Topic: TrustDice.win:💰Bitcoin Casino + Free Spins + Bitcoin blog - page 14. (Read 15216 times)

I dont get it. If you claim I got banned for disregarding KYC, you are now telling me doing KYC might not accomplish anything is that correct?

3.9 We have the right to carry out “KYC” (Know Your Customer) verification procedures and access to your Member Account may be blocked or closed if you don’t complete KYC verification or we determine that you have supplied false or misleading information.

I'm curious what reason there is to keep my account banned if I provide KYC, what a great stand from a "reputable casino".

sometimes it is better to remain silent in response to arrogant people. someone who has an emotional disposition coupled with the loss of losing gambling is very difficult to give subtle directions and for sure he will always be stubborn with his mind.
it's true that TrustDice representatives prefer to stop responding on the grounds that this thread is more peaceful than arrogant people.
but I understand if someone who is frustrated because of losing a lot of money in gambling is indeed very painful and sometimes emotional that cannot be controlled which makes other people feel uncomfortable with that person.
so it's better not to respond to that person and prefer to discuss about the progress of TrustDice

Since your disregard for the KYC request is what got you banned in the first place, I highly advise you to send the KYC documents to the team ASAP. Please be advised that providing KYC documents does not constitute permission to restore your account or to withdraw your current balance. It is your obligation to complete KYC per T&C 3.9, which you agreed to when you sign up and also been informed to you via email:


Thank you.
TrustDice Team

This isn't actually ignoring the problem, but if the complainant can't have a good discussion, it won't solve the problem. From what I read from @alol1986 he is indeed stubborn and he doesn't accept arguments from other people, he doesn't even hesitate to accuse a casino of fraud if it doesn't line up with the arguments he conveys. If you continue to serve people like this then it's a waste of time. The team can respond to other users who have obvious problems, not just speak with emotion.
I believe he is a frustrated gambler who has lost a lot of money and he pretends that his money has been withheld by the casino to get sympathy. lol.

https://casino.guru/trustdice-casino-review

This casino already have BAD REPUTATION at casino guru.
Fake reason to steal money from players.
Fake reviews on TRUSTPILOT site. 95% reviews from USA. WHICH ARE RESTRICTED TERRITORY TO PLAY.

Do not play here

TrustDice scam casino
Avoid this casino and play recommended casino by Casino Guru.

fragoso21

You are scammed like me. Next steps, you will provide Documents and casino will say that documents are fake. Same situation with me, i provided notirised documents and now they find another way to scam me.

TrustDice casino is SCAM casino

I sent back an email 10 days later to figure out why my account had been banned. From the email I recieved, it looked like there was no way back and there was some sort of ToS breach, so I wanted to figure out if my account would be unbanned if I provided KYC BEFORE I sent the requested documents. You are counting the days from first email to today, which does not accurately represent the reality of the situation. And, please keep in mind, I havent recieved an answer from the compliance team for over 5 days as well, I had to reach out through a forum so I could get a decent answer.

Now, you can believe me or not here, but there isn't a specific reason. I've just been busy dealing with personal stuff and completly forgot I still had money in your casino until I recieved the ban email. Personally, I dont think it's that big of a deal for a user to take some time to complete KYC, especially when I'm not even placing bets (again, 99% sure I didnt even log back in ever since they asked for KYC) and there wasnt anything in the email saying that failing to comply with the request within 10 days would result in a ban.

When you say the team would get a penalty for having the case open and "I'm preparing for KYC", like I dont even know what to say to that. I've been gambling for a fair amount of time and I have never been told "you have been banned because you took too long to complete KYC". And if this is truly how the compliance team operates, dont you think it would be best to inform the players on how your rules work? If the email had said "you have X amount of time to comply with the KYC request, otherwise you will be banned and funds confiscated", obviously we wouldnt be having this back and forth right now. Your comment makes it seem like I'm purposefully stalling the process so I can forge documents to withdraw 450$ (?)

If all it takes is doing the KYC so I can withdraw my funds, I'll do it in 5 minutes.

Thank you for providing your account info.
Upon checking, your account has been banned due to the fact that you failed to provide KYC documents. It has been 17 days since the KYC request, and you still have not submitted the KYC documents yet. For procedural reasons, our Risk Management agents can't keep the case open forever (otherwise they would receive a penalty).
I will see what I can do but could you kindly explain why it took such a long time to prepare for KYC? Taking a selfie and taking pictures of your ID and utility bill is supposed to be a piece of cake and my colleague is gonna ask why.

Thank you.
TrustDice Team

I made deposit about 500 usd and won about 1500. Got blocked, with fake reason EDITED DOCUMENTS. Casino ignored me, andd only after i post complaint at casino guru, this scam casino tryed to write that i have fake document.

After i provided notarized document, this SCAM casino contunie ignore.

They asked to make notarised documents, which they can check online by appostile, when i made it, they choose to ignore the situation.


at CASINO GURU large gamling site about gamling, this SCAM casino already has BAD REPUTATION.


Do not play here, this site is total scam. They will steal your balance withone any reaason, just fake reason.
They buy reviews, a lot of fake reviews from USA at trustpilot, but USA is in restricted territories.
Do not choose to play here, this casino are SCAM

Please kindly DM me your user id or registration email so we can take a look.

Thanks

Hello.

1-2 months ago I made a trustdice account, deposited 150USDT and made around 300$ profit (total of 450USDT). I then notice that my account is already limited because when I try to place a bet I get an error and live chat says that I have to lower my stake. I make a withdrawal request and then recieve an email asking for KYC.

On the 19th of March I get an email asking for KYC. (https://i.imgur.com/SOz3gkj.png)

On the 29th of March I get an email saying my funds had been confiscated and my account was banned. (https://i.imgur.com/vqFeiVF.png)

I send an email back on the same day saying that there wasn't an expiry date on the KYC request, and asked how long would they take to answer back on live chat support - they say 24h. (https://i.imgur.com/XfVxthE.png + https://imgur.com/GWcMMi3)

On the 31st of March I send another email to them (as advised by live chat support https://imgur.com/e23jBok) saying there is no reason to get banned, etc and no answer to this day. (https://imgur.com/A8ylnmn)

I dont think taking 10+ days to comply with KYC request is a good enough reason to ban someone and confiscate their funds, but I'd love to know Trustdice's real motive behind banning a guy that made 300$ of profit.

Anyways, let's see if I can get an actual answer from the Trustdice representative here.

I forgot to include that even before depositing (im 99% sure but i might be wrong here, might have been shortly after) I told live chat support that I had previously made an account but forgot the login, so I decided to create a new one and ask them to please ban the other account so I dont get flagged for multi-accounting. Keep in mind that there were NO bets placed, NO deposits, NO withdrawals, it was a dead account. The support agent gave me confirmation he had banned it and I wouldnt face any issues because of it. Unfortunately there is no chat evidence of that since I can only see conversations a few days backwards. (only 3 are shown even tho i have interacted with them some other times https://imgur.com/g7q8yhA)

You need to stop making multiple comments in a roll and also try not to quote yourself in the same post because it deray the discussion on this thread, I believe that your complaints have received the needed audience and the team should be working on resolving it, but if nothing is done and you believe you have a case to prove then you may go further to provide more details.

after re-reading what OP has said several times, i think you should do what OP is asking you to do, this is because it makes perfect sense for you to use lativia's online notary service, being that it is an online service and from your country so you should be able to use it and prove that your documents are all legal and with that your problem will be solved, there is no reason to keep dragging this problem for many days

why don't you do that to wax this problem? making a lot of posts here won't do anything, as in your country there are online notary services so OP is right in asking you to use this service, do it as soon as possible so that you receive your money early. if your country's online notary service does not work you would have to look for a trusted member of this forum who lives in your country to confirm that it does not work


in this case the guy is claiming his money that is stuck in the casino, it is a very different case of someone who lost money in the game and ignoring him is not a good thing, the most important thing is to dialogue so that the problem is solved, OP already provided a good way to solve the problem, it is up to @alol1986 l to follow this path so that the problem is solved

A good casino won't destroy their reputation by saying a valid document is fake. If they are good casino and they conclude submitted document is fake, it is fake actually.

Chance to have mistake when handling cheating case / multiple account cases is even bigger than chance to see mistake when verifying KYC documents.

Companies are intolerable with fake documents and they will go straight to ban account that violates such rules. Using fake documents can be start of something bad from a user and company usually does not like it.

Of course, it is beneficial for the casino to say that the documents are complete. They're taking money on this fake occasion. Also, my document has already been confirmed by the state, and a notarized document has been provided. You are just another defender of the casino and most likely FortuneJack is also a scam casino.
After i write it, i check your cacsino status at casino guru. And what we can see. 6.2 ( https://casino.guru/FortuneJack-Casino-review ) same scam casino.
May be you have one owner.

All casinos ask for KYC on withdrawal of large enough amounts because they are forced to ask kyc by regulational law before handing over anyone their winnings. The fact that they do this during withdrawal makes more sense because they have to individually check every persons documents and that takes manpower and time. If they did that for every account during registration it would be very hard and expensive to do. They told you this on their website in the terms and conditions.

Also, if you trust "review sites", whose main business model is to accept money in exchange for reviews, then thats your own fault. You should have done your own research instead of depending on others to do your research for you.

If the casino says your documents are fake, then they likely are. If you have a problem with that, you can deal with the casino by yourself. All legit casinos are registered and licensed.

Casino Guru site ( https://casino.guru/trustdice-casino-review )

an objective picture of this casino. I copied this information, or you can follow the links and have a look. This casino is recognized as a scam
The review from Casino Guru shows:

TrustDice Casino Review
We've thoroughly reviewed TrustDice Casino and gave it a bad reputation rating. It's a bad online casino and we advise you to stay away from it. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, TrustDice Casino is a medium-sized online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We have found no relevant complaints about this casino.

Warning: TrustDice Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Warning: TrustDice Casino has a win limit of €60,000 per spin (game round). If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

Warning: TrustDice Casino has a win limit of 1.5 BTC per spin (game round). If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

As you can see from all of the information in our review, TrustDice Casino is a bad online casino. We don't recommend playing at it and strongly advise you to stay away from it.

SCAM




Everyone need to know. This site ask for KYC if you win

Then, you will receive email that your documents are fake, or photo are edited.

You can chech google to see it. At Casino guru already made 3 complaints.

Casino have BAD REPUTATION at casino guru. You need to understand that casino use scam scheme to do not pay winnings.

This casino are total fake with fake trustpilot reviews, which are paid by casino. A lot of reviews are from USA, but USA are restricted to play.

You can see REAL REVIEWS with one star. Where people make deposits andd loose money, but when gamblers want to withdraw, casino blocks account with reason "Restricted territories"

Casino find all possible ways to scam you and try to steal your money.

Do not make mistakes like i made already and was scammed with amount about 1500 eur.

This casino are total SCAM.