TrustDice.win:💰Bitcoin Casino + Free Spins + Bitcoin blog - page 3.

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: Coinbox1 on June 14, 2024, 07:30:39 AM

Quote from: GreatArkansas on June 14, 2024, 12:56:54 AM

-snip-

This is my first time to encounter this in a gambling platform where you need to wager 5x from the deposit amount before you can withdraw.
At first, I tried trustdice betting on NBA games but I want to withdraw it and I can't now. I know this is on the terms before signing up but I didn't see it.

Is there any way to make my wager 5x faster without risking too much? Right now I am playing dice with a small amount of bet via auto.

Hi there,

Please kind note that it is 5 times of your first deposit amount.

5.10 In order to make a withdrawal, a player must wager at least 5x the 1st deposit amount from deposits.

Yes playing Dice with the max win rate would be one of the easiest ways to fulfill this wager requirement.

So the 5x wagering for the 1st deposit is also applied to sports as well?
I do think you to re-think about this terms, make it standard like what is used by other casino (1-2x) would be better IMO.
Anyway your explanation is a bit different from what is answered by your support agent since your support agent did not mention "first deposit".
The answer from the support can be interpreted as that every deposit must be wagered 5x in order to request withdrawal.

memehunter

member

Activity: 154

Merit: 47

Quote from: shasan on June 08, 2024, 01:42:45 PM

Today I created an account on trustdice but I am trying to access the match of Australia vs England (T20 World Cup) match. But it is a matter of sorry that I can not access the match. Even I can not see any live cricket match on Trustdice. Is there anyone who can get access or this is happening to everyone?

If you aren't already aware, they have a 5x wagering requirement on your deposit. This means you won't be able to cash out your winnings immediately after placing your intended bet.

Just a heads-up since you created an account there.

If you can, would you mind me asking what prompted you to deposit there (if you're already familiar with the wagering requirements)?

Coinbox1

copper member

Activity: 517

Merit: 92

TrustDice Official Rep

Quote from: shasan on June 08, 2024, 01:42:45 PM

Today I created an account on trustdice but I am trying to access the match of Australia vs England (T20 World Cup) match. But it is a matter of sorry that I can not access the match. Even I can not see any live cricket match on Trustdice. Is there anyone who can get access or this is happening to everyone?

Sorry for the late reply.
Whenever you face some issues, please get in touch with our on-site chat support. They are available 24x7.

Cheers,
TrustDice Team

memehunter

member

Activity: 154

Merit: 47

1st deposit, 2nd deposit 1 millionth deposit does not matter, it is a scam to force innocent depositors to wager 5x.
Why don't you mention it right there in your thread or at deposit page in bold letters.

Coinbox1

copper member

Activity: 517

Merit: 92

TrustDice Official Rep

Quote from: GreatArkansas on June 14, 2024, 12:56:54 AM

This is my first time to encounter this in a gambling platform where you need to wager 5x from the deposit amount before you can withdraw.
At first, I tried trustdice betting on NBA games but I want to withdraw it and I can't now. I know this is on the terms before signing up but I didn't see it.

Is there any way to make my wager 5x faster without risking too much? Right now I am playing dice with a small amount of bet via auto.

Hi there,

Please kindly note that it is 5 times of your first deposit amount.

5.10 In order to make a withdrawal, a player must wager at least 5x the 1st deposit amount from deposits.

Yes playing Dice with the max win rate would be one of the easiest ways to fulfill this wager requirement.

Cheers,
TrustDice Team

cicadasTR

jr. member

Activity: 151

Merit: 4

Quote from: GreatArkansas on June 14, 2024, 12:56:54 AM

This is my first time to encounter this in a gambling platform where you need to wager 5x from the deposit amount before you can withdraw.
At first, I tried trustdice betting on NBA games but I want to withdraw it and I can't now. I know this is on the terms before signing up but I didn't see it.

Is there any way to make my wager 5x faster without risking too much? Right now I am playing dice with a small amount of bet via auto.

LOL. 5 times with their tiny limits is absolutely wild. Would take months.

memehunter

member

Activity: 154

Merit: 47

Quote from: GreatArkansas on June 14, 2024, 12:56:54 AM

This is my first time to encounter this in a gambling platform where you need to wager 5x from the deposit amount before you can withdraw.
At first, I tried trustdice betting on NBA games but I want to withdraw it and I can't now. I know this is on the terms before signing up but I didn't see it.

Is there any way to make my wager 5x faster without risking too much? Right now I am playing dice with a small amount of bet via auto.

Really? A 5x wagering requirement on the raw deposit is essentially daylight robbery by the casino. I don't understand why people would deposit and play there. The industry standard is typically 1x. I will personally not deposit a single cent, and I would advise others to do the same. There are far better alternatives available.

GreatArkansas

legendary

Activity: 2338

Merit: 1354

This is my first time to encounter this in a gambling platform where you need to wager 5x from the deposit amount before you can withdraw.
At first, I tried trustdice betting on NBA games but I want to withdraw it and I can't now. I know this is on the terms before signing up but I didn't see it.

Is there any way to make my wager 5x faster without risking too much? Right now I am playing dice with a small amount of bet via auto.

shasan

copper member

Activity: 2380

Merit: 1302

Playbet.io - Crypto Casino and Sportsbook

Today I created an account on trustdice but I am trying to access the match of Australia vs England (T20 World Cup) match. But it is a matter of sorry that I can not access the match. Even I can not see any live cricket match on Trustdice. Is there anyone who can get access or this is happening to everyone?

GreatArkansas

legendary

Activity: 2338

Merit: 1354

Question: Do Trustdice really not support Player Props on NBA (Basketball)?
I already tried to bet on Player Props on previous NBA games but I can't able to see anything inside Player Props.
Or this will open once the game starts very soon?

dzungmobile

sr. member

Activity: 854

Merit: 424

I stand with Ukraine!

Do anyone here miss Guess events that were initiated by Hhampuz, the campaign manager, in bitcoin forum years ago?

I check the X account of TrustDice.Win and see they posted a mini contest, Guess the name of slot game. If you already joined any similar event hosted by Hhampuz, you knew that slot game's graphics will be blurred.

Winner will receive $10 distributed by TrustDice.Win team. It is not too big but if you win, you can use it to bet.

Volgastallion

sr. member

Activity: 616

Merit: 314

CONTEST ORGANIZER

Quote from: Coinbox1 on May 17, 2024, 01:28:15 AM

Hi,

Our license does not allow us to disclose our communications with the regulator. But people can confirm that the regular intervened in this case by seeing the screenshot below:

Complainant's info has been marked out.

As i said before in my previous post , really good to see an active member of the page here, and disclosing some info to take out reports.

In other news, it was a pleasure to have your signature for the campaing for so many weeks. Thanks for all to you and the manager.

Good luck to Trustdice team.

tranthidung

legendary

Activity: 2310

Merit: 4085

Farewell o_e_l_e_o

Quote from: Coinbox1 on May 17, 2024, 01:28:15 AM

Hi,

Our license does not allow us to disclose our communications with the regulator. But people can confirm that the regular intervened in this case by seeing the screenshot below:

Complainant's info has been marked out.

Thanks for sharing this and it provides more transparency for the case. Again, I respect your team's care on customer by hiding unnecessary information and stick with your writing in ToS.

It is commonly written in many platforms' ToS, but customers who have problems, usually because of their violations against ToS, don't mind about that rule to protect customer's privacy. They usually ask the customer care team to share information about their case, publicly, which is not allowed in ToS and by regulator, like you disclosed here.

Coinbox1

copper member

Activity: 517

Merit: 92

TrustDice Official Rep

Hi,

Our license does not allow us to disclose our communications with the regulator. But people can confirm that the regular intervened in this case by seeing the screenshot below:

Complainant's info has been marked out.

Fivestar4everMVP

legendary

Activity: 2422

Merit: 1083

Leading Crypto Sports Betting & Casino Platform

Quote from: tranthidung on May 15, 2024, 11:34:16 AM

Quote from: Coinbox1 on May 14, 2024, 01:19:11 PM

Just to give you a quick update regarding the case. It has been determined that we acted in accordance with our Terms & Conditions and therefore the case has been deemed to be unjustified by CasinoGuru. It is also worth noting that our regulator too has come to the same conclusion upon examining evidences provided by both sides.

Clean up the case by the TrustDice team side and with engagement of a regulator is very good. By assessment through a regulator, I believe there is no bias in the investigation and decision-making procedure from TrustDice team.

Mistakes and bias can be made sometimes from staffs but if one case already goes to many staffs, to regulators, with a same conclusion, the case should be closed without doubt of inaccuracy.

You are right, this is actually the first time I am getting to know that a regulator can actually get involved in a case between a casino and the player, and if trustdice actually pulled this one through, then indeed they must be commended for their seriousness in seeing that an issue with their player is resolved amicably to the satisfaction of the both parties involved, and also for taking a transparent and fair for all approach.

But again on the other hand, how was it known that a regulator actually joined in solving the case?, I mean, its very possible for a casino to hire anybody to join in a chat or forum discussion, and tell the person to claim that he or she works as a regulator, and the other parties involved in the case will not have any choice but to believe the imposter to be who he claimed he is.

So, was there any way the regulator was verified by the other parties?, for assurance that indeed, a regulator joined in resolving the case?

tranthidung

legendary

Activity: 2310

Merit: 4085

Farewell o_e_l_e_o

Quote from: Coinbox1 on May 14, 2024, 01:19:11 PM

Just to give you a quick update regarding the case. It has been determined that we acted in accordance with our Terms & Conditions and therefore the case has been deemed to be unjustified by CasinoGuru. It is also worth noting that our regulator too has come to the same conclusion upon examining evidences provided by both sides.

Clean up the case by the TrustDice team side and with engagement of a regulator is very good. By assessment through a regulator, I believe there is no bias in the investigation and decision-making procedure from TrustDice team.

Mistakes and bias can be made sometimes from staffs but if one case already goes to many staffs, to regulators, with a same conclusion, the case should be closed without doubt of inaccuracy.

Volgastallion

sr. member

Activity: 616

Merit: 314

CONTEST ORGANIZER

As i said before is very good to see the representator of the brand/company is here and pay attetion to the claims, lets keep the good work. I hope the best for both parts, sad to see the guy has multiple accounts.

I expect to see next year some competitons made here by Trustdice, i can organize them if you want to sponsor someone, just contact me!.

Coinbox1

copper member

Activity: 517

Merit: 92

TrustDice Official Rep

Quote from: Coinbox1 on May 07, 2024, 07:44:54 AM

Quote from: Mahdirakib on May 04, 2024, 12:22:00 PM

@Coinbox1, Someone has posted a scam accusation against TrustDice: trustdice.io SCAM closed my account after winning at casino roulette
The user has made a typo in the top level domain part though. But he/she has written it correctly in the post description. AFAIK, you aren't going to post anything on the scam accusation board. The user has also made a post on the 'Economics' board. But you have to give the clarification to the complaint either on the scam accusation thread or in this thread (your ANN thread). Because the Economics board isn’t the place to discuss such things.

Hi there,

There is a CasinoGuru thread where you can follow this case: https://casinoguru-en.com/trustdice-casino-player-s-account-closed-without-identity
My colleague is in discussion with CasinoGuru regarding this player's duplicate account violation.

Best,
TrustDice Team

Hi all,

Just to give you a quick update regarding the case. It has been determined that we acted in accordance with our Terms & Conditions and therefore the case has been deemed to be unjustified by CasinoGuru. It is also worth noting that our regulator too has come to the same conclusion upon examining evidences provided by both sides.

Thank you all for your support!

Best,
TrustDice Team

Coinbox1

copper member

Activity: 517

Merit: 92

TrustDice Official Rep

Quote from: Mahdirakib on May 07, 2024, 08:33:09 AM

Quote from: Coinbox1 on May 07, 2024, 07:44:54 AM

There is a CasinoGuru thread where you can follow this case: https://casinoguru-en.com/trustdice-casino-player-s-account-closed-without-identity
My colleague is in discussion with CasinoGuru regarding this player's duplicate account violation.

Thank you for the response. I had no idea that the user has already submitted a complaint on CasinoGuru (actually I hadn't checked the mediators). Perhaps, the user has created scam accusation here as your team took long time to give a response there. I hope the mediator will do the judgement transparently by hearing from both parties.

BTW, another user has created a scam accusation against TrustDice yesterday: ⛓📍⚡Scam trustdice.io closed my account after winning 7800§
As far as I can see, the user hasn't submitted any complaint to any mediators yet. The reason for that user account lock is saying "unacceptable behavior". Did the user take benefits from slow feed?

Thank you for bringing the other case to our attention. I am not aware of it and I encourage the complainant to file a case on either CasinoGuru or AskGamblers, where my colleague will respond.

Best,
TrustDice Team

Volgastallion

sr. member

Activity: 616

Merit: 314

CONTEST ORGANIZER

Well, nice to see the problem was fast answered by the trustdice guys, lets see how all this ended, is a strange case because the ammount is very low as far as i can read in the casinoguru complaint so i think Trustdice is very sure about what happen on this case.

Anyways i want to see the truth and hope to all ended good for both parts.

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