This is now fixed. Thank you for your reports and apologies for the inconvenience.
Works again, email arrived instantly. Thanks.
Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC - page 45. (Read 231282 times)
Works again, email arrived instantly. Thanks.
Warning to users:
Another problem persists: Adding the order however is instant, and instantly shows in the open order list..., but cancelling an order takes about 60 seconds to register on the system - huge lag.
Buyer be ware!
Another problem persists: Adding the order however is instant, and instantly shows in the open order list..., but cancelling an order takes about 60 seconds to register on the system - huge lag.
Buyer be ware!
Submitted a bank wire one week ago
Called the bank today and confirmed bitstamp's bank received the funds
Now I am waiting to see when my bitstamp account will be credited
Called the bank today and confirmed bitstamp's bank received the funds
Now I am waiting to see when my bitstamp account will be credited
My account finally got funded!
I m still waiting
Submitted a bank wire one week ago
Called the bank today and confirmed bitstamp's bank received the funds
Now I am waiting to see when my bitstamp account will be credited
Called the bank today and confirmed bitstamp's bank received the funds
Now I am waiting to see when my bitstamp account will be credited
My account finally got funded!
Same problem here, withdrawal confirmation emails not arriving.
This is now fixed. Thank you for your reports and apologies for the inconvenience.
Completely ignoring the scores of requests for an explanation of what actually happened etc....
You are demonstrating wilfully ignoring us now... interesting...
Apologies, as I stated a few pages ago, we are waiting for our international tests to confirm the issues are resolved before making an announcement. I expect this to happen tonight or tomorrow morning.
But dont you see, that is exactly the problem. Until now, you havent even admitted there was a problem with site down, unusable, API down.... blocking of legitimate users ... BTC withdrawals not happening etc etc...
That is the problem. You need to communicate WHEN THERE IS A PROBLEM that there is a problem and you are working to resolve it. At least them people know something is up. Otherwise, we are all in the dark.
Step 1 is to acknowledge there is a problem - that works for you too because you dont have to wade through 1000 support emails etc asking wtf is up. You can do that over twitter. It's not hard,...5 seconds...
Step 2 is when you things are getting near under control to give a status update - not resolved but we're getting to grips with it.
Step 3, is the morning after stuff...
You cant just jump to step 3... and frankly it looks like unless we hadn't goaded you, you'd have remained silent. That's not acceptable. WE ARE YOUR CUSTOMERS. We pay your salary, so please respect us a little.
And have some respect for the fact failings on your side can have huge financial consequences for us.... you must be more responsible.
Customer relations dont get better with silence - they get better by owning up, up front.
tell someone higher up about this so they develop a better policy for dealing with incidents
Same problem here, withdrawal confirmation emails not arriving.
This is now fixed. Thank you for your reports and apologies for the inconvenience.
Works again, email arrived instantly. Thanks.
Same problem here, withdrawal confirmation emails not arriving.
This is now fixed. Thank you for your reports and apologies for the inconvenience.
Completely ignoring the scores of requests for an explanation of what actually happened etc....
You are demonstrating wilfully ignoring us now... interesting...
Apologies, as I stated a few pages ago, we are waiting for our international tests to confirm the issues are resolved before making an announcement. I expect this to happen tonight or tomorrow morning.
Same problem here, withdrawal confirmation emails not arriving.
This is now fixed. Thank you for your reports and apologies for the inconvenience.
Completely ignoring the scores of requests for an explanation of what actually happened etc....
You are demonstrating wilfully ignoring us now... interesting...
Same problem here, withdrawal confirmation emails not arriving.
This is now fixed. Thank you for your reports and apologies for the inconvenience.
@hazek are you going to give us an explanation of
1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.
In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...
1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.
In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...
+1
Same problem here, withdrawal confirmation emails not arriving.
Check Spam. Mine always go there. I was able to withdraw all my funds this morning, after some nail biting hours...
That's not it, simply not getting the email. Got withdrawal confirmations just fine 2 days ago and received deposit confirmations just fine today.
I just tried again, withdrawal emails definitely aren't coming in. Not in spam folder either. I've already received a password reset email and a message about my SEPA withdrawal being completed after problems with withdrawal request mails started happening. So it's just the withdrawal request mails that aren't coming for some reason.
@hazek are you going to give us an explanation of
1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.
In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...
1. What happened.
2. Why there was zero communication to users via Twitter/forum/email - Twitter takes 5 seconds to tweet a message.
3. What you have done or will do in order for 1 or 2 not to occur again.
In short we accept there will be technical issues, but your zero communication (MtGox) style of customer relations is not going to do you any favors...
Huge +1 from me.
This is not about the technical problem itself. I understand that DDoS and the banking software problem can take a while, and I also understand that you now have a backlog that hopefully gets worked through within a few days.
But, really, Hazek: next time there's a meltdown like yesterday, please give us AT LEAST ONE UPDATE PER DAY.
There is ALWAYS enought time for that. A quick note so we know you're working on it, and didn't run away with our coins/money. That's all I ask for, and I really think you should keep it in mind.
One. Short. Update. Twitter, or email, or news item on the webpage. Your choice.
But one update per 24h.
That's all.
any ETA on the BTC cashout? I need to know when i can send BTC again...
$5000 caught up in the SEPA deposits "missing log file" problem Nov. 15. The whole episode reeks of manipulation. Still haven't seen my deposit. Never using BitStamp again.
Same problem here, withdrawal confirmation emails not arriving.
Check Spam. Mine always go there. I was able to withdraw all my funds this morning, after some nail biting hours...
That's not it, simply not getting the email. Got withdrawal confirmations just fine 2 days ago and received deposit confirmations just fine today.
Seems we are getting the Mark Karpeles treatment here: silence.
Move to Bitfinex, seriously. You can still trade on Bitstamps orderbook, but you dont get shitty non-responsive support... and if they have a problem, they communicate with you...
Bitfinex accounts for a lot of the volume on Bitstamp anyhow.
Move to Bitfinex, seriously. You can still trade on Bitstamps orderbook, but you dont get shitty non-responsive support... and if they have a problem, they communicate with you...
Bitfinex accounts for a lot of the volume on Bitstamp anyhow.
Same problem here, withdrawal confirmation emails not arriving.
Check Spam. Mine always go there. I was able to withdraw all my funds this morning, after some nail biting hours...
I could withdraw 38BTC this morning.
But please inform your costumers when technical issues occur. This radio silence scared the shit out of me.
Still waiting for a deposit to arrive btw, should have been there last week...
But please inform your costumers when technical issues occur. This radio silence scared the shit out of me.
Still waiting for a deposit to arrive btw, should have been there last week...
Same problem here, withdrawal confirmation emails not arriving.
thanks for all efforts made, but not everything is resolved yet, email confirmations are still not working, please fix asap or implement feature to disable email confirmations when 2f is enabled
+1
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