🚀 WINZ.IO 🚀 JOIN $10,000 FREE LOTTERY 🥳 WELCOME BONUS: 300 FREE SPINS 🎁 - page 5.

klidex

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Leading Crypto Sports Betting & Casino Platform

Quote from: Wiwo on March 04, 2023, 11:21:17 AM

The live support will be the best to get the right information and reasons why your bonus/free spin activation have been delayed and also m, you should make sure to read all the term and condition and as well follow every bonus requirement for claiming it and in whichever ways I have hard few people who have participated in the free spin promotion.

-Winz support is very active and within a short time, you will get a response as to what requirements you need to meet if your free spin is not credited yet.

Not only is the winz support team at the casino active and responsive but also their representatives in this forum are good enough to make them a casino with good service.
From some of the gamblers who play there, we can see that they share their experience and it's true that all customers say that they are quite worthy of use and can be trusted.
Even though Winz is still not comparable to some of the other big casinos out there, if we look at the progress and development services that have been carried out, it is possible that one day Winz can become a big, famous casino.

winz.io

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Winz.io - Every Bit of Fun

Quote from: hopenotlate on March 05, 2023, 10:14:40 AM

Thanks for quick answer. Let me please know more about this.
Do you store customer's personal data forever because of some specific legal requirements ( if so which one) or is it just a corporate choice or perhaps an industry standard?

This is indeed a standard in the licensed gambling industry. Please check the paragraph '8. DATA RETENTION' in our Privacy Policy, where this case is explained.

hopenotlate

legendary

Activity: 3304

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Top Crypto Casino

Quote from: len01 on March 04, 2023, 01:04:09 PM

so if you really want to temporarily leave a certain casino, it's better not to deactivate your account if you still come back. but if you are really going to leave the casino and never come back, asking to deactivate it is okay

What I wanted to understand is if once KYCed on this gambling site if youer data will be stored permanently or if they were deleted after "x" months/years.
Because having your personal data in someone else's hands permanently is something we shouldn't be comfortamble with.

Quote from: winz.io on March 04, 2023, 09:47:38 AM

Quote from: hopenotlate on March 04, 2023, 04:56:47 AM

Wondering about a couple of questions bumping into my mind lately : is it possible for a player to close his gaming account?
If so, and the customer has passed KYC verification, will you store his personal informations and for how long in case?

You can close your account by sending the request to our customer service. Alternatively, there is also an option to set specific gambling limits in your profile.
When the account is closed it gets the 'disabled' status in the system, but it will never be deleted from the system together with the personal information.

Thanks for quick answer. Let me please know more about this.
Do you store customer's personal data forever because of some specific legal requirements ( if so which one) or is it just a corporate choice or perhaps an industry standard?

len01

hero member

Activity: 1274

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Leading Crypto Sports Betting & Casino Platform

Quote from: Slow death on March 04, 2023, 11:40:24 AM

Can the person who asked for the account to be blocked come back some time later to ask for their account to be reactivated? if yes, then that's a good thing for people because they can come back later and they won't have headaches with KYC because they had already verified account when they deactivated the account, but this is a headache when a person has verified account , but he is regretting having created, verified the account and played, when this type of person asks to close his account, he is counting that all his data will be deleted from the system

-snip

to my knowledge when a customer asks for his account to be deactivated and after a few months he wants his account reactivated again it seems like he can't, unless the customer creates a new account and tells the casino to confirm that it's a new account from an old customer and will probably still do KYC again.

and this is almost the same case with centralized exchanges like binance when you have an account to deactivate and request data to be deleted, it can't. and when you want to come back you have to create a new account and confirm with the company to notify that it is an old customer who previously asked to be deactivated.

so if you really want to temporarily leave a certain casino, it's better not to deactivate your account if you still come back. but if you are really going to leave the casino and never come back, asking to deactivate it is okay

Slow death

legendary

Activity: 2968

Merit: 1095

Leading Crypto Sports Betting & Casino Platform

Quote from: winz.io on March 04, 2023, 09:47:38 AM

Quote from: hopenotlate on March 04, 2023, 04:56:47 AM

Wondering about a couple of questions bumping into my mind lately : is it possible for a player to close his gaming account?
If so, and the customer has passed KYC verification, will you store his personal informations and for how long in case?

You can close your account by sending the request to our customer service. Alternatively, there is also an option to set specific gambling limits in your profile.
When the account is closed it gets the 'disabled' status in the system, but it will never be deleted from the system together with the personal information.

Can the person who asked for the account to be blocked come back some time later to ask for their account to be reactivated? if yes, then that's a good thing for people because they can come back later and they won't have headaches with KYC because they had already verified account when they deactivated the account, but this is a headache when a person has verified account , but he is regretting having created, verified the account and played, when this type of person asks to close his account, he is counting that all his data will be deleted from the system

I think it would be good if you could give customers a choice:

1 - if they want their account to be just deactivated and not delete their account data

2 - if they want the account to be deactivated and all data deleted (when you do that there will be no turning back and the customer would have to create another account on the day he wants to use the casino)

giving people this opportunity to choose will be a good thing

Wiwo

hero member

Activity: 1022

Merit: 667

Leading Crypto Sports Betting & Casino Platform

Quote from: Peanutswar on March 03, 2023, 11:10:19 AM

Quote from: RILWAN on February 17, 2023, 09:42:16 AM

How long does it take for a payment bonus to reflect on my bonus balance, I deposit using the Friday bonus code but the 2 free spin hace, not veen credited to my spin balance I have already raised a ticket.

Base on my experience with winz.io, once you comply with the requirement for the bonus spin you can immediately receive an activation, did you check already the game you will claim to or the profile for activating the bonus spins? Or just some delays better to get patience I guess due to the load of several players with their server too.

The live support will be the best to get the right information and reasons why your bonus/free spin activation have been delayed and also m, you should make sure to read all the term and condition and as well follow every bonus requirement for claiming it and in whichever ways I have hard few people who have participated in the free spin promotion.

-Winz support is very active and within a short time, you will get a response as to what requirements you need to meet if your free spin is not credited yet.

winz.io

copper member

Activity: 376

Merit: 159

Winz.io - Every Bit of Fun

Quote from: hopenotlate on March 04, 2023, 04:56:47 AM

Wondering about a couple of questions bumping into my mind lately : is it possible for a player to close his gaming account?
If so, and the customer has passed KYC verification, will you store his personal informations and for how long in case?

You can close your account by sending the request to our customer service. Alternatively, there is also an option to set specific gambling limits in your profile.
When the account is closed it gets the 'disabled' status in the system, but it will never be deleted from the system together with the personal information.

Quote from: GekkeBelg on March 04, 2023, 05:34:17 AM

Hello Winz, I just wanted to let you know that I have a very positive experience playing on your website.

Quick payouts without KYC, good and friendly livechat, good betting options and odds, and nice layout and quick navigation.

So I left a positive review here cause you deserve it:
https://bitcointalksearch.org/topic/1-ratings-of-bitcoin-sportsbooks-since-2014-kyc-rankings-bonuses-scam-accus-717790

Keep up the good work!

Thank you for the kind words!

GekkeBelg

full member

Activity: 498

Merit: 101

Hello Winz, I just wanted to let you know that I have a very positive experience playing on your website.

Quick payouts without KYC, good and friendly livechat, good betting options and odds, and nice layout and quick navigation.

So I left a positive review here cause you deserve it:
https://bitcointalksearch.org/topic/1-ratings-of-bitcoin-sportsbooks-since-2014-kyc-rankings-bonuses-scam-accus-717790

Keep up the good work!

hopenotlate

legendary

Activity: 3304

Merit: 1221

Top Crypto Casino

Wondering about a couple of questions bumping into my mind lately : is it possible for a player to close his gaming account?
If so, and the customer has passed KYC verification, will you store his personal informations and for how long in case?

Peanutswar

hero member

Activity: 1498

Merit: 974

Bitcoin Casino Est. 2013

Quote from: RILWAN on February 17, 2023, 09:42:16 AM

How long does it take for a payment bonus to reflect on my bonus balance, I deposit using the Friday bonus code but the 2 free spin hace, not veen credited to my spin balance I have already raised a ticket.

Base on my experience with winz.io, once you comply with the requirement for the bonus spin you can immediately receive an activation, did you check already the game you will claim to or the profile for activating the bonus spins?. Or just some delays better to get patience I guess due to the load of a number of players with their server too.

winz.io

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Winz.io - Every Bit of Fun

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virasog

legendary

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Quote from: panjul07 on February 28, 2023, 12:34:11 PM

Quote from: Strongkored on February 28, 2023, 11:25:31 AM

Maybe that's why he doesn't come back to this thread anymore to tell whether he managed to claim the freespin or not and because his complaint has appeared for more than 10 days then it's no longer an issue, and as you said freespins from deposit bonuses are always credited instantly and I followed it several times without encountering any obstacles

There are 3 possibilities in this case IMO,
First is that he received the bonus already but he forgot to confirm it here
Second is that he did not know how it works and maybe he did something wrong so he is not eligible for the bonus.
Last which is the worst case possibility is that he did not even make a deposit (just for the sake of posting).

I would rekon that he got the bonus and did not care to respond back. This is what most people do is that they complain if there is something wrong but never care to tell if the team has fixed the issues.
People do not understand that this gives bad impression to the site as it feels that the issue is not resolved when it is usually not. I think he should come back and reply if the issue was resolved or if there was some misunderstanding about the bonus.

panjul07

legendary

Activity: 3458

Merit: 1350

Quote from: Strongkored on February 28, 2023, 11:25:31 AM

Maybe that's why he doesn't come back to this thread anymore to tell whether he managed to claim the freespin or not and because his complaint has appeared for more than 10 days then it's no longer an issue, and as you said freespins from deposit bonuses are always credited instantly and I followed it several times without encountering any obstacles

There are 3 possibilities in this case IMO,
First is that he received the bonus already but he forgot to confirm it here
Second is that he did not know how it works and maybe he did something wrong so he is not eligible for the bonus.
Last which is the worst case possibility is that he did not even make a deposit (just for the sake of posting).

Woodie

hero member

Activity: 1792

Merit: 871

Rollbit.com ⚔️Crypto Futures

Quote from: RILWAN on February 17, 2023, 09:42:16 AM

How long does it take for a payment bonus to reflect on my bonus balance, I deposit using the Friday bonus code but the 2 free spin hace, not veen credited to my spin balance I have already raised a ticket.

When it comes to these bonuses, check email received and the amount required to activate this bonus, don't use exchange rates from other places as you might fund your account with less funds needed and system won't activate the bonus.

Btw when you use the bonus code and press activate, did you see the activation pop up message on your screen (top right).

Strongkored

legendary

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Leading Crypto Sports Betting & Casino Platform

Quote from: Coin_trader on February 28, 2023, 11:15:52 AM

Quote from: Agbe on February 28, 2023, 10:30:49 AM

Quote from: RILWAN on February 17, 2023, 09:42:16 AM

How long does it take for a payment bonus to reflect on my bonus balance, I deposit using the Friday bonus code but the 2 free spin hace, not veen credited to my spin balance I have already raised a ticket.

according to OP (Wins.io) representative here, the free spins bonus is credited instant to the user's account once the user make the deposit, and why the delay again. Or is it that, it is a network problem? Since you have created a ticket for just wait patiently they would get back to you to rectify the issue.

The user probably participate on free spin bonus multiple times during the given time span. IIRC there’s a limit of participation on the free spin bonus and a user can’t participate multiple free spin bonus at the same time.

Free spin credits automatically once the deposit arrived. I do this many times on wins without any problem. Judging on his post, He is trying to abuse the free spin of win by using different code posted here with the deposit bonus code to get both free spin reward.

Maybe that's why he doesn't come back to this thread anymore to tell whether he managed to claim the freespin or not and because his complaint has appeared for more than 10 days then it's no longer an issue, and as you said freespins from deposit bonuses are always credited instantly and I followed it several times without encountering any obstacles

Coin_trader

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Leading Crypto Sports Betting & Casino Platform

Quote from: Agbe on February 28, 2023, 10:30:49 AM

Quote from: RILWAN on February 17, 2023, 09:42:16 AM

How long does it take for a payment bonus to reflect on my bonus balance, I deposit using the Friday bonus code but the 2 free spin hace, not veen credited to my spin balance I have already raised a ticket.

according to OP (Wins.io) representative here, the free spins bonus is credited instant to the user's account once the user make the deposit, and why the delay again. Or is it that, it is a network problem? Since you have created a ticket for just wait patiently they would get back to you to rectify the issue.

The user probably participate on free spin bonus multiple times during the given time span. IIRC there’s a limit of participation on the free spin bonus and a user can’t participate multiple free spin bonus at the same time.

Free spin credits automatically once the deposit arrived. I do this many times on wins without any problem. Judging on his post, He is trying to abuse the free spin of win by using different code posted here with the deposit bonus code to get both free spin reward.

Agbe

hero member

Activity: 854

Merit: 1246

Quote from: RILWAN on February 17, 2023, 09:42:16 AM

How long does it take for a payment bonus to reflect on my bonus balance, I deposit using the Friday bonus code but the 2 free spin hace, not veen credited to my spin balance I have already raised a ticket.

according to OP (Wins.io) representative here, the free spins bonus is credited instant to the user's account once the user make the deposit, and why the delay again. Or is it that, it is a network problem? Since you have created a ticket for just wait patiently they would get back to you to rectify the issue.

winz.io

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Winz.io - Every Bit of Fun

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rafaloko

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Quote from: winz.io on February 21, 2023, 09:52:43 AM

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Topic: 🚀 WINZ.IO 🚀 JOIN $10,000 FREE LOTTERY 🥳 WELCOME BONUS: 300 FREE SPINS 🎁 - page 5. (Read 16801 times)