Not exactly happy long-term customer here as well.
According to my bank, my non-trivial transfer went out from their side about a week ago. Still no deposit on bitstamp :/
Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC - page 43. (Read 231282 times)
posted already in the newbie section, but did not get an answer (wow, a déjà vu)
yesterday:
I have made a SEPA deposit of €2.1k on November 18, and three 4-figure deposits on November 20.
The November 20 deposits all got credited within the same day! But the oldest (and largest) deposit, from november 18, is still missing. How is that possible?
I sent a ticket more than 20 hours ago - no reply. Is somebody from bitstamp here, who could look into this??
what also looks weird... is this normal?
Account -> History says: 2013-11-18 14:25:01 [IP-Address] Opened SEPA deposit for EUR 2,100.00
but Deposits -> Your Deposit Requests says: Nov. 18, 2013 EU bank transfer (SEPA) EUR 2,100.00 Finished
how can it be "Finished" when the money has not been credited yet??? it is also not shown in Account -> Transactions
and why do friends of mine asking senseless questions about depositing or buying bitcoins, get replies within 4-5 hours??
today:
ok i'm getting mad
WHERE IS THE PROBLEM TO REPLY WITHIN 40!! HOURS?? U EARN SOME 10 or 100K PER DAY. EMPLOY MORE SUPPORT STAFF U GREEDY ****** ********!!
AND SEND ME MY MONEY!
meanwhile btc price is exploding....
yesterday:
I have made a SEPA deposit of €2.1k on November 18, and three 4-figure deposits on November 20.
The November 20 deposits all got credited within the same day! But the oldest (and largest) deposit, from november 18, is still missing. How is that possible?
I sent a ticket more than 20 hours ago - no reply. Is somebody from bitstamp here, who could look into this??
what also looks weird... is this normal?
Account -> History says: 2013-11-18 14:25:01 [IP-Address] Opened SEPA deposit for EUR 2,100.00
but Deposits -> Your Deposit Requests says: Nov. 18, 2013 EU bank transfer (SEPA) EUR 2,100.00 Finished
how can it be "Finished" when the money has not been credited yet??? it is also not shown in Account -> Transactions
and why do friends of mine asking senseless questions about depositing or buying bitcoins, get replies within 4-5 hours??
today:
ok i'm getting mad
WHERE IS THE PROBLEM TO REPLY WITHIN 40!! HOURS?? U EARN SOME 10 or 100K PER DAY. EMPLOY MORE SUPPORT STAFF U GREEDY ****** ********!!
AND SEND ME MY MONEY!
meanwhile btc price is exploding....
I used AstroPay and within 2 days my money was there.
Still awaiting a several k SEPA deposit I made on 16th of november. NO response whatsoever by ticket support or email. Wonder if I'll ever see the money again??
I got the same Problem. If you click on SEPA in your Deposit Options, does there stands" Waiting for you to send the funds..."?
@Bitstamp
Come on Dudes, i always thought u Guys were serious... you told on 20.11 bout solved banking problems but many people like me still wait for there deposits.
Without Support Message...
It's just passed 65 Hours and my 400 USD funds WERE NOT CREDITED, no response from tickets or emails.. The only thing you guys are REALLY DEALING with is something on automated mode, if you run any trouble with the payment (LIKE I DID), you'll get no response for DAYS, and might lose a lot of money...
400 USD may not seem that much, but it's prevented me from funding a lot more.. If bitstamp checked my account history they would see that i fund like 2,000.00 USD per day on a regular basis..
It's too much disrespect for people who gave money to them!
400 USD may not seem that much, but it's prevented me from funding a lot more.. If bitstamp checked my account history they would see that i fund like 2,000.00 USD per day on a regular basis..
It's too much disrespect for people who gave money to them!
Can anyone recommend any other EU exchange apart from Sh*tstamp? As soon as my SEPA transfer I made on 18th gets credited, I'm going to kiss Bitstamp a permanent goodbye. In the spring my account got robbed and I lost about 2000 euros because Bitstamp doesn't offer two-factor auth for Nokias and has otherwise fairly easily crackable security.
Now they first made a post about banking software issues on 18th, although some people have said to wire money to them on 12th and still not getting credited. Then their page page goes down for several days and there is not a single f'ing post from the staff posted on social media about what's going on untill they report "everything is fixed, but the standard banking processing". How about some estimates on how long the standard banking transfer will take to process?? It has now been two days since they made that post and my account hasn't still been credited.
The way they run their "customer service", if you can call it that, is just... I don't even know that call it. It's something I want to have nothing to do with.
Now they first made a post about banking software issues on 18th, although some people have said to wire money to them on 12th and still not getting credited. Then their page page goes down for several days and there is not a single f'ing post from the staff posted on social media about what's going on untill they report "everything is fixed, but the standard banking processing". How about some estimates on how long the standard banking transfer will take to process?? It has now been two days since they made that post and my account hasn't still been credited.
The way they run their "customer service", if you can call it that, is just... I don't even know that call it. It's something I want to have nothing to do with.
Bitcoin-central.net (see https://bitcointalk.org/index.php?topic=129461.680) could be an alternative, however the backlog for document verification is quite high at the moment. On a positive note, when I told them that I had been waiting for verification for 20 days, they escalated the issue to their partner and I got verified straight away (IIRC the next day).
Also there are no charting facilities at the moment, so you would be trading blind.
I must say that my recent experience has been similar. No crediting of bank wire deposits for 4 days now, and of course.... no customer service. With basically non-existant service you have to wonder how bitstamp will be able to survive. On the positive side: bitcoin withdrawals now finally work quickly.
Still awaiting a several k SEPA deposit I made on 16th of november. NO response whatsoever by ticket support or email. Wonder if I'll ever see the money again??
Does anyone have an ideea if I withdraw usd from bitstamp into my EUR account, it should get credited, right?
Also, "Waiting to be processed" means the wire hasn't actually left bitstamp?
Also, "Waiting to be processed" means the wire hasn't actually left bitstamp?
hi nottorious91,
If you withdraw usd to your euro account it will be credited, your bank will do the exchange.
"Waiting to be processed" means that it has not left bitstamp yet. In my case over the last months, the status usually moves from "Waiting to be processed" to "Finished" within 24 hours. And then you only have to wait less than a week for it to arrive in your account (for an international transfer, SEPA might be even faster).
Thanks for the reply. I hope my SEPA withdraw will arrive monday / tuesday.
Does anyone have an ideea if I withdraw usd from bitstamp into my EUR account, it should get credited, right?
Also, "Waiting to be processed" means the wire hasn't actually left bitstamp?
Also, "Waiting to be processed" means the wire hasn't actually left bitstamp?
hi nottorious91,
If you withdraw usd to your euro account it will be credited, your bank will do the exchange.
"Waiting to be processed" means that it has not left bitstamp yet. In my case over the last months, the status usually moves from "Waiting to be processed" to "Finished" within 24 hours. And then you only have to wait less than a week for it to arrive in your account (for an international transfer, SEPA might be even faster).
Does anyone have an ideea if I withdraw usd from bitstamp into my EUR account, it should get credited, right?
Also, "Waiting to be processed" means the wire hasn't actually left bitstamp?
Also, "Waiting to be processed" means the wire hasn't actually left bitstamp?
What it leaves you is with 0.2%-0.3% of your funds. Thats not such a big deal when everything else works. It will be fixed
It is a big deal depending on how much money you are transacting.
Lack of communication is not helping either.
Your mileage may vary.
At this point, all is excellent. Bitstamp is rocking again 
Not even remotely close: with the fees discrepancy the exchange is not able to use all your USD balance when you buy BTC, buying less BTC and leaving you with unspent USD.
What it leaves you is with 0.2%-0.3% of your funds. Thats not such a big deal when everything else works. It will be fixed
At this point, all is excellent. Bitstamp is rocking again
Not even remotely close: with the fees discrepancy the exchange is not able to use all your USD balance when you buy BTC, buying less BTC and leaving you with unspent USD.
No, not everything is good at all. Bitstamp is making me really mad. I can't wait to switch to one of the newer exchanges that seem to mushroom.
At this point, all is excellent. Bitstamp is rocking again
Finally, money credited! Good.
47 Hours AND NO SINGLE ANSWER .. Maybe staff is rich and is spending money on the beach with cars, girls and so on... And wouldn't have 5 seconds to tweet or respond to tickets..
I'm pretty upset since I followed normal steps which I had always followed flawlessly and 47 HOURS and no single: "Ok, we're looking into it" - 5 simple words just to make sure we're not cattles
I have 400 USD stuck between 2 companies 48 hours ago: Astropaycard.com <-> Bistamp
Caio
I'm pretty upset since I followed normal steps which I had always followed flawlessly and 47 HOURS and no single: "Ok, we're looking into it" - 5 simple words just to make sure we're not cattles
I have 400 USD stuck between 2 companies 48 hours ago: Astropaycard.com <-> Bistamp
Caio
Regarding cash withdrawals, does "withdrawal confirmed" mean withdrawal processed?
Apologies, as I stated a few pages ago, we are waiting for our international tests to confirm the issues are resolved before making an announcement. I expect this to happen tonight or tomorrow morning.
This is how a company communicates with customers, watch and learn:
https://twitter.com/NodeStatus
They don't hide problems, they report them openly every single time. Also they are able to reply to questions and tickets in less than 4 hours.
I understand that this could be a cultural issue, but there is no need to hide things from customers like in the past when the communist party and the iron curtain were very well established in Central and Eastern Europe.
Do you have an issue with the visualisation of the fees? Fine. Sh*t happens. Spend 5 f*cking seconds twitting about it and then copy&paste the same message on your facebook page and on the news page as well.
Jump to: