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Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC - page 42. (Read 231282 times)

legendary
Activity: 1470
Merit: 1007
Opening a bank account in a major eurozone country might also do wonders for confidence. Not that there's a whole lot of confidence in the banking system, but Slovenia has one of the worst in the eurozone. A German or Austrian bank would probably be best.

This topic comes up over and over again. Their bank is Unicredit Slovenia. Maybe not my ideal idea of a bank either, but probably better than the (formerly) state owned Slovenian banks.

Anyway, the point is Bitstamp decided on that bank, and that is that. It's clear they won't change that part of their system, so you either accept that element of risk or not.

The lack of response/updates and general feeling of creeping up delays however is something they *can* quickly fix, and there's no excuse for not doing so (by hiring some more staff).
hero member
Activity: 714
Merit: 500
Martijn Meijering
Opening a bank account in a major eurozone country might also do wonders for confidence. Not that there's a whole lot of confidence in the banking system, but Slovenia has one of the worst in the eurozone. A German or Austrian bank would probably be best.
legendary
Activity: 1470
Merit: 1007
got the exact same ticket response + funds credited

(almost) the same here:

about 2 hours after my support ticket, my account got funded (as always with a pretty fair EUR-USD conversion rate Cheesy)

So I would suggest that those who a) shout SCAMMERS and b) signed up about on here a week ago STFU. Complaining about sub-optimal service is one thing, running around like a headless chicken is something different.

But that said:

+1 for Rampion's post.

Bitstamp direly needs to increase its number of employees. Among them: someone who handles PR (and posts regular updates about what is going on)
legendary
Activity: 1470
Merit: 1000
Want privacy? Use Monero!
I am also a happy customer, up until now:

I deposited 600 EUR on 08/11/2013.
No USD arrived in my account...
I called my bank, they said everything went through.

6 days ago, I opened a support ticket.
yesterday, I received an answer, I needed to send a bank statement
I did that.
Today, they said according to their logs, the funds did not arrive and willlook into it;

I hope everything will be resolved soon. I am waiting for more than 2 weeks now!
legendary
Activity: 1148
Merit: 1018
Time to hire more people, Nejc. Quickly.
full member
Activity: 158
Merit: 100
update:
received the money, and an answer from mr. kodric personally ...


Dear XXX,

Thank you for contacting us regarding this matter.

According to our logs your transfer arrived, was processed and your funds added to your account.

If you should have any further questions, please feel free to contact us again.

Best regards,
Nejc Kodrič

got the exact same ticket response + funds credited
newbie
Activity: 13
Merit: 0
I just Toped up more 1,200 USD worked nicely..

I just want my 400 USD funded!!
newbie
Activity: 6
Merit: 0
update:
received the money, and an answer from mr. kodric personally ...


Dear XXX,

Thank you for contacting us regarding this matter.

According to our logs your transfer arrived, was processed and your funds added to your account.

If you should have any further questions, please feel free to contact us again.

Best regards,
Nejc Kodrič
newbie
Activity: 17
Merit: 0
Update from me;
the Money I deposited on November, 17, has finally arrived.
But I still have the fee Bug-whatever-thing-0.5
newbie
Activity: 13
Merit: 0
Just an Update..

I'm still waiting for my 400 USD to show up, as much as ANY ANSWER from support, either from ticket or email.. IT'S BEEN 72 HOURS in the dark..

Today I deposited 1000 USD and came through JUST FINE .. INSTANTLY.

LIKE I SAID.. Bitstamp is running totally on automated mode.. If you're lucky enough to have automatic working you're ok.. But I REPEAT.. if you run ANY PROBLEMS .. You are on you own.. Bitstamp turned into some kind of old-west...
full member
Activity: 158
Merit: 100
Inform your customers and be clear about such important things or you are on the best way to Mt.Gox 2.0.
Maybe thats just what they want...

I just don't get it. You would think they'd take a close look at their business rivals and try to be better.

But here we are...



legendary
Activity: 1316
Merit: 1003
Inform your customers and be clear about such important things or you are on the best way to Mt.Gox 2.0.
Maybe thats just what they want...
full member
Activity: 158
Merit: 100
Alot of people are still affected by your banking issues Hazek!

There is a huge difference between people who are just waiting a few days longer for their deposit to arrive and people who are waiting for their deposit to arrive beeing completely left in the dark about it!

Inform your customers and be clear about such important things or you are on the best way to Mt.Gox 2.0.
legendary
Activity: 924
Merit: 1000
member
Activity: 210
Merit: 10
The November 20 deposits all got credited within the same day! But the oldest (and largest) deposit, from november 18, is still missing.
newbie
Activity: 17
Merit: 0
I have noticed that even Bitstamp's one man customer service (hazek) has now apparently disappeared from this Forum. That bodes ill for the future of Bitstamp. Perhaps Bitstamp is planning to go out of business and take off with everyone's money??

No I don't think so!

Maybe "they" are busy working off the backlog. Some transactions come through, some does not. This is no scheme for manipulation!

Keep cool!  Grin

If some members are able to buy even though they deposited later and earlier depositors are unable to buy, some members have an unfair advantage. This stinks.  Angry

when did you made your deposit? i made mine on 17.November
member
Activity: 210
Merit: 10
I have noticed that even Bitstamp's one man customer service (hazek) has now apparently disappeared from this Forum. That bodes ill for the future of Bitstamp. Perhaps Bitstamp is planning to go out of business and take off with everyone's money??

No I don't think so!

Maybe "they" are busy working off the backlog. Some transactions come through, some does not. This is no scheme for manipulation!

Keep cool!  Grin
legendary
Activity: 924
Merit: 1000
I have noticed that even Bitstamp's one man customer service (hazek) has now apparently disappeared from this Forum. That bodes ill for the future of Bitstamp. Perhaps Bitstamp is planning to go out of business and take off with everyone's money??

No I don't think so!

Maybe "they" are busy working off the backlog. Some transactions come through, some does not. This is no scheme for manipulation!

Keep cool!  Grin
newbie
Activity: 19
Merit: 0
I have noticed that even Bitstamp's one man customer service (hazek) has now apparently disappeared from this Forum. That bodes ill for the future of Bitstamp. Perhaps Bitstamp is planning to go out of business and take off with everyone's money??
member
Activity: 210
Merit: 10
posted already in the newbie section, but did not get an answer (wow, a déjà vu)

yesterday:
I have made a SEPA deposit of €2.1k on November 18, and three 4-figure deposits on November 20.
The November 20 deposits all got credited within the same day! But the oldest (and largest) deposit, from november 18, is still missing. How is that possible?
I sent a ticket more than 20 hours ago - no reply. Is somebody from bitstamp here, who could look into this??

what also looks weird... is this normal?

Account -> History says: 2013-11-18 14:25:01   [IP-Address]   Opened SEPA deposit for EUR 2,100.00
but Deposits -> Your Deposit Requests says: Nov. 18, 2013   EU bank transfer (SEPA)   EUR 2,100.00   Finished

how can it be "Finished" when the money has not been credited yet??? it is also not shown in Account -> Transactions
and why do friends of mine asking senseless questions about depositing or buying bitcoins, get replies within 4-5 hours??


today:
ok i'm getting mad

WHERE IS THE PROBLEM TO REPLY WITHIN 40!! HOURS?? U EARN SOME 10 or 100K PER DAY. EMPLOY MORE SUPPORT STAFF U GREEDY ****** ********!!   Angry

AND SEND ME MY MONEY!


meanwhile btc price is exploding....
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