Woman won $43million but was offered a steak dinner instead of her winnings - page 4.

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Quote from: Davidvictorson on January 10, 2023, 12:41:44 PM

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Katrina Bookman was playing the slots at the Resorts World Casino in Jamaica, Queens when she secured what would have been the largest slot machine jackpot in US history - $42,949,672 (£35.4m). She took a selfie with the machine to mark the moment, and later said her whole body went 'numb' when she saw the life-changing figure. Bookman was told to come back the next day to discuss her winnings, but when she asked an employee what she'd be walking away with, he responded: "You didn't win nothing." The New York State Gaming Commission said Bookman’s machine had malfunctioned, and that she'd actually won just $2.25 (£1.86).The machine had a disclaimer stating 'malfunctions void all pays and plays', and as a result the commission said that they were required by law to give Bookman only what she'd actually won.

Source: https://www.unilad.com/community/woman-won-43-million-offered-steak-dinner-instead-055644-20230108

Some Casinos are just plain fraudulent. So this woman visited a casino, play slot and won $43million. She took a selfie with the amount displayed on the machine. The casino saw it and told her to return the next day so they could talk about the winnings. Next day she returned. Story changed. She was told the machine had malfunctioned and therefore it was what was responsible for the winnings. They went ahead to offer her a complimentary steak dinner. I got so livid reading this story.

Isn't this just the stupidest reason not to give her her winnings?
Couldn't they have known that their so-called machine was faulty before letting gamblers use it?
How could they do this to her?

If a casino is licensed and has a good reputation, then whatever and whatever wins visitors get will really be given.
Only stupid people believe the reasons that have been told by the casino management.
If the casino thinks that the machine is broken why is it still left there and when visitors play it why aren't they warned but instead just let it be? So I think this reason is still inappropriate and doesn't make sense.
He is entitled to all of his winnings and can submit these fraudulent actions to court.

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Quote from: Davidvictorson on January 10, 2023, 12:41:44 PM

Quote

Katrina Bookman was playing the slots at the Resorts World Casino in Jamaica, Queens when she secured what would have been the largest slot machine jackpot in US history - $42,949,672 (£35.4m). She took a selfie with the machine to mark the moment, and later said her whole body went 'numb' when she saw the life-changing figure. Bookman was told to come back the next day to discuss her winnings, but when she asked an employee what she'd be walking away with, he responded: "You didn't win nothing." The New York State Gaming Commission said Bookman’s machine had malfunctioned, and that she'd actually won just $2.25 (£1.86).The machine had a disclaimer stating 'malfunctions void all pays and plays', and as a result the commission said that they were required by law to give Bookman only what she'd actually won.

Source: https://www.unilad.com/community/woman-won-43-million-offered-steak-dinner-instead-055644-20230108

Some Casinos are just plain fraudulent. So this woman visited a casino, play slot and won $43million. She took a selfie with the amount displayed on the machine. The casino saw it and told her to return the next day so they could talk about the winnings. Next day she returned. Story changed. She was told the machine had malfunctioned and therefore it was what was responsible for the winnings. They went ahead to offer her a complimentary steak dinner. I got so livid reading this story.

Isn't this just the stupidest reason not to give her her winnings?
Couldn't they have known that their so-called machine was faulty before letting gamblers use it?
How could they do this to her?

That just seems propostrous. I mean if the machine is faulty why is it there in the first place? They should at least give a compensation to the winner and they should be fined for having a faulty machine in operation.

piebeyb

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strange reasoning and actually the lady should not only get a free steak dinner compensation but also at least a few tens of thousands of dollars won't hurt that land based casino, this is definitely fraud in my view, if that happened to me of course i would sue her if no reasonable compensation

btc_angela

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Quote from: ryzaadit on January 11, 2023, 03:56:22 AM

Bullshit moment.

Imagine, they keep malfunction machine alive and while something like this happened they using that reason. first time to see this scenario. I'm gonna to sue them, because it's their duty for the machine as long there is no cheated on my self.

If they can void the winning, how about the money people lose because of this shit machine. ~HAHA

And yeah, I'm thinking this is just an excused for casinos not to pay jackpot in every chance they have. And by chance it did happen to another of their patrons, and then they refuse to pay as well. So in the end we can see that patterns emerging.

Just funny though that the machine gave out that huge jackpot, I mean what kind of malfunction it will be, that is the worst malfunction that I have ever since, Lol. Giving millions to players but then voided by the casino in the end, that's gonna hurt.

Yogee

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Quote from: Sithara007 on January 11, 2023, 03:13:06 AM

....
The latest update is that the casino refused to pay her anything and the court also sided with them.

Where did you get the information that she lost case in court? The link I shared indicates it is still pending and I couldn't find other articles with a clear verdict.

Note that it's the New York State Gambling Commission that took the side of the casino after checking the slot machine.

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But then what about the mental agony that was inflicted on Miss Katrina Bookman?

That's up to the court to decide.

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I can understand if the machine malfunctioned. But what was the need to keep her waiting for more than 24 hours and then deny the payment? If the malfunction was there, then it should have been informed immediately. And I really don't know whether the malfunction resulted from any tweaking from the casino employees (can't trust these people).

The 24 hours is probably to let the NYSGC check the slot machine first before informing Ms. Bookman. Whether it was tampered by an employee or the investigation was rigged is for the court to find out and decide.

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I have one more question. Why the court is always assuming that the malfunction only happens in one direction?

What do yoh mean by "only happens in one direction"?
The court decide based on the arguments and the evidence presented by prosecution and defense.

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If some of the players were wrongly awarded the winnings as a result of malfunction, then I am 100% sure that many more were denied winnings as a result of it.

Do you have any data supporting this? I never heard or read casinos paying any player despite a malfuntioning machine.

ryzaadit

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Bullshit moment.

Imagine, they keep malfunction machine alive and while something like this happened they using that reason. first time to see this scenario. I'm gonna to sue them, because it's their duty for the machine as long there is no cheated on my self.

If they can void the winning, how about the money people lose because of this shit machine. ~HAHA

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It seems that the casino cheated by turning the facts that happened to the woman upside down so that the casino did not pay her the winnings.
And if the machine is broken, the casino should write a message that it is broken so no one will use it.
But instead of writing down the message, the casino just let it go and finally, someone won a lot of money but the casino refused to pay them.
However, it seems that the casino was deliberately cheating, so the woman could not get her winnings.
But we must remember that the casino owns the place of business and we do nothing to the casino.

Sithara007

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Quote from: Kakmakr on January 11, 2023, 03:13:38 AM

Yea, I see this on a regular basis.... even yesterday, someone on Stake.com reported that he hit a 1000x on Plinko ....and it paid out 2x. The casino just said it was a GUI glitch and the actual payout was not 1000x... Roll Eyes

Now, if the maximum payout on the Slot she played indicated say 3000x and she bet the maximum amount of $10 per bet .....then it is impossible for her to have won that $43 million. (That is understandable, so they should honor the maximum payout of say $30 000)

From what I understand, the maximum amount that can be won from that slot machine is $6,500. And the issue is that the casino even refused to acknowledge this and offered to refund $2 as it was the amount being waged. Bookman's attorney (Alan Ripka) was ready to reach a compromise deal in case the casino accepted it's responsibility and offered the maximum liable amount (i.e 6.5k). Dan Bank (representative for the Resorts World Casino) was very adamant that they are not ready for this compromise deal and they won't provide anything more than $2 to Miss Bookman.

irhact

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Quote from: Davidvictorson on January 10, 2023, 12:41:44 PM

Isn't this just the stupidest reason not to give her her winnings?
Couldn't they have known that their so-called machine was faulty before letting gamblers use it?
How could they do this to her?

The authority of the state this incident occur has to investigate the claims and if it comes out negative that the mechine didn't malfunction then not only do the casino pay the winners all full amount she won, the authority also have to withdraw the license of that casino so they don't operate anymore. With this punishment other casino owners will learn and not be as wicked as the casinos owner was trying to be.

If they didn't have such reward at hand, they could have easily informed the winners and work out some compensation scheme that the winner would had accepted instead of lying. If I won this and was refused my rewards, I would had taken the casino owner to court immediately

Kakmakr

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Yea, I see this on a regular basis.... even yesterday, someone on Stake.com reported that he hit a 1000x on Plinko ....and it paid out 2x. The casino just said it was a GUI glitch and the actual payout was not 1000x... Roll Eyes

Now, if the maximum payout on the Slot she played indicated say 3000x and she bet the maximum amount of $10 per bet .....then it is impossible for her to have won that $43 million. (That is understandable, so they should honor the maximum payout of say $30 000)

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Quote from: Yogee on January 11, 2023, 12:30:51 AM

No this happened in 2016. She sued the casino in 2017. You may read more from the link in my above comment.

Yeah... noticed it. The latest update is that the casino refused to pay her anything and the court also sided with them. But then what about the mental agony that was inflicted on Miss Katrina Bookman? I can understand if the machine malfunctioned. But what was the need to keep her waiting for more than 24 hours and then deny the payment? If the malfunction was there, then it should have been informed immediately. And I really don't know whether the malfunction resulted from any tweaking from the casino employees (can't trust these people).

I have one more question. Why the court is always assuming that the malfunction only happens in one direction? If some of the players were wrongly awarded the winnings as a result of malfunction, then I am 100% sure that many more were denied winnings as a result of it. IMO, the casino has two options:

1. Accept the claim from Miss Katrina Bookman
2. Deny the claim and refund all the players who have used that particular slot machine from the time it was installed.

Are they ready for either of these two options?

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Quote from: Davidvictorson on January 10, 2023, 12:41:44 PM

Isn't this just the stupidest reason not to give her her winnings?
Couldn't they have known that their so-called machine was faulty before letting gamblers use it?
How could they do this to her?

I am so angry right now while reading this story, like you said, some casinos are plainly fraudulent, i am even finding it difficult to believe this happened for real, and as it is, the woman in question can not do anything other than accept whatever is given to her.

She can not file a lawsuit against this casino since it is said that a disclaimer was written on the body of the machine that malfunctions voids all pays and plays, and the casino have claimed the machine malfunctioned, the question now is, why would the casino allow users play on a faulty machine?
This is an absolute fraud and one that shouldn't be condoned, i could suggest the woman get some higher authorities involved to investigate this matter, to be really sure that the machine in question really malfunctioned.

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Quote from: Jawhead999 on January 11, 2023, 01:34:23 AM

Why she not move her case to court? if she's play in licensed casino, of course it will be easier to proceed legal action. Offline licensed casino and online licensed casino are completely different, offline licensed casino will need to follow a lot requirement and make sure their casino is meet the governments rule. I'd say there's nothing to lose if the woman go into court, IMO she just doesn't have any idea with the slots machine work, so she just agree with the casino owner's words.

This is the case of pure fraud and scam on part of casino management, they arranged this tactics to attract costumers for gambling and in return thru back off from their winning amount. Now in this case there are many proves right on spot .
1. Selfie taken by the lady.
2. The camera records of casino.
3. The people present there who are playing

This story is really strange if it's true actually and this casino should have been closed by now for such fraudulent activities.

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Quote from: Strongkored on January 11, 2023, 02:03:54 AM

Quote from: Jawhead999 on January 11, 2023, 01:34:23 AM

Why she not move her case to court?

She did but it has not produced any results, you can see the reply that I quote below

Quote from: Yogee on January 10, 2023, 01:19:03 PM

This happened in 2016 just in case anyone is wondering. I tried to search for the verdict of the lawsuit she filed against the casino but it looks like it's still pending. I personally doubt she'll win the case since the NY Gaming Commission already sided with Resort World. The said machine's maximum payout is supposedly $6500 only.

Here's a more updated story if you want to read https://bonuslots.net/katrina-bookman-vs-resorts-world-casino/

And also in the article the lawyer for the woman said at least she got the max win from the slot games which is around $6,500 not just steak

Quote

Ripka further argued that at least 6500 dollars must be paid to his client, which is the maximum payment of the machine.

Source
Feel sorry for the woman because she has waited long enough for this case but justice has not yet been received, it would be better to get legal certainty than just waiting for something unclear like what she experienced

The lawyer is right she should be paid the maximum amount of $6500, its not her fault that the slot is malfunctioning at the time that she is playing no gambler wants to play in a malfunctioning machine we all want equal chances, not a chance that will favor gamblers or the casino operators.
The court should have a final ruling on this because an incident like this could happen again so they will have a reference on what action to take, both the operators and the players.

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Quote from: Jawhead999 on January 11, 2023, 01:34:23 AM

Why she not move her case to court?

She did but it has not produced any results, you can see the reply that I quote below

Quote from: Yogee on January 10, 2023, 01:19:03 PM

This happened in 2016 just in case anyone is wondering. I tried to search for the verdict of the lawsuit she filed against the casino but it looks like it's still pending. I personally doubt she'll win the case since the NY Gaming Commission already sided with Resort World. The said machine's maximum payout is supposedly $6500 only.

Here's a more updated story if you want to read https://bonuslots.net/katrina-bookman-vs-resorts-world-casino/

And also in the article the lawyer for the woman said at least she got the max win from the slot games which is around $6,500 not just steak

Quote

Ripka further argued that at least 6500 dollars must be paid to his client, which is the maximum payment of the machine.

Source
Feel sorry for the woman because she has waited long enough for this case but justice has not yet been received, it would be better to get legal certainty than just waiting for something unclear like what she experienced

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Why she not move her case to court? if she's play in licensed casino, of course it will be easier to proceed legal action. Offline licensed casino and online licensed casino are completely different, offline licensed casino will need to follow a lot requirement and make sure their casino is meet the governments rule. I'd say there's nothing to lose if the woman go into court, IMO she just doesn't have any idea with the slots machine work, so she just agree with the casino owner's words.

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Damn that feels bad. Her mistake was leaving without any sort of proof or documentation that she won and that the casino would give the winnings to her the next day as they stated. It's also absurd how the casinos stating it as a "malfunction" on their part is enough to pretty much deny the win. At the very least, I would've wanted more in terms of compensation than just a steak dinner.

Not that she can get anything else out of it though, since the NY game commission already sided with the casino. Rather unfortunate.

Pierre 2

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Quote from: Zlantann on January 10, 2023, 01:12:07 PM

Quote from: Pierre 2 on January 10, 2023, 01:01:18 PM

This is like the most fraud thing I have ever observed since social media became so strong. I understand that than kind of money can be very disruptive for their casino business. Although if there are issues with their slot machines its their responsibility to fix it. Not very sure how law works but I think this customer should directly open case against that fraud. In proper countries she would definitely win a lot of money at least.

Reading the terms of service of most casino companies might be very challenging because it can be time consuming, but I think it is worth studying. At least gamblers would be able to know thier rights and privilege. The slot machine has a disclaimer that voids all wins if it malfunctions. But how would the firm prove that the machine has fault? Would they not hide behind slot machine problems to deny genuine winners thier funds?

I think the woman should seek legal advice and look for various means to recover her win. She is not to blame for the machine malfunctioning. If she has lost a huge bet due to the machine's problems, would they have recognized that the machine caused her loss? They would have concealed it and go on with thier operations.

I feel like noone would ever read such terms because it's very time consuming. I once try to read such documents. Its probably better to get law assistance to pick very legit casino. On the other hand even if casino wasn't doing fraud they would at least compensate their customer. Obviously now with couple of dollars. Their behavior is outrageous in that sense so I really disliked how it went through. I would be very sad honestly if I experienced same thing.

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Quote from: Finestream on January 10, 2023, 05:40:06 PM

Quote from: Yogee on January 10, 2023, 01:19:03 PM

This happened in 2016 just in case anyone is wondering. I tried to search for the verdict of the lawsuit she filed against the casino but it looks like it's still pending. I personally doubt she'll win the case since the NY Gaming Commission already sided with Resort World. The said machine's maximum payout is supposedly $6500 only.

Here's a more updated story if you want to read https://bonuslots.net/katrina-bookman-vs-resorts-world-casino/

Maybe the slot machine is really malfunctioning that time but the casino staffs should have fixed it, otherwise players should be warned not to play on it. But i felt sorry for that woman because knowing that the NY Gaming Commission has sided with the casino, then I don’t think she will still receive her won amount. But at least she will still be given the maximum payout and not just settle with a simple dinner.

It was fixed after that $42 million+ appeared on the screen hehe. Giving her the maximum payout would have been a good compromise but they have a policy to void the result when the machine malfunctions.

Quote from: Sithara007 on January 10, 2023, 11:36:48 PM

BTW, this incident happened way back in 2017, in case no one has noticed it yet.

https://www.bbc.com/news/world-us-canada-40300062

No this happened in 2016. She sued the casino in 2017. You may read more from the link in my above comment.

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Quote from: Davidvictorson on January 10, 2023, 12:41:44 PM

Quote

Katrina Bookman was playing the slots at the Resorts World Casino in Jamaica, Queens when she secured what would have been the largest slot machine jackpot in US history - $42,949,672 (£35.4m). She took a selfie with the machine to mark the moment, and later said her whole body went 'numb' when she saw the life-changing figure. Bookman was told to come back the next day to discuss her winnings, but when she asked an employee what she'd be walking away with, he responded: "You didn't win nothing." The New York State Gaming Commission said Bookman’s machine had malfunctioned, and that she'd actually won just $2.25 (£1.86).The machine had a disclaimer stating 'malfunctions void all pays and plays', and as a result the commission said that they were required by law to give Bookman only what she'd actually won.

Source: https://www.unilad.com/community/woman-won-43-million-offered-steak-dinner-instead-055644-20230108

Some Casinos are just plain fraudulent. So this woman visited a casino, play slot and won $43million. She took a selfie with the amount displayed on the machine. The casino saw it and told her to return the next day so they could talk about the winnings. Next day she returned. Story changed. She was told the machine had malfunctioned and therefore it was what was responsible for the winnings. They went ahead to offer her a complimentary steak dinner. I got so livid reading this story.

Isn't this just the stupidest reason not to give her her winnings?
Couldn't they have known that their so-called machine was faulty before letting gamblers use it?
How could they do this to her?

I have been hearing about this all day today. The poor woman does not deserve such a roller coaster of emotion. Even if she did not win the money she should still sue and get money for having been put through that ordeal by a faulty machine, which the mentioned casino has a duty of responsibility for. Their machine, their responsibility.

By the same thought: Can the casinos claim that winnings are undeserved when a human shuffles the cards the wrong way at the blackjack table? just because he was distracted or intoxicated?

Although by that very same thought, should she not get to keep the winnings? Whether it was faulty or not has to be proven. They cannot make claims without evidence. So where exactly is the evidence?

I would vote that she keeps the winnings.

Topic: Woman won $43million but was offered a steak dinner instead of her winnings - page 4. (Read 6292 times)