TrustDice.win:💰Bitcoin Casino + Free Spins + Bitcoin blog - page 17.

tusandii

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Quote from: Helena Yu on March 17, 2023, 09:08:07 AM

Each casino have their own way to solve the complaint, in this matter Trustdice tend to choose to solve the case with third party as the mediator. Because when someone create an accusation thread in this forum, it's always words vs words. Almost of the accuser don't want to being honest if they're cheating or abusing the casino, they only want to find the loophole to make more money.

That's why there are some casinos that don't want to solve problems through their support team because sometimes there are problems that are actually made by customers but customers don't want to admit their mistakes and instead throw all accusations of wrongdoing at the casino so that it seems as if the customers are the victims.
Cases like this happen very often in the gambling industry and they usually make lots of false accusations just to make a profit.
Maybe Trustdice is also experiencing the same thing so they prefer to use third parties to be able to approach their customers who are experiencing problems and it seems that Trustdice also has other reasons that we don't know why they use third parties to be able to solve this problem.

Helena Yu

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Quote from: piebeyb on March 17, 2023, 03:55:09 AM

of course this will be good news for your users, but on the other hand people must understand that never cheat or abuse bonuses, I don't want to defend anyone but as long as this problem can be resolved properly then we will all understand who is at fault in this case, so now continue to be active in this thread providing any updates and also responding to all bad accusations about your site, so that users on your site feel safe and comfortable playing here Wink

They will not responding to the accusation created in this forum since they were explain it before [TrustDice ANN] Re:Cease of Engagement on Scam Accusation board, but it doesn't mean they will escape about the complain or accusation, because they're ask the user to post the complain on third party casino site e.g. casinoguru, gamblingguru, etc.

Each casino have their own way to solve the complaint, in this matter Trustdice tend to choose to solve the case with third party as the mediator. Because when someone create an accusation thread in this forum, it's always words vs words. Almost of the accuser don't want to being honest if they're cheating or abusing the casino, they only want to find the loophole to make more money.

I don't see any reason for not trusting Trustdice.

klidex

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Quote from: Coinbox1 on March 17, 2023, 03:09:45 AM

Hello everyone,

Just want to give you an update on the accusations from this group of bonus abusers.

Upon reviewing the submitted documents, analysis and other evidences, AskGamblers has decided to support our original judgement that the player has provided edited KYC documents and has violated multiple T&C clauses.

More detailed can be found here.

Thank you all for your attention and support. We will always keep you posted

Best regards,
TrustDice Team

Good work! It would be one step better to repair your casino's reputation than allegations of bonus abuse.
From this problem we all know who is right and who is wrong, we can also take lessons from this problem that abusing bonuses at casinos is very bad and not good to do.
I agree with what piebeyb said always be more active here to solve any problem or complaint to make this casino even better in the future.

piebeyb

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Quote from: Coinbox1 on March 17, 2023, 03:09:45 AM

Hello everyone,

Just want to give you an update on the accusations from this group of bonus abusers.

Upon reviewing the submitted documents, analysis and other evidences, AskGamblers has decided to support our original judgement that the player has provided edited KYC documents and has violated multiple T&C clauses.

More detailed can be found here.

Thank you all for your attention and support. We will always keep you posted

Best regards,
TrustDice Team

of course this will be good news for your users, but on the other hand people must understand that never cheat or abuse bonuses, I don't want to defend anyone but as long as this problem can be resolved properly then we will all understand who is at fault in this case, so now continue to be active in this thread providing any updates and also responding to all bad accusations about your site, so that users on your site feel safe and comfortable playing here Wink

Coinbox1

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TrustDice Official Rep

Quote from: Coinbox1 on March 13, 2023, 01:53:49 AM

Quote from: alol1986 on March 10, 2023, 03:49:24 PM

about 2 weeks ago (24.02) i registred my first bitcoin casino and this was Trustdice. I made first deposit without any bonus. And won for 0.03 btc to about 0.055. Made withdraw. Next deposit i made with bonus 75%, and after deposit about 0.02 bitcoin i won about 0.075. Made withdraw. this site blocked my account and stole all balance, paying only 25 usd(in bitcoin equivalent). The reason was that i sent them FAKE documents. Then when i tryed to know details and approve that my documents are real, site just ignored me. I already posted this, write compliant to casino-guru site.

Hello everyone,

Recently we have encountered a group of organized abusers who systematically abused our Deposit Bonus.

Aside from all using Deposit Bonus, their behavior follows the same pattern in terms of GEOs, and several other metrics (which are not publicly disclosable due to anti-abuse concerns). Upon examining submitted KYC documents, we have found consistent indications of document being tampered, and they all contain the same traces of photo editing.

As some of them have opened tickets on AskGamblers and CasinoGuru, we are assisting both arbitrators to investigate this group of organized abusers and have provided all the evidences to both arbitrators at the time of writing.

Regards,
TrustDice Team

Hello everyone,

Just want to give you an update on the accusations from this group of bonus abusers.

Upon reviewing the submitted documents, analysis and other evidences, AskGamblers has decided to support our original judgement that the player has provided edited KYC documents and has violated multiple T&C clauses.

More detailed can be found here.

Thank you all for your attention and support. We will always keep you posted

Best regards,
TrustDice Team

alol1986

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Admin said that i edited document, but he only said it. no any evidence about it. It is fake reason do not pay money. But i see you are this casino followers who only try to say that i am some cheater. but, when i said i can easy approve that my document is real casino only ignore this fact. This is scam casino and nothing more.

Wiwo

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Sharing some more evidence could help a great deal since we can't believe in just verbal claims, and since trusdice seems to be very active here in the forum, am sure your complaints will receive the desired audience soon.

-But in the main time, furnish your claims with supporting documents that point to the act you claim trust dice have committed in violation of your right.

alol1986

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Quote from: Odusko on March 13, 2023, 06:04:57 AM

Quote from: alol1986 on March 13, 2023, 05:47:42 AM

Yes, it is your sweet fantasies. the story that abuser make first deposit without bonus. Then abuser played slots. make withdraw and made with only 75% second deposit bonus. Then you said that i have 100% fake documents. But ignored that i said that i can not approve that fact the document. are real. Now you say that i am a part of any group of abusers. So i think people want to understand, how you think, i am real person or i can dissappear like your sweet fantasy? You write some inconsistent nonsense. And of course you do not want to review this situation, do not want to look at my documents. But now when casino understand that fake reason about documents are not good. That try to make new problem with my account, that i am a part of some group. Fake after fake.

The point is that the admin stated that you used some photo editing site to temper with the authenticity of the documents, and if that is true, it means they can deny the document from going through KYC verifications.
But then also, the casino can find other ways to get you verified without the possibility of any manipulation from the players, and since the admin said there is a notice of a large army of abusers launching attacks on their bonus system which is something their cant take likely.

Yes fake after fake. He can only said. but when i answer, i can sent video with me document he ignore it. He (TrustDice manager) only want to spam with some fake reasons and fake facts to do not pay money. Of course i do not edited my document. Why i need to edit it.. No any reason. I have real document and i can easy appprove it, but casino do not want to look into proofs.

MusaMohamed

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Quote from: Odusko on March 13, 2023, 06:04:57 AM

The point is that the admin stated that you used some photo editing site to temper with the authenticity of the documents, and if that is true, it means they can deny the document from going through KYC verifications.

If a person edited a document that is used for KYC, no platform tolerates that activity. It usually comes with bad plans behind by that user and if casino dig deeper for investigation on that account, they will very likely find more violation from the user.

Quote

But then also, the casino can find other ways to get you verified without the possibility of any manipulation from the players, and since the admin said there is a notice of a large army of abusers launching attacks on their bonus system which is something their cant take likely.

After failed with edited documents, you can only make appeal for your case but chance is not high as I shared above. Likely casino will find more violations that are only worse for that user. Very less chance to see a legit user tries to edit document and this type of activity usually comes from cheaters with unreal documents or stolen, bought documents.

Odusko

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Quote from: alol1986 on March 13, 2023, 05:47:42 AM

Yes, it is your sweet fantasies. the story that abuser make first deposit without bonus. Then abuser played slots. make withdraw and made with only 75% second deposit bonus. Then you said that i have 100% fake documents. But ignored that i said that i can not approve that fact the document. are real. Now you say that i am a part of any group of abusers. So i think people want to understand, how you think, i am real person or i can dissappear like your sweet fantasy? You write some inconsistent nonsense. And of course you do not want to review this situation, do not want to look at my documents. But now when casino understand that fake reason about documents are not good. That try to make new problem with my account, that i am a part of some group. Fake after fake.

The point is that the admin stated that you used some photo editing site to temper with the authenticity of the documents, and if that is true, it means they can deny the document from going through KYC verifications.
But then also, the casino can find other ways to get you verified without the possibility of any manipulation from the players, and since the admin said there is a notice of a large army of abusers launching attacks on their bonus system which is something their cant take likely.

alol1986

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Activity: 56

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Yes, it is your sweet fantasies. the story that abuser make first deposit without bonus. Then abuser played slots. make withdraw and made with only 75% second deposit bonus. Then you said that i have 100% fake documents. But ignored that i said that i can not approve that fact the document. are real. Now you say that i am a part of any group of abusers. So i think people want to understand, how you think, i am real person or i can dissappear like your sweet fantasy? You write some inconsistent nonsense. And of course you do not want to review this situation, do not want to look at my documents. But now when casino understand that fake reason about documents are not good. That try to make new problem with my account, that i am a part of some group. Fake after fake.

Coinbox1

copper member

Activity: 517

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TrustDice Official Rep

Quote from: alol1986 on March 10, 2023, 03:49:24 PM

about 2 weeks ago (24.02) i registred my first bitcoin casino and this was Trustdice. I made first deposit without any bonus. And won for 0.03 btc to about 0.055. Made withdraw. Next deposit i made with bonus 75%, and after deposit about 0.02 bitcoin i won about 0.075. Made withdraw. this site blocked my account and stole all balance, paying only 25 usd(in bitcoin equivalent). The reason was that i sent them FAKE documents. Then when i tryed to know details and approve that my documents are real, site just ignored me. I already posted this, write compliant to casino-guru site.

Hello everyone,

Recently we have encountered a group of organized abusers who systematically abused our Deposit Bonus.

Aside from all using Deposit Bonus, their behavior follows the same pattern in terms of GEOs, and several other metrics (which are not publicly disclosable due to anti-abuse concerns). Upon examining submitted KYC documents, we have found consistent indications of document being tampered, and they all contain the same traces of photo editing.

As some of them have opened tickets on AskGamblers and CasinoGuru, we are assisting both arbitrators to investigate this group of organized abusers and have provided all the evidences to both arbitrators at the time of writing.

Regards,
TrustDice Team

piebeyb

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Quote from: alol1986 on March 10, 2023, 03:49:24 PM

about 2 weeks ago (24.02) i registred my first bitcoin casino and this was Trustdice. I made first deposit without any bonus. And won for 0.03 btc to about 0.055. Made withdraw. Next deposit i made with bonus 75%, and after deposit about 0.02 bitcoin i won about 0.075. Made withdraw. this site blocked my account and stole all balance, paying only 25 usd(in bitcoin equivalent). The reason was that i sent them FAKE documents. Then when i tryed to know details and approve that my documents are real, site just ignored me. I already posted this, write compliant to casino-guru site.

if you want to report it and feel it's unfair , you can create a new thread for the following allegations with evidence like screenshots or chat evidence with their team, if you make a post without any proof here of course people won't believe it, but cases like this there are lots of times where accounts and money are frozen by casinos because users violate casino rules and requirements. i hope you didn't break anything in their casino.

gunhell16

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Quote from: alol1986 on March 10, 2023, 03:49:24 PM

about 2 weeks ago (24.02) i registred my first bitcoin casino and this was Trustdice. I made first deposit without any bonus. And won for 0.03 btc to about 0.055. Made withdraw. Next deposit i made with bonus 75%, and after deposit about 0.02 bitcoin i won about 0.075. Made withdraw. this site blocked my account and stole all balance, paying only 25 usd(in bitcoin equivalent). The reason was that i sent them FAKE documents. Then when i tryed to know details and approve that my documents are real, site just ignored me. I already posted this, write compliant to casino-guru site.

Maybe the only thing I can advise you is that apart from these narratives, accompany yourself with solid evidence dude, so that it will be valid when you complain about the scam accusation.

It's just strange because on your first deposits you didn't receive a bonus, but you won playing with the trustdice platform and you were able to withdraw without any problems, but on your third attempt to withdraw it was because you won again with a larger amount suddenly your account is blocked due to the issue of fake documents that you can prove are not fake but the support ignores that.

len01

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Quote from: alol1986 on March 10, 2023, 03:49:24 PM

about 2 weeks ago (24.02) i registred my first bitcoin casino and this was Trustdice. I made first deposit without any bonus. And won for 0.03 btc to about 0.055. Made withdraw. Next deposit i made with bonus 75%, and after deposit about 0.02 bitcoin i won about 0.075. Made withdraw. this site blocked my account and stole all balance, paying only 25 usd(in bitcoin equivalent). The reason was that i sent them FAKE documents. Then when i tryed to know details and approve that my documents are real, site just ignored me. I already posted this, write compliant to casino-guru site.

if indeed you have problems with withdrawals or banned accounts, it's better for you to include concrete evidence such as screenshots and anything that can provide evidence to all of us here.

I'm nobody here but I'm just giving a little bit of a better suggestion. because usually in this forum accusing or complaining without real evidence will only be considered as a false complaint or false accusation. so it would be better if you include concrete evidence here.

alol1986

newbie

Activity: 56

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about 2 weeks ago (24.02) i registred my first bitcoin casino and this was Trustdice. I made first deposit without any bonus. And won for 0.03 btc to about 0.055. Made withdraw. Next deposit i made with bonus 75%, and after deposit about 0.02 bitcoin i won about 0.075. Made withdraw. this site blocked my account and stole all balance, paying only 25 usd(in bitcoin equivalent). The reason was that i sent them FAKE documents. Then when i tryed to know details and approve that my documents are real, site just ignored me. I already posted this, write compliant to casino-guru site.

Coinbox1

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TrustDice Official Rep

Hi Mahdirakib,

Quote from: Mahdirakib on February 20, 2023, 01:43:38 PM

What actually happened in this case? We (some forum members) have guessed that his bet was rejected by the baccarat game provider as the user placed bets on both hands through two casinos.

The game provider has given us a very broad response, which we have provided to the player. Unfortunately after analyzing our NDA restrictions in our contract with them, we found that we are not permitted to disclose it in a public forum. Overall, we neither have a clear idea why the game provider thinks it was necessary to rejected the bet.

But after reading the player's descriptions of their behaviors, my personal observation is the same as yours. Since they have placed opposite bets in the same round of the same game with the same provider at only different online casinos, it could be easily detected by the game provider as fraudulent and collusive behavior, therefore getting the bet voided. It looks like player collusion being found.

Such circumstance is governed by below T&C clauses:
7.12 Winnings will be paid into your account after the final result is confirmed.
7.6 Trustdice.win reserves the right to adjust a bet payout credited to a Trustdice.win account if it is determined by Trustdice.win in its sole discretion that such a payout has been credited due to an error.
8.1.6 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. Trustdice.win hereby reserves the right to invalidate any wager in the event of such behaviour;

On a side note, our Customer Support in fact had suggested the user for several times that he/she can play Dice or Crash to easily complete the wager requirement (on Dice you can even set your win rate) and yet he/she still chose to play Baccarat.

Thank you.
TrustDice Team

Wiwo

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Quote from: Fivestar4everMVP on February 20, 2023, 03:26:32 PM

Wait, are you guys talking about the same OP that created this thread or another OP or another?
Cus I am a bit confused here, and clearly, I am missing something, the OP of this thread, @Coinbox1 has no negative trust as I can see, so I am just wondering where the discussion of OP, negative trust, thread, came from from from, forgive me if I missed the first part of the discussion which probably, is the reason for my confusion.

No mate, coinbox1 or any other trust dice representative does not have any read tag, I for once was just giving a general opinion based on the comment.
-even though there have been a few accusations of bet withdrawal rejection but still in the deliberation stage.
-But on a general note trust dice is a trusted casino here in the forum and their representatives have been very active.

Fivestar4everMVP

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Quote from: Wiwo on February 20, 2023, 02:15:45 PM

Quote from: Beparanf on January 16, 2023, 08:37:54 AM

Quote from: worldofcoins on January 08, 2023, 11:47:42 AM

I don't have much experience with trust dice, but as per feedback from the users on this site, I know they have never faced any issues with this site. So I don't understand why red flags were raised against this thread. It would be great if someone could share a clear picture based on their experience.

Your statement is contradicting itself. You said that you don't have much experience with this casino but you are sure they never faced any issue before? Besides this is not even a red flag but rather just a red trust for an issue that really has grounds since it was not explained well on how late bets are not allowed in the casino. I suggest reading the reference link for the red trust since the author of that thread outlined it well the details of the issue. This case is new so we as forum user needs a clear explanation from Trustdice on why the account is locked for the late bets/

The point Beparanf is trying to make is that there is a red-tagged against the creator of this thread so when he opened the thread there is a warning about the thread being created by someone with red tags.
-But the comments and reviews of the members of the forum are positive about the site trusdice and this seems to be confusing to Beparanf and he needs an explanation for that.
-Beparanf what you should know is that members of the form have independent opinions and anyone is free to give his view and reviews, but the forum has zero tolerance for scam even though scam is not moderated in the forum.
-so just read the review in ops trust systems to see what you are up against before making any deposit.

Wait, are you guys talking about the same OP that created this thread or another OP or another?
Cus I am a bit confused here, and clearly, I am missing something, the OP of this thread, @Coinbox1 has no negative trust as I can see, so I am just wondering where the discussion of OP, negative trust, thread, came from, forgive me if I missed the first part of the discussion which probably, is the reason for my confusion.

Wiwo

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Quote from: Beparanf on January 16, 2023, 08:37:54 AM

Quote from: worldofcoins on January 08, 2023, 11:47:42 AM

I don't have much experience with trust dice, but as per feedback from the users on this site, I know they have never faced any issues with this site. So I don't understand why red flags were raised against this thread. It would be great if someone could share a clear picture based on their experience.

Your statement is contradicting itself. You said that you don't have much experience with this casino but you are sure they never faced any issue before? Besides this is not even a red flag but rather just a red trust for an issue that really has grounds since it was not explained well on how late bets are not allowed in the casino. I suggest reading the reference link for the red trust since the author of that thread outlined it well the details of the issue. This case is new so we as forum user needs a clear explanation from Trustdice on why the account is locked for the late bets/

The point Beparanf is trying to make is that there is a red-tagged against the creator of this thread so when he opened the thread there is a warning about the thread being created by someone with red tags.
-But the comments and reviews of the members of the forum are positive about the site trusdice and this seems to be confusing to Beparanf and he needs an explanation for that.
-Beparanf what you should know is that members of the form have independent opinions and anyone is free to give his view and reviews, but the forum has zero tolerance for scam even though scam is not moderated in the forum.
-so just read the review in ops trust systems to see what you are up against before making any deposit.

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