Topic: TrustDice.win:💰Bitcoin Casino + Free Spins + Bitcoin blog - page 15. (Read 15267 times)

They are somehow reputable gambling site exist here so provably they will not waste their reputation for some issues happening to them and provably they find ways to solve that because there are many consumers watching there performance. If they cannot fix this maybe this is could make their platform collapsed or people lose interest because of those unsolve issues.

I believe that trustdice can solve every problem that occurs because in the past, when there was something I didn't know, I asked support, they were immediately responsive and provided clarity on my question.
It is impossible if there is a problem they don't solve it immediately because it can damage the reputation as long as they achieve it.
I'm not promoting trustdice or suggesting that gamblers believe in trustdice, but because they have such a good reputation and service, I can't say they are bad.

I guess their activeness and the way their response to this shows the trustdice team are ready to resolve all cases if it is proven to be the casino's fault, and one of the major challenges that have caused the eyebrow and the dreamers have to do with the inability of the player to pass through trusdice kyc process.

-So I can't blame the casino for this since this is a. Standard procedure that requires an accurate response from the casino due to licensing,  so it is better to get your account verified first before you make any deposit or place a bet.

Now, i said, i can make appostile for my person PASSPORT DETAILS, i ask you TrustDice do you approve it? I know you will ignore it. But people need to see, that you ignore when i try to resolve situation.

I writed there about appostille. Which was asked by you. But you still ignore my questions. and only try say that i can not do something, but in reallity i had real latvian passport and now you already hadd BAD REPUTATION at casino guru ( still ignore this too ). I wrote message to you in casino guru complaint, that i found possibility to make appostile to passport details, do you approve it?

Don't waste your time on people who repeatedly try to damage the reputation of the casino. You have provided us with everything needed and demonstrated transparency. So don't worry about the chatter that comes over and over again as if you don't understand the attached evidence. Therefore, let the community judge for themselves, we and Trustdice have worked as professionally as possible. Accusation after accusation is just part of those who want to remove us from the public trust. Everything is clear and let's get back to work as it should.

OMG here you come again mister. Another super obvious, blatant lie...

In Latvia, ID documents can be perfectly approved online, and this is the link to it.

Dear audience, I am sorry but I have to refrain from interacting with Mr. "alol1986" here from now on. It's someone's right if they enjoy telling blatant lies over and over and getting caught each time. It is against our communication rules, however, to entertain such behavior every time. We will keep working with the arbitrator and try to move the case forward.

Thank you
TrustDice Team

I don't think that accusation holds any substantial evidence to make it accurate and at that, I will take it as one of those throws who are constantly looking for means to destroy competitoreputationstion by claiming false accusations.

-And unless if there is more accusation in similar manners that way we will believe it but without provable evidence, it will still not make no sense to discuss them.

Apart from that, trustdice also has very good support which always provides service to all gamblers who play there.
So I don't really believe that there are gamblers who experience problems but there is no solution unless the gamblers themselves break the rules or make mistakes.
I've been registering and playing at trustdice for almost a few months, but I haven't had any problems so far.
If there are gamblers who say they were tricked by trustdice, I also don't really believe it before there is real evidence and details of fraud.

I answered you, that i can make it online, but what you want that i will approve there? id documents can not be approved online. my person are approved at time when i with "smart id" connected to latvijasnotars service. My data can be approved at swedbank, i can make video where i with smart id connect to swedbank service, and there are possible to see my data. But you again will ignore this like all previos posts

Also we can see, that someone from Japan are scammed to, with balance 720000Y. With total same reason. At this casino, KYC request = KYC failed with reason "edited documents". Enjoy scam at Trust Dice.

Apostille can not be made for idenfications documents. Still confuse situation and write something about Donald Trump and black market.

To everyone else,

Sorry we don't have time here to reply to every single question. A few points to make, though:

1. We as well thought an arbitrator is supposed to be well equipped to confirm or disapprove IDs and passports. AskGamblers is, and they have closed the case. But CasinoGuru is unfortunately not. That's why we need the assistance of some government agency who can verify the documents they issued. Thankfully, such service is available in Latvia.

2. A video conference can confirm many things but it won't help with fake physical documents, like a fake physical passport. We have to consider the fact that such fake documents are widely available on the black market and the dark web. Simply connect to Onion or Tor browser and you will agree with me. You can easily obtain a "passport" of Switzerland with $100 tops. (We are 100% against such activities!)

3. We still intend to have video conference for verification after the passport's legitimacy is verified officially. And this procedure applies to both abusers allegedly from Latvia on CasinoGuru - just some latest conversation not made public by CasinoGuru yet.

4. Posting the KYC analysis publicly is against our rules because it will inevitably reveal the name, the passport number, the face of the person and many other things. Censoring these parts won't work because if you do so, all the relevant analyzed parts will be removed.

We will try to keep you informed in the limited time available. And sorry that we are relatively busy over the last few weeks. We would deeply appreciate your understanding.


TrustDice Team

Mr "alol1986",

Sorry to bust your bubble. Now we caught you publicly lying, again.

You keep saying we insist on Appostile Number and you keep talking about it over and over again as if we are blocking the process with it. This is just a blatant lie. The fact is we have made it very clear and stated it for 2 times already, that we are not strictly requiring an Appoltile Number as long as it can be verified officially:
(1st time:)

(2nd time:)


So with option 1, as everyone can see from below screenshot, in addition to Apostille Number, an .asice file can also work:


As of option 2, you neither need to provide Appoltile Number, because a sworn notary will confirm or disprove it in person.

As someone who’s allegedly from Latvia, you are supposed to know this better than anyone else. Yet still, you want us to accept a photo of “notarized” passport sent directly from you:


This is completely unacceptable because everyone can purchase such a "photo" from some Photoshop expert. And Latvian passport forgery is, unfortunately, widely available in this regard for KYC purpose:
https://verdoc.to/product/latvia-passport/
https://passport-cloud.net/items/133
These Photoshop services can make Donald Trump a Latvian citizen over night.

Your attempt to give us a photo of “notarized” passport and avoiding official verification is very fishy. Since you are stalling the process, we have no choice but to take your other violations into full accounts.


For reference, this is "alol1986"s another public lie getting caught.

TrustDice do not want to see selfie with video, they want to confuse situation only.. I write them into first day, that i can sent video i make new selfie, they ignored it, and now they ignored all ways to resolve situation..

But there is already a scam accusation about the case, maybe you missed it. Here --> my expirience on site Trustdice.com SCAM

There is also a thread you can track on casino guru - TrustDice Casino - The player's account got blocked

The case is full of twists and turns, I am not sure if we will see a resolution soon enough. I thought the process to verify is the documents are fake or not was supposed to be very easy when a mediator is involved. I guess I was wrong!

A recorded video with the identity documents should clear the confusions, but TrustDice team doesn't want to accept his video. I'm wondering why they don't want to clear the doubts in alol1986's issue by making a video verification call while they want to do it for another user. Another user has filed a complaint against TrustDice on Casino Guru with similar issue. TrustDice team decided to verify his documents by making a video call.

TrustDice are scam casino, and they understand, if they ask for this video selfie everything will be broken from them. I many time offered something like that, Casino Guru offered to make video conference, but trust casino ignored this offers.

I don't understand why your casino simply doesn't ask him to send a photo (selfie holding documents like national ID and passport) and also he could record a video holding his passport + his national ID and he could also take a photo of his street right from the license plate from the street to prove that he lives where he says he lives, this would facilitate the solution of this case and avoid prolonging the same discussion for a long time, which will only emotionally wear down @alol1986 and the image of your casino

another point is that your casino claims that it provided edited documents, but you have not posted any proof of this accusation in this thread, only you have proof that it has edited documents, why don't you post it here on the forum? you can censor the parts that expose @alol1986's identity and show the parts he edited in the document, we have to see proof. KYC's goal is to prevent money laundering and casinos are using it to prevent bonus abusers, that's fine and casino right. but it is necessary for the casino to have common sense, from what I have read about this case, your case did not ask for KYC when he made the first withdrawal, so what changed in the second withdrawal for your casino to ask for KYC? what suspicions did you have of him? he did KYC and your casino says he edited documents, so they ask him to record video, selfie holding documents. are quick and easy solutions

Yes it is clear. bad reputation with casino guru are with you. nice one.