my money). You write that I am blaming someone without evidence, so this is the fact that the account is blocked. And what do I have to prove that I have a genuine document? casinos completely ignore this fact from the very beginning, no one asked me for dor photos or anything. I don't expect to get my money back from these scammers. If they come up with fake reasons, close the account and simply ignore the players, it is clear that they will not pay until the last. I want to tell as many people as possible about this.

The fact is the third party e.g. askgambler is agree with Trustdice, third party mediate like askgambler or casinoguru will not scam because it will hurt their old reputation. What you're seeking in this forum then? it's always ended words vs words and it's not something new where the gambler didn't being honest if he was the one who fault.

If you're really sure you're correct and not satisfy with their judgement, you have a way to sue the casino.

i already asked, where askgambers sayd that i provided fake document? NO ANSWER. Not i can ask same about casino guru who still review situation in my complaint.
You guys lie too much.

alol1986

newbie

Activity: 56

Merit: 0

Quote from: Helena Yu on March 21, 2023, 05:26:01 AM

Quote from: alol1986 on March 20, 2023, 02:08:45 PM

TrustDice casinos are scammers who use a scheme to deceive players. They request KYC, after which they say that the documents are redacted and fake. They determine it from one photo. This is not even a doubt, this is a fact that they clearly see. Of course, to collect yours (in my case, my money). You write that I am blaming someone without evidence, so this is the fact that the account is blocked. And what do I have to prove that I have a genuine document? casinos completely ignore this fact from the very beginning, no one asked me for dor photos or anything. I don't expect to get my money back from these scammers. If they come up with fake reasons, close the account and simply ignore the players, it is clear that they will not pay until the last. I want to tell as many people as possible about this.

The fact is the third party e.g. askgambler is agree with Trustdice, third party mediate like askgambler or casinoguru will not scam because it will hurt their old reputation. What you're seeking in this forum then? it's always ended words vs words and it's not something new where the gambler didn't being honest if he was the one who fault.

If you're really sure you're correct and not satisfy with their judgement, you have a way to sue the casino.

again you said somthing about askgamblers. and again i answer, i do not have any complaint on askgambers site. You are total fake scam

Helena Yu

hero member

Activity: 490

Merit: 484

Quote from: alol1986 on March 20, 2023, 02:08:45 PM

TrustDice casinos are scammers who use a scheme to deceive players. They request KYC, after which they say that the documents are redacted and fake. They determine it from one photo. This is not even a doubt, this is a fact that they clearly see. Of course, to collect yours (in my case, my money). You write that I am blaming someone without evidence, so this is the fact that the account is blocked. And what do I have to prove that I have a genuine document? casinos completely ignore this fact from the very beginning, no one asked me for dor photos or anything. I don't expect to get my money back from these scammers. If they come up with fake reasons, close the account and simply ignore the players, it is clear that they will not pay until the last. I want to tell as many people as possible about this.

The fact is the third party e.g. askgambler is agree with Trustdice, third party mediate like askgambler or casinoguru will not scam because it will hurt their old reputation. What you're seeking in this forum then? it's always ended words vs words and it's not something new where the gambler didn't being honest if he was the one who fault.

If you're really sure you're correct and not satisfy with their judgement, you have a way to sue the casino.

alol1986

newbie

Activity: 56

Merit: 0

TrustDice casinos are scammers who use a scheme to deceive players. They request KYC, after which they say that the documents are redacted and fake. They determine it from one photo. This is not even a doubt, this is a fact that they clearly see. Of course, to collect yours (in my case, my money). You write that I am blaming someone without evidence, so this is the fact that the account is blocked. And what do I have to prove that I have a genuine document? casinos completely ignore this fact from the very beginning, no one asked me for dor photos or anything. I don't expect to get my money back from these scammers. If they come up with fake reasons, close the account and simply ignore the players, it is clear that they will not pay until the last. I want to tell as many people as possible about this.

alol1986

newbie

Activity: 56

Merit: 0

You need to understand, that i do not have any complant on askgamblers site and askgablers can not said nothing about my documents, like i asked to TrustDice Scam casino, where is screenshot.. No any answer. that only write that i provide edited documents and nothing more.

klidex

hero member

Activity: 1372

Merit: 504

Leading Crypto Sports Betting & Casino Platform

Quote from: erep on March 17, 2023, 12:02:03 PM

The casino team did not immediately respond to every accusation because anyone could judge the accusations to be invalid and only sought the attention of other gamblers to get support, in fact no other gamblers experienced the same case and finally the case was resolved from the response from other gamblers who understood technically and analyze from the requirements and casinos of each casino. So anyone who makes a fake case to bring down the reputation of the casino must be held responsible for the reputation of their account and it is better to add an ignore vote from each post.

Agree with what you say that ignoring is the right way to not respond to accusations without any evidence.
Looks like the issue with Trustdice has been resolved assisted by Askgambler to look into the issue and it is surprising that the person complaining was detected using edited data which means it is fake data.
Of course that will result in a ban for the gambler because he has violated the rules set by Trustdice.
But it seems that the complainant still does not accept the results of the decision that has been resolved.

alol1986

newbie

Activity: 56

Merit: 0

Now when i sent photo and video of my docuemnts to Casino GUru. And Trust Dice Scam understand that fake reason are not good. They said, that if i provide non edited photo of my document, i alreasy sent edited photo to them. So to understand, i have my passport and like said casino i made some "edit" when i sent photo of my document to them. So again, need to understand, Casino said that photo are edited, but what a reason to edit photo of real document? It is absurd. Casino are total scam

I provided same document for casino guru and for TrustDice casino. But casino want to see fact which they created. I have real document and do not have any reason to edit any photo. TrustDice should be recognized as scammers who are trying to blame the player for gaining benefits and not paying winnings.

alol1986

newbie

Activity: 56

Merit: 0

Now when i sent photo and video of my docuemnts to Casino GUru. And Trust Dice Scam understand that fake reason are not good. They said, that if i provide non edited photo of my document, i alreasy sent edited photo to them. So to understand, i have my passport and like said casino i made some "edit" when i sent photo of my document to them. So again, need to understand, Casino said that photo are edited, but what a reason to edit photo of real document? It is absurd. Casino are total scam

erep

hero member

Activity: 2254

Merit: 585

Quote from: tusandii on March 17, 2023, 11:32:31 AM

That's why there are some casinos that don't want to solve problems through their support team because sometimes there are problems that are actually made by customers but customers don't want to admit their mistakes and instead throw all accusations of wrongdoing at the casino so that it seems as if the customers are the victims.
Cases like this happen very often in the gambling industry and they usually make lots of false accusations just to make a profit.
Maybe Trustdice is also experiencing the same thing so they prefer to use third parties to be able to approach their customers who are experiencing problems and it seems that Trustdice also has other reasons that we don't know why they use third parties to be able to solve this problem.

The casino team did not immediately respond to every accusation because anyone could judge the accusations to be invalid and only sought the attention of other gamblers to get support, in fact no other gamblers experienced the same case and finally the case was resolved from the response from other gamblers who understood technically and analyze from the requirements and casinos of each casino. So anyone who makes a fake case to bring down the reputation of the casino must be held responsible for the reputation of their account and it is better to add an ignore vote from each post.

alol1986

newbie

Activity: 56

Merit: 0

Quote from: Helena Yu on March 17, 2023, 10:08:07 AM

Quote from: piebeyb on March 17, 2023, 04:55:09 AM

of course this will be good news for your users, but on the other hand people must understand that never cheat or abuse bonuses, I don't want to defend anyone but as long as this problem can be resolved properly then we will all understand who is at fault in this case, so now continue to be active in this thread providing any updates and also responding to all bad accusations about your site, so that users on your site feel safe and comfortable playing here Wink

They will not responding to the accusation created in this forum since they were explain it before [TrustDice ANN] Re:Cease of Engagement on Scam Accusation board, but it doesn't mean they will escape about the complain or accusation, because they're ask the user to post the complain on third party casino site e.g. casinoguru, gamblingguru, etc.

Each casino have their own way to solve the complaint, in this matter Trustdice tend to choose to solve the case with third party as the mediator. Because when someone create an accusation thread in this forum, it's always words vs words. Almost of the accuser don't want to being honest if they're cheating or abusing the casino, they only want to find the loophole to make more money.

I don't see any reason for not trusting Trustdice.

I sent reviews where players "from restricted territories" maka deposit and loosed money, but when they try to withdraw, casino but account with reason "restrcted terrotiry to play". Now i see that a lot of reviews of this site at trustpilot are from US, which is restricted territory. I think that Trustdice sent some fake evidence, but askgamblers do not asked something from my side. But casino guru today asked my passport photo, and of course i sent it in 5 photos with different angles and video of my passport, if casino guru will check it, it will be immediately clear that my document is real. It is totally brainless and ugly reason about some editing. What is the point of me redicting my passport photo? Just think a little (but casino followers do not want to think, that only want to say that casino scammed player with some REASON).

alol1986

newbie

Activity: 56

Merit: 0

Quote from: Coinbox1 on March 17, 2023, 04:09:45 AM

Quote from: Coinbox1 on March 13, 2023, 02:53:49 AM

Quote from: alol1986 on March 10, 2023, 04:49:24 PM

about 2 weeks ago (24.02) i registred my first bitcoin casino and this was Trustdice. I made first deposit without any bonus. And won for 0.03 btc to about 0.055. Made withdraw. Next deposit i made with bonus 75%, and after deposit about 0.02 bitcoin i won about 0.075. Made withdraw. this site blocked my account and stole all balance, paying only 25 usd(in bitcoin equivalent). The reason was that i sent them FAKE documents. Then when i tryed to know details and approve that my documents are real, site just ignored me. I already posted this, write compliant to casino-guru site.

Hello everyone,

Recently we have encountered a group of organized abusers who systematically abused our Deposit Bonus.

Aside from all using Deposit Bonus, their behavior follows the same pattern in terms of GEOs, and several other metrics (which are not publicly disclosable due to anti-abuse concerns). Upon examining submitted KYC documents, we have found consistent indications of document being tampered, and they all contain the same traces of photo editing.

As some of them have opened tickets on AskGamblers and CasinoGuru, we are assisting both arbitrators to investigate this group of organized abusers and have provided all the evidences to both arbitrators at the time of writing.

Regards,
TrustDice Team

Hello everyone,

Just want to give you an update on the accusations from this group of bonus abusers.

Upon reviewing the submitted documents, analysis and other evidences, AskGamblers has decided to support our original judgement that the player has provided edited KYC documents and has violated multiple T&C clauses.

More detailed can be found here.

Thank you all for your attention and support. We will always keep you posted

Best regards,
TrustDice Team

Please show us screenshot where we can see that askgamblers said that i provided edited kyc document?

tusandii

hero member

Activity: 1470

Merit: 521

Leading Crypto Sports Betting & Casino Platform

Quote from: Helena Yu on March 17, 2023, 10:08:07 AM

Each casino have their own way to solve the complaint, in this matter Trustdice tend to choose to solve the case with third party as the mediator. Because when someone create an accusation thread in this forum, it's always words vs words. Almost of the accuser don't want to being honest if they're cheating or abusing the casino, they only want to find the loophole to make more money.

That's why there are some casinos that don't want to solve problems through their support team because sometimes there are problems that are actually made by customers but customers don't want to admit their mistakes and instead throw all accusations of wrongdoing at the casino so that it seems as if the customers are the victims.
Cases like this happen very often in the gambling industry and they usually make lots of false accusations just to make a profit.
Maybe Trustdice is also experiencing the same thing so they prefer to use third parties to be able to approach their customers who are experiencing problems and it seems that Trustdice also has other reasons that we don't know why they use third parties to be able to solve this problem.

Helena Yu

hero member

Activity: 490

Merit: 484

Quote from: piebeyb on March 17, 2023, 04:55:09 AM

of course this will be good news for your users, but on the other hand people must understand that never cheat or abuse bonuses, I don't want to defend anyone but as long as this problem can be resolved properly then we will all understand who is at fault in this case, so now continue to be active in this thread providing any updates and also responding to all bad accusations about your site, so that users on your site feel safe and comfortable playing here Wink

They will not responding to the accusation created in this forum since they were explain it before [TrustDice ANN] Re:Cease of Engagement on Scam Accusation board, but it doesn't mean they will escape about the complain or accusation, because they're ask the user to post the complain on third party casino site e.g. casinoguru, gamblingguru, etc.

Each casino have their own way to solve the complaint, in this matter Trustdice tend to choose to solve the case with third party as the mediator. Because when someone create an accusation thread in this forum, it's always words vs words. Almost of the accuser don't want to being honest if they're cheating or abusing the casino, they only want to find the loophole to make more money.

I don't see any reason for not trusting Trustdice.

klidex

hero member

Activity: 1372

Merit: 504

Leading Crypto Sports Betting & Casino Platform

Quote from: Coinbox1 on March 17, 2023, 04:09:45 AM

Hello everyone,

Just want to give you an update on the accusations from this group of bonus abusers.

Upon reviewing the submitted documents, analysis and other evidences, AskGamblers has decided to support our original judgement that the player has provided edited KYC documents and has violated multiple T&C clauses.

More detailed can be found here.

Thank you all for your attention and support. We will always keep you posted

Best regards,
TrustDice Team

Good work! It would be one step better to repair your casino's reputation than allegations of bonus abuse.
From this problem we all know who is right and who is wrong, we can also take lessons from this problem that abusing bonuses at casinos is very bad and not good to do.
I agree with what piebeyb said always be more active here to solve any problem or complaint to make this casino even better in the future.

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