Wondering about a couple of questions bumping into my mind lately : is it possible for a player to close his gaming account?
If so, and the customer has passed KYC verification, will you store his personal informations and for how long in case?
You can close your account by sending the request to our customer service. Alternatively, there is also an option to set specific gambling limits in your
profile.
When the account is closed it gets the 'disabled' status in the system, but it will never be deleted from the system together with the personal information.
Can the person who asked for the account to be blocked come back some time later to ask for their account to be reactivated? if yes, then that's a good thing for people because they can come back later and they won't have headaches with KYC because they had already verified account when they deactivated the account, but this is a headache when a person has verified account , but he is regretting having created, verified the account and played, when this type of person asks to close his account, he is counting that all his data will be deleted from the system
I think it would be good if you could give customers a choice:
1 - if they want their account to be just deactivated and not delete their account data
2 - if they want the account to be deactivated and all data deleted (when you do that there will be no turning back and the customer would have to create another account on the day he wants to use the casino)
giving people this opportunity to choose will be a good thing
