I've been using Xapo intensively and never had a problem. I use their card to withdraw paper money when needed.
I was worried after looking at this thread as some of my bitcoins are at xapo wallet but after reading the reviews of people I took the breathe. I am using xapo from a longer time and there is no any problem to me but now the fees is increased higher that is the only problem for me. 
Topic: XAPO Hot Wallet Service did turn into SCAM! BE AWARE ! (Read 5772 times)
I've been using Xapo intensively and never had a problem. I use their card to withdraw paper money when needed.
I am using it ±1 year and never had any issues 
I have been with Xapo.com since they started and never had one problem.
Same here, never lost a single satoshi from where i signed on Xapo....not using from longer now, i will check it!
Oh, this is first time I heard this issue. I'm using this service so Maybe I will transfer my bitcoin to private wallet.
if everything comes back normally I will use it again .
if everything comes back normally I will use it again .
Sorry! for you man.Got my account with them about a years ago which fully address verified.Still didn't facing any problem working with them for a while.As far as i know,the Xapo is the world's most secure bitcoin wallet easy to use,there no reason that's why they did scam anyone.Using Xapo couple of times making transactions all going smoothly without facing any difficulty.So for me it is pretty hard to believe Xapo.com did turn Into Scam!
But i will concern your warn deeply...
But i will concern your warn deeply...
Quick update. Within 48 hours of making my initial post I was contacted by a Xapo representative to let me know that my KYC application had been approved. All funds where subsequently made available.
Xapo definitely legit, just trying to comply with KYC requirements. Would make all the difference in the world if they somehow made this abundantly clear before holding deposited funds hostage until such time as KYC requirements meet or external BTC address payout process (requires up to 7 days from what i under stand) is met.
Still testing the wallet and other than aforementioned no further complaints.
Xapo definitely legit, just trying to comply with KYC requirements. Would make all the difference in the world if they somehow made this abundantly clear before holding deposited funds hostage until such time as KYC requirements meet or external BTC address payout process (requires up to 7 days from what i under stand) is met.
Still testing the wallet and other than aforementioned no further complaints.
So sad to hear that but there must be some explanation. I use this wallet and never had such issues. I wouldn't like to take anyones side, it's obviously that some people have serious problems but like I've said there must be some reason that could be explained. I.don't beleive that they are scamers.
I use to have a wallet with them but then I did not change the phone number for verification and knew that they use that to allow you log into your account frequently, so have not used them since.
Glad that I stopped from all the issues people are saying that they have had with them since then.
Glad that I stopped from all the issues people are saying that they have had with them since then.
Any person who have lost access to their xapo they have to contact to them through their support ticket and I am sure that you will get a reply from them within 24 or 48 hours and if they will not be able to provide you their service then they will send all of your bitcoins to you to one of your other wallet.
Sure hope your right. Just lost a pretty significant portion of my BTC funds which I was foolish enough to trust on Xapo.*BTW, who really reads every new websites ToS that they are trying out? Any KYC requirements for wallet based services should require all of this documentation up front.
Any person who have lost access to their xapo they have to contact to them through their support ticket and I am sure that you will get a reply from them within 24 or 48 hours and if they will not be able to provide you their service then they will send all of your bitcoins to you to one of your other wallet.
Sure hope your right. Just lost a pretty significant portion of my BTC funds which I was foolish enough to trust on Xapo.*BTW, who really reads every new websites ToS that they are trying out? Any KYC requirements for wallet based services should require all of this documentation up front.
Xapo is one of the biggest players in the space. There is no way they scammed you. You must have done something wrong.
End of story.
Don't say that you about this that you really know the smell of this service, are you reading with those complaints before and after what had happen to their accounts in that one lf the biggest player in the space? End of story.
Any person who have lost access to their xapo they have to contact to them through their support ticket and I am sure that you will get a reply from them within 24 or 48 hours and if they will not be able to provide you their service then they will send all of your bitcoins to you to one of your other wallet.
And you also, are you reading the whole thread and those who are comllaining? replying about 24-48 hours?then what happen? Well in the very first place the question is who's fault? You're realizing that xapo is very trusted site this days after seing this lots of complaining of their service.
And most provably its their users fault why they are using this service and ver first place that they know that they're cannot access their private keys which is very risky as a bitcoin holder even just a small amount because you save it and you worked it then after that you lost it all for nothing.
Any person who have lost access to their xapo they have to contact to them through their support ticket and I am sure that you will get a reply from them within 24 or 48 hours and if they will not be able to provide you their service then they will send all of your bitcoins to you to one of your other wallet.
Xapo is starting to sound just like PayPal and when you do that in crypto-community, you will lose users gradually.
My account re-verification is almost pending for 1 month 
I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!
Never talk without proof. Would you mind to share here what is the error you are facing when you are trying to access your Xapo wallet. What were the responses you got when you are trying to conduct their support /customer care. I have been using them for years but not facing any problems till today.XAPO is SCAM!
Do not use it if you do not want to lose your coins!
The only proof I can show you is gif with never-ending loading animation that I see since two months. After using account for 2 years. Support is not responding.
There is another topic on this forum where I explained everything. I do not want to double posts.
Maybe this is not a scam and finally after some months they will find out problem that affected some accounts or maybe not.
But imagine you have frozen money because support is not responding for weeks. You do not have an option to export your private keys because they are shared there.
So this is only a warning.
Should have included the link for your topic then. You can also imagine how irritating it is to keep on seeing people claiming SCAM, and not see any details or proofs whatsoever.
Anyway, I think everyone knows Xapo freezes accounts. They ask for verification. Their support sucks. So, if in spite of all of these, one still wants to use them, then READ their TOS.
Nothing users here can really help you with. I guess you could keep on searching for ways to contact support.
Hope you get a response.
I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!
Never talk without proof. Would you mind to share here what is the error you are facing when you are trying to access your Xapo wallet. What were the responses you got when you are trying to conduct their support /customer care. I have been using them for years but not facing any problems till today.XAPO is SCAM!
Do not use it if you do not want to lose your coins!
The only proof I can show you is gif with never-ending loading animation that I see since two months. After using account for 2 years. Support is not responding.
There is another topic on this forum where I explained everything. I do not want to double posts.
Maybe this is not a scam and finally after some months they will find out problem that affected some accounts or maybe not.
But imagine you have frozen money because support is not responding for weeks. You do not have an option to export your private keys because they are shared there.
So this is only a warning.
I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!
Never talk without proof. Would you mind to share here what is the error you are facing when you are trying to access your Xapo wallet. What were the responses you got when you are trying to conduct their support /customer care. I have been using them for years but not facing any problems till today. XAPO is SCAM!
Do not use it if you do not want to lose your coins!
I can't access my Xapo Main Wallet since two months.
XAPO is SCAM!
Do not use it if you do not want to lose your coins!
XAPO is SCAM!
Do not use it if you do not want to lose your coins!
First of all Xapo is not only a wallet, they offer other services and business is regulated by different laws and regulations, like the one that reffers to anti-money laundering. If Xapo realy holds the coins there must be a serious reason for it, like violations of some rules and laws or problems with your ID and other documentation. I'm sure that if you contact the support they will clear up the situation.
Then tell my why we hear all the stories about Xapo's suspended and frozen accounts, but on the contrary I never heard anything similar happening with blockchain.info?It seems that Xapo invasive ToS regulations are a bit too much for some bitcoin users to handle.
Jump to: