Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC - page 46. (Read 231282 times)
thanks for all efforts made, but not everything is resolved yet, email confirmations are still not working, please fix asap or implement feature to disable email confirmations when 2f is enabled
SEPA has arrived and the whole site is back up.
Still massively dissapointed in the customer service exhibited in this last 48 hour period.
Still massively dissapointed in the customer service exhibited in this last 48 hour period.
We apologize for any delays which you may have experienced. We currently accumulated a backlog which we are now working to resolve as soon as possible.
Thats all fine to say now but its really not hard to keep your customers in the loop and answer support tickets quicker than 48 hours. One ambiguous announcement on facebook when your an active member of the community really doesn't cut it. Not when theres thousands of dollars in limbo.
Thankyou for sorting it all out though and I hope you will provide an explanation as to what happened.
@hazek are you going to give us an explanation of
1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.
In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...
1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.
In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...
SEPA has arrived and the whole site is back up.
Still massively dissapointed in the customer service exhibited in this last 48 hour period.
Still massively dissapointed in the customer service exhibited in this last 48 hour period.
We apologize for any delays which you may have experienced. We currently accumulated a backlog which we are now working to resolve as soon as possible.
Finally got my coins out. Ill wait till they make a comment about whats going on until I trust them again.
We will provide an update once our internal testing is complete and confirms any issues were successfully resolved.
SEPA has arrived and the whole site is back up.
Still massively dissapointed in the customer service exhibited in this last 48 hour period.
Still massively dissapointed in the customer service exhibited in this last 48 hour period.
my 30 day volume is at 0BTC. If i make a trade now, do i get a refund on the 0.18% commision i pay too much?
regards
regards
The fee has been reset and is now being recalculated which takes 2 seconds per every user(after maintenance server has to re-calculate the last 30days of trading for every user).
While the fee may not be correctly displayed the correct fee is applied when trading. This can be confirmed in your transaction's log.
Finally got my coins out. Ill wait till they make a comment about whats going on until I trust them again.
Dear Bitstamp clients,
We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.
We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.
Thank you for your understanding.
Best regards,
The Bitstamp team
We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.
We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.
Thank you for your understanding.
Best regards,
The Bitstamp team
UPDATE: This issue has been resolved. All pending transfers are being processed.
UPDATE: This issue has been resolved. All pending transfers are being processed.
my 30 day volume is at 0BTC. If i make a trade now, do i get a refund on the 0.18% commision i pay too much?
regards
regards
Dear Bitstamp clients,
We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.
We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.
Thank you for your understanding.
Best regards,
The Bitstamp team
We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved and be resolved tomorrow or the next day.
We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.
Thank you for your understanding.
Best regards,
The Bitstamp team
UPDATE: This issue has been resolved. All pending transfers are being processed.
Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".
Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
How long are you waiting?Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
Exactly one week now.
Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".
Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
How long are you waiting?Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
Still SEPA transfer in limbo, so much for "We expect this issue to be solved and be resolved tomorrow or the next day".
Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
Oh, and thanks a lot for the transparency and open communication!!! FUCKING A!!!!
Looking at my transaction, they seem to send out a whole batch in one tx, so that might account for the delays, they wait for enough BTC (like 700+) before writing and broadcasting the tx
At the moment the site responds quick for me. Looks all much better.
BTC's that I have have sent a couple of hours ago also arrived in my account and I was able to sell them without any problems.
Not ok (yet):
30 day USD volume still standing at 0$
Commission rate at 0.5% (should be lower)
BTC's that I have have sent a couple of hours ago also arrived in my account and I was able to sell them without any problems.
Not ok (yet):
30 day USD volume still standing at 0$
Commission rate at 0.5% (should be lower)
I have succesfully withdrawed a small amount of bitcoins from Bitstamp:
https://blockchain.info/tx/9dca539724d4e3372223acc5a9603fc71c34b57c54de77edd842060f228c406f
Any news on the SEPA transfers? I have a significant amount in limbo.
https://blockchain.info/tx/9dca539724d4e3372223acc5a9603fc71c34b57c54de77edd842060f228c406f
Any news on the SEPA transfers? I have a significant amount in limbo.
You call that small amount?
You must be JB
I send money to bitstamp through SEPA week ago and I still havent recieved it.
I am a bit worried. I send support ticket two days ago. No reply yet.
Should I contact my bank ?
I am a bit worried. I send support ticket two days ago. No reply yet.
Should I contact my bank ?
I sent 1 BTC to my Bitstamp address and after 12 confirmations it still hasn't been added to my balance. Has anyone else had this issue?
Received my coins finally and the site seems to be running again
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