I do not work for Gox. I've just been around long enough to know that they don't move at the pace most people expect them to move. Improvements could be made here.
You, however, are exaggerating. The outage was 2 weeks. There outage is over, but there is a large backlog of withdrawals that they are working through. I have not seen any claims that cancelled wires were not made available to trade. I have seen several claims of the converse (people cancelled withdrawals, bought btc, and then withdrew). They have already clearly explained the situation with the press releases I linked.
It's been 7 business days (counting today) since withdrawals resumed, and when they resumed them they estimated it would take several weeks to work through the log. You people have no patience.
What is happening with Mt.Gox is unprecedented, history is not an indicator of future performance as you are suggesting. May I remind you that you are talking about a incompetent CEO who told authorities that his business neither exchanged currency nor was a money transmitter.
"In particular, Karpeles answered no to two important questions: “Do you deal in or exchange currency for your customer?” and “Does your business accept funds from customers and send the funds based on customers’ instructions (Money Transmitter)?”
http://techcrunch.com/2013/05/16/mt-gox-dwolla-account-money-seizure/I'm sure with his incredible leadership Mt.Gox can handle the avalanche of shit coming their way.
Unprecedented huh?
SEPA withdrawals were blocked/delayed for a month or more.
Dwolla withdrawals were blocked/delayed for a month or more (months before the account was finally closed).
They have had several banks accounts closed over the years, including one that lead to a very public court case in France.
And this is one reason why it takes them so long to respond. People send daily emails which results in 10 times the volume to work through in their email queue. I'm glad (but not surprised) to hear that your issue has been resolved.
No offense, but you're starting to sound like Baghdad Bob.
Gox has been extremely derelict in communicating with the people to whom it owes hundreds of thousands of dollars. If they gave satisfactory answers to the first email, customers wouldn't need to pester them over weeks and months. To my knowledge, they never even issued an official statement about the Dwolla matter after the initial, "We don't know anything about it." The other "official" statements have been clear as mud.
Questioning the veracity of their claims is not FUD at this point, it is a legitimate inquiry into the risk of this situation by people with a lot of money on the line. Your suggestion of more "patience" has no place in the world of Bitcoin, because most know that where there is smoke, there is almost certainly fire.
Don't worry, I'm not taking anything personally. Call me whatever names you want. I understand people are upset about their money. That said, people should do their due diligence before giving so much money to anyone. You can't just trust a business because it is a market leader. Anybody who has investigated the history of MtGox will not be surprised by the recent delays.
This is not the first time there have been issues, and it will very likely not be the last. Moving as much fiat as MtGox is very difficult to accomplish due to regulations (and worse, uncertainty about regulations). Banks can't afford to run afoul of the law, so they tend to be very conservative. Part of standard operating procedure is to set transfer limits for new accounts that can last months.
All threads like this do is create an environment of fear and increase the demand on both the withdrawal systems and the customer support systems.