summarizing all your complaints here, i would like to give a few answers:
Why not resolving accusation?
- first of all, I have to clarify a picture: 1xbit has a few departments ie. marketing, security, and others. I represent marketing, and from my perspective, I can only ask our security for re-investigation of a specific case. They will check if a player got banned by a mistake. In other cases, I wouldn't be able to resolve such accusations.
If you are so sure that a player violated the ToS, why wouldn't you give any proofs?
- our security is based on the basis of data safety, and no one but the security department has access to the data. Support can't provide any evidence too. That fact doesn't help our reputation a bit, it does quite the opposite here. Yet currently I'm trying to rebuild this basis and make the process of provision of evidence clear and friendly to a player, but it definitely will take some time. (don't forget I'm a marketing manager)
Why would anyone (new team) want to work on a project with a bad reputation?
- some of you guys already answered this question. Our reputation here and in a few more places on the web is poor, but there is also a good side with constant players, who never experienced difficulties playing on 1xbit. You can check our web performance via the free tool similarweb.com, it shows that we have stats even comparable to bitcointalk stats in some ways, including daily time on site. The main point is on "direct" traffic, it shows returned players and it's about 15%. 15% out of 700k+ every month. That's a meh proof, but it shows that we have some constant players. This percnatage dropped down recently due to active display advertising.
Why you are not answering questions here?
- I'm still quite new to this forum, and i can simply miss your request. But i always check my pm so don't hesitate to contact me here.
I agree that it will be hard to restore our reputation here, but i will try, and I'm glad that there are some people who post suggestions how to do that.
If you cant solve cases now you also wont be able to solve in the future! so I think your job at this company is useless.