explain to me where i'm incorrect:
1. customer pays in fiat.
2. Customer requests refund in fiat.
Where does mtgox come in to this. MtGox has nothing to do with this. The user asked about refunds from fiat purchases, Ken is the one who brought up MtGox as the reason for not giving the refund.
Wow why are you all so dumb in this Troll thread
Look this is my view and my view only and it's how I would run the company and I think this is EXACTLY what has happened:
The FIAT paid by customers has been put into a pot to actually pay for the equipment they will be getting (I know that might sound strange to you!) and for future mining hardware development. So this FIAT has been assigned and is being utilized to run the company. The BTC COINS paid by customers were assigned to the refund pot. Got it so far? Two pots, two different uses. So when the refund pot was frozen the company had to make
alternative arrangements. You can't just pull a load of money out of one side of the business (R+D for example) to pay for refunds if those FIAT funds have already been assigned to R+D. So the freezing of the refund pot on Gox has caused the books to be realigned. THIS causes disruption, takes time and needs to be costed. It's called having a business plan and sticking to it.
NOW GET A BLOODY LIFE!!!