and what's really unfortunate is that casino representatives are rarely active in this thread so customers feel that no one answers all this conversation. I hope the representatives of the casino will read this reply to stay active in their own thread.
i guess, the rep should be more active on their thread here so some players would have peace of mind that they can easily get in touch with the team if anything goes wrong with their game. though the site itself is offering a chat support, however, an active rep here is a good indication that they will take care of their players if something comes up.
they can also clarify some allegations so people know there are no existing complaints or issues when it comes to withdrawals from their site. i believe it is not too hard to check every once and a while their thread and clarify some issues.
I agree with you on that, because Normally when you have this type of complaint, the first thing you should do is contact Support and if you don't get the solution there,then if you have to look for other Options, and here at The forum is a very direct way to send Messages,especially if you use its thread where most of the players read it and find out, but you have to do it When you no longer have a response from the regular channels, and Also let the site that must maintain a person who is reviewing the thread Daily and can give the corresponding and pertinent answer so that the problem does not advance.