XAPO Hot Wallet Service did turn into SCAM! BE AWARE ! - page 4.

Ethey

member

Activity: 112

Merit: 10

Quote from: Ethey on June 28, 2016, 02:55:00 AM

Hi there BcTCommunity,

ive been scammed. Again. This time its XAPO Service. They are Holding simply my funds from one Day to another! Ive could lost 5 btc at once like this!

Be Aware Guys! Dont loose your Money on wrong Immpressions like Xapo.com! They will simply lock your balance from one day to another..

You have been warned! Try to unlock your Balance until its to late and your Account also gets locked!

Check this Video!

https://www.youtube.com/watch?v=nCVkkBgjNrk

Users reporting over the same Problems:

Quote from: ?? on ??

WTF??

My API stop working, also I cannot access to site without address verification.

??

Quote from: BitcoinScamz on June 22, 2016, 04:59:09 PM

I have been using Xapo for sometime now but was not an active user. I recently thought to get involved in the bitcoin arena and use bitcoins to make purchases..... Believe me guys, I'm quitting the Bitcoin because of Xapo! They have cheated me out of £250. I purchased some bitcoins and was instructed to wire fund to their account. I sent it and they have sent me an email saying purchase cancelled. I have now been inquiring for over 10 days and have sent more than 15emails but nobody is getting back to me. Believe me guys.... STAY AWAY FROM XAPO! They're just another bitcoin scamming site. Send money to them at your own risk. I have contacted their investors as well..... but Xapo are not bothered they have my money:(

Quote from: killerjoegreece on June 28, 2016, 03:35:51 AM

Quote from: Ethey on June 28, 2016, 03:34:41 AM

Quote from: Posum578 on June 28, 2016, 03:28:54 AM

OP it only your wallet who get problem
My wallet has no problem it can still send or received
Maybe you need contacted support for know why your accounhas problem

This already happend. They did not reply even after 72 hours. Ive used XAPO for now longer then 1 year and suddenly my Balance is looked.

they locked my account yesterday too.

Quote from: erikalui on June 28, 2016, 11:45:46 AM

I also am not able to access my wallet till I provide them with my ID and Address proof. I submitted the documents and asked them to open my account. I just hope they let me access my account as I have 0.3 BTC in my wallet and need my funds asap.

Quote from: Ethey on June 28, 2016, 03:43:56 AM

Quote from: GregH37 on June 28, 2016, 03:38:14 AM

Quote from: lordlucan on June 28, 2016, 03:33:56 AM

I have been with Xapo.com since they started and never had one problem.

Me too. but I am just using the simple wallet to receive and send payments. I have not get any problem but after reading this post. I prefer to go to xapo and redeem all my balance from there. taking care is better then loosing money. I've 0.5btc in xapo and they are too important for me. I've earned them in 6 month with my hard works. and don't want to loose them..

Guys in any Case! If u can unlock your Balance! You should! I cannot and several Users have the same Problems since 72 hours! Its just a advise/warning in case u can withrawel your btc to get it safe...
They are not replying to my support ticket. An New User Called JessieXapo send me an Pm on bct and asked for my user informations : Date Registered: June 11, 2015, 11:12:59 AM https://bitcointalksearch.org/user/jessiexapo-521651

Be Aware Guys, Balance still not available, still no response from Xapo now for longer than 7 Days Sad

I think they having now fun with my funds. Be Aware of the Scammer account JessieXapo - Shes just trying to steal your Informations.

regards

biggbox

sr. member

Activity: 448

Merit: 250

Quote from: JessieXapo on June 28, 2016, 10:57:26 AM

Quote from: Mauser on June 28, 2016, 03:47:50 AM

I can't believe that XAPO is actually scamming People on purpose.

I am using it for 1 month now with no Problem.

The reason why I like XAPO and why i don't believe it's a scam is that it funded by some of the biggest names in private equity (e.g. Fortress Investment). These guys earn millions per day and would never Support a Company that is scamming for a few Bitcoins. Just not worth the negative PR. I doubt all These big names involved in XAPO would Support any such corporate policy.

Hi there,

Yes, I can assure you all that Xapo is not a scam. I am the Head of Customer Support at Xapo and due to regulatory reasons, if users have reached some limits or we did not previously ask for their information and then they reach a certain limit, then we are needing to ask for ID verification. We apologize that this was not communicated to some beforehand and also I apologize that we have a backlog in getting to some cases. However, I am willing to help anyone out and will expedite their case!

If anyone has already sent a ticket to [email protected] and is still waiting on a reply, I kindly ask you to PM me with your registered email address and I will make sure that you receive a response ASAP and your ticket gets resolved!

Thank you for your patience and understanding, everyone

So what is the limit, please inform us.

akogwapo14

full member

Activity: 168

Merit: 100

I dont like my wallet to be deactivated so need to be careful if it's will happen,my suggestion for you sir don't put all your bitcoin in one wallet, there is some online wallet deactivated by moderator
Without even warning so be prepared if it will happen . I do not trust any kind of online wallet coz there is a posibility that it will take your worked bitcoin so use desktop wallet to be sure.

BitcoinSupremo

copper member

Activity: 1442

Merit: 529

Quote from: erikalui on June 29, 2016, 02:22:33 PM

Quote from: smho_16 on June 29, 2016, 02:07:40 PM

Quote from: Novalok on June 29, 2016, 01:39:06 PM

Xapo is one of the biggest players in the space. There is no way they scammed you. You must have done something wrong.
End of story.

XAPO is an online wallet, anything can be wrong with an online wallet, they can run with your money any day they feel like it. The OP is saying has done all of the verifications and everything but apparently XAPO is being selective and locking accounts here and there, this is not the first thread against them so I would not trust them my hard earned bitcoin.

I used to think before when LR shut down but Xapo is a licensed wallet that just can't run away with our money unless they fall in legal trouble. It's not like MtGox or any other exchange that can shut down anytime. Also, it's always preferred to have more than 2-3 wallets to be on a safer side.

To make a long story short the problem is you only need 1 wallet, Multibit HD or Electrum run in a clean PC (you have to be sure its clean and take neccessary steps to keep it that way) as the private keys, the seed will never leave your PC. While I have said many times, keep your bitcoins in a third party website which offers wallet for bitcoin is not the wisest thing to do but warning in this forum is not taken seriously apparently, still I don't get tired of warning against ponzi scams and web online wallets.

mkrypt

newbie

Activity: 33

Merit: 0

Quote from: Novalok on June 29, 2016, 01:39:06 PM

Xapo is one of the biggest players in the space. There is no way they scammed you. You must have done something wrong.
End of story.

It's ridiculous - they are not big, obviously they can't establish proper support for years. I know a girl from XAPO support - she's doing her job fine, but for a serious approach you need >1 girl in support team. They even stop supporting official BCT thread.

Or you can say that the whole cryptoland is small, amateurish, timid and shady, it can't get big because of Big brother - then I'll agree with you.

erikalui

legendary

Activity: 2632

Merit: 1094

Quote from: smho_16 on June 29, 2016, 02:07:40 PM

Quote from: Novalok on June 29, 2016, 01:39:06 PM

Xapo is one of the biggest players in the space. There is no way they scammed you. You must have done something wrong.
End of story.

XAPO is an online wallet, anything can be wrong with an online wallet, they can run with your money any day they feel like it. The OP is saying has done all of the verifications and everything but apparently XAPO is being selective and locking accounts here and there, this is not the first thread against them so I would not trust them my hard earned bitcoin.

I used to think before when LR shut down but Xapo is a licensed wallet that just can't run away with our money unless they fall in legal trouble. It's not like MtGox or any other exchange that can shut down anytime. Also, it's always preferred to have more than 2-3 wallets to be on a safer side.

smho_16

sr. member

Activity: 420

Merit: 250

Quote from: Novalok on June 29, 2016, 01:39:06 PM

Xapo is one of the biggest players in the space. There is no way they scammed you. You must have done something wrong.
End of story.

XAPO is an online wallet, anything can be wrong with an online wallet, they can run with your money any day they feel like it. The OP is saying has done all of the verifications and everything but apparently XAPO is being selective and locking accounts here and there, this is not the first thread against them so I would not trust them my hard earned bitcoin.

Novalok

full member

Activity: 210

Merit: 100

Xapo is one of the biggest players in the space. There is no way they scammed you. You must have done something wrong.
End of story.

onlinedragon

hero member

Activity: 1036

Merit: 501

Quote from: mkrypt on June 29, 2016, 01:10:43 PM

I used my XAPO card today too, it worked as usual. But now they want to know more about me - they don't explain reasons, this step cannot be skipped. LOL! I'm verified user, they already have my scanned ID, cell phone number, personal e-mail and detailed info of my purchases.

Very disappointed of this news and the attitude - just like in ordinary banks. They always want to know more about you, but when smth happens, you're on your own.

So this happen when you decide to use the XAPO debit card. If you already verified yourself what info do they need more then they already have from you. I am still curious if this will happen for all of us need to be sure that I can count on the XAPO debitcard without getting problems.

mkrypt

newbie

Activity: 33

Merit: 0

I used my XAPO card today too, it worked as usual. But now they want to know more about me - they don't explain reasons, this step cannot be skipped. LOL! I'm verified user, they already have my scanned ID, cell phone number, personal e-mail and detailed info of my purchases.

Very disappointed of this news and the attitude - just like in ordinary banks. They always want to know more about you, but when smth happens, you're on your own.

Mauser

hero member

Activity: 1694

Merit: 516

As of now I can still Access my Xapo wallet and Transfer funds or pay with them.

Somehow I still can't fully understand what the actual Problem was. It's seems to be related accessing capo via proxies. So its more a security measure to lock the account?

At the Moment i have less then 10$ there. No Need to Transfer I guess.

bitboy11

hero member

Activity: 534

Merit: 500

I withdrew some of my balance out of the XAPO Vault and was able to spend them without any issues.

onlinedragon

hero member

Activity: 1036

Merit: 501

Quote from: Mauser on June 28, 2016, 03:58:06 PM

Quote from: JessieXapo on June 28, 2016, 10:57:26 AM

Quote from: Mauser on June 28, 2016, 03:47:50 AM

I can't believe that XAPO is actually scamming People on purpose.

I am using it for 1 month now with no Problem.

The reason why I like XAPO and why i don't believe it's a scam is that it funded by some of the biggest names in private equity (e.g. Fortress Investment). These guys earn millions per day and would never Support a Company that is scamming for a few Bitcoins. Just not worth the negative PR. I doubt all These big names involved in XAPO would Support any such corporate policy.

Hi there,

Yes, I can assure you all that Xapo is not a scam. I am the Head of Customer Support at Xapo and due to regulatory reasons, if users have reached some limits or we did not previously ask for their information and then they reach a certain limit, then we are needing to ask for ID verification. We apologize that this was not communicated to some beforehand and also I apologize that we have a backlog in getting to some cases. However, I am willing to help anyone out and will expedite their case!

If anyone has already sent a ticket to [email protected] and is still waiting on a reply, I kindly ask you to PM me with your registered email address and I will make sure that you receive a response ASAP and your ticket gets resolved!

Thank you for your patience and understanding, everyone

Hi Jessie, thanks for the reply. Really appreciate you react to this thread.

Any chance you could shed some light on the limits. Especially which countries are affected and how high are these limits?

Thanks
Mauser

Also something I wanna know this summer I want to use the xapo debitcard that I have unused in my pocket. But so far didn't need to use it so what happens when I start using it this summer. I really hope that I don't get blocked at the moment when I try to use it. Maybe good idea that there is some clear and good info for all XAPO users so they don't get disappointed.

ultrloa

legendary

Activity: 2758

Merit: 1228

Quote from: Ethey on June 28, 2016, 06:08:12 PM

Quote from: Posum578 on June 28, 2016, 05:27:40 PM

Quote from: BitcoinSupremo on June 28, 2016, 02:51:08 PM

Oh wait , why don't I feel sorry for people relying on third party to store their bitcoins ? Because they are not smart enough to not use desktop wallets where you and only you are in charge of your bitcoins. I hope lesson is learned and you never try online web wallets again. They can run anyday with your money. Start being smarter , learn a lot in the alternative clients section of this forum and you will see the advantages of desktop wallets.

Actually people using 3rd party wallet instead dekstop wallet is to make them easy to access
If you need your money asap but you are not in your dekstop how can you get in touch with them, so 3rd party wallet is the answer

But you could also drop the wallet qt on your phone like under android its vefry easy? So why should somebody use the third escrow in this case. It to be more fanacial in the BTC buisness and they can handle simply react from one day to another like they want. In this case im not gone use xapo again. I want my BTC bacK!

All you need to do now is contact their support send raining tickets so they can actually seen your problem and thats the reason why i dont really trust any web wallet for storing my. BTC because anytime they can close out our account if they find something malicious transaction happened and try to use blockchain its more safer than any wallet existing in web wallet industry.

Ethey

member

Activity: 112

Merit: 10

Quote from: Posum578 on June 28, 2016, 05:27:40 PM

Quote from: BitcoinSupremo on June 28, 2016, 02:51:08 PM

Oh wait , why don't I feel sorry for people relying on third party to store their bitcoins ? Because they are not smart enough to not use desktop wallets where you and only you are in charge of your bitcoins. I hope lesson is learned and you never try online web wallets again. They can run anyday with your money. Start being smarter , learn a lot in the alternative clients section of this forum and you will see the advantages of desktop wallets.

Actually people using 3rd party wallet instead dekstop wallet is to make them easy to access
If you need your money asap but you are not in your dekstop how can you get in touch with them, so 3rd party wallet is the answer

But you could also drop the wallet qt on your phone like under android its vefry easy? So why should somebody use the third escrow in this case. It to be more fanacial in the BTC buisness and they can handle simply react from one day to another like they want. In this case im not gone use xapo again. I want my BTC bacK!

Posum578

sr. member

Activity: 336

Merit: 250

Quote from: BitcoinSupremo on June 28, 2016, 02:51:08 PM

Oh wait , why don't I feel sorry for people relying on third party to store their bitcoins ? Because they are not smart enough to not use desktop wallets where you and only you are in charge of your bitcoins. I hope lesson is learned and you never try online web wallets again. They can run anyday with your money. Start being smarter , learn a lot in the alternative clients section of this forum and you will see the advantages of desktop wallets.

Actually people using 3rd party wallet instead dekstop wallet is to make them easy to access
If you need your money asap but you are not in your dekstop how can you get in touch with them, so 3rd party wallet is the answer

shinratensei_

legendary

Activity: 3276

Merit: 1029

Leading Crypto Sports Betting & Casino Platform

Quote from: BitcoinSupremo on June 28, 2016, 02:51:08 PM

Oh wait , why don't I feel sorry for people relying on third party to store their bitcoins ? Because they are not smart enough to not use desktop wallets where you and only you are in charge of your bitcoins. I hope lesson is learned and you never try online web wallets again. They can run anyday with your money. Start being smarter , learn a lot in the alternative clients section of this forum and you will see the advantages of desktop wallets.

Hahahaha they always with 3rd parties to save their money, the best 3rd parties is always blockchain I sure. Cheesy

only use the mainstream online wallet like blockchain. or from their suggestions better to instal desktop wallet.

Mauser

hero member

Activity: 1694

Merit: 516

Quote from: JessieXapo on June 28, 2016, 10:57:26 AM

Quote from: Mauser on June 28, 2016, 03:47:50 AM

I can't believe that XAPO is actually scamming People on purpose.

I am using it for 1 month now with no Problem.

The reason why I like XAPO and why i don't believe it's a scam is that it funded by some of the biggest names in private equity (e.g. Fortress Investment). These guys earn millions per day and would never Support a Company that is scamming for a few Bitcoins. Just not worth the negative PR. I doubt all These big names involved in XAPO would Support any such corporate policy.

Hi there,

Yes, I can assure you all that Xapo is not a scam. I am the Head of Customer Support at Xapo and due to regulatory reasons, if users have reached some limits or we did not previously ask for their information and then they reach a certain limit, then we are needing to ask for ID verification. We apologize that this was not communicated to some beforehand and also I apologize that we have a backlog in getting to some cases. However, I am willing to help anyone out and will expedite their case!

If anyone has already sent a ticket to [email protected] and is still waiting on a reply, I kindly ask you to PM me with your registered email address and I will make sure that you receive a response ASAP and your ticket gets resolved!

Thank you for your patience and understanding, everyone

Hi Jessie, thanks for the reply. Really appreciate you react to this thread.

Any chance you could shed some light on the limits. Especially which countries are affected and how high are these limits?

Thanks
Mauser

erikalui

legendary

Activity: 2632

Merit: 1094

Quote from: JessieXapo on June 28, 2016, 02:47:26 PM

Quote from: erikalui on June 28, 2016, 11:45:46 AM

I also am not able to access my wallet till I provide them with my ID and Address proof. I submitted the documents and asked them to open my account. I just hope they let me access my account as I have 0.3 BTC in my wallet and need my funds asap.

Just FYI to all the people that think that I am not legit: this user sent me a PM and with that push, I was able to get back to check the documents, get back to her support ticket, and reactivate the account!

It's as easy as just sending me a PM so I can help all of you out. Thanks!

I confirm this

My account is active now and thanks for your help. Appreciate it a lot.

Ethey

member

Activity: 112

Merit: 10

Quote from: BitcoinSupremo on June 28, 2016, 02:51:08 PM

Oh wait , why don't I feel sorry for people relying on third party to store their bitcoins ? Because they are not smart enough to not use desktop wallets where you and only you are in charge of your bitcoins. I hope lesson is learned and you never try online web wallets again. They can run anyday with your money. Start being smarter , learn a lot in the alternative clients section of this forum and you will see the advantages of desktop wallets.

ive been using a offline wallet a long time. Now iam active again on bitcoin qt because Xapo blocked my funds

In any Case guys! Ive read now that several people dont have the Problems, but several got the Problems - From one Day to another Your Account got locked.

In this Case u Can see this Thread as a Warning!!!.

Ive had using Xapo since the beginning and never expected something like this. It also went every time well and i find it great to pay no tx fee from the Wallet.
So and Today.. Ive lost my completly Balance?.. Thats how it looks.. and how it works for Xapo. They will simply lock time by time several Accounts, so that it will never come to a big crowd but ever be profitable Wink

So be aware Guys, dont loose your Money to.

regards

Topic: XAPO Hot Wallet Service did turn into SCAM! BE AWARE ! - page 4. (Read 5771 times)