Topic: Alpha Technology Litecoin (Scrypt) ASIC Miner Order Batch 1 Now! - page 183. (Read 529096 times)

What a shame Alpha Technology. Thank you!

I think the damage is done and they probably are not going to try to clean it up at this point. Perhaps some people were saved from further losses by what the posts brought to every ones attention here. I am appreciative of that. But on the other hand, it also could have been the straw that broke the camels back. We will see.

I think it is clear they don't have all the money to give back refunds, which makes sense due to the 30% down model.

With the price of LTC crashing (still) and no word from Alpha, I am not leaning towards going through with this, UNLESS they really come out with something comforting.
I only have a 50Mh/s on order, so my pay pal loss will suck, but who knows, maybe I can get that back (though I didn't use a CC).

Yeah, especially since BCT was one of their biggest sources of customers and they were on it constantly at the beginning, defending and explaining their product and the history of their company which had changed its name and ownership several times.

so you have to wait AFTER July say aug 1st or some such? Hmmm myself I can only go by what amex person said...for all I know in 4 weeks I will get a letter
saying because it was thru paypal I only had 45 days...I really have no idea....they litterally told me
Amex will dispute this and let me know how it goes (thru snail mail)

so I'm gonna be completely in the dark till it is resolved....or the money that has been refunded simply stays refunded.....say 6 months from now (not disputed by alpha)

anyway...i did BFL last year (got refunded by dumb luck only) I guess this is my 'stupid' move this year ...good to have goals

by the way you did say this was 30% down on  a pre-order right and they will not refund the pre-order money and the unit has not even shipped yet and they want (alpha) you
to send the remainder and they DON'T take paypal anymore want wire or bank xfer? I'd think that would change their tune (master card) and they are trying to keep almost 1/3 of the unit value as a penalty for not sending them the other 70% via unsecured means or you will not get the unit at all and lose all that pre-order $$$ to them....all for vaporware..that more or less  was my plug to amex lady...more or less

again I know zip ...it was a hail 'Mary pass" or last resort at my end to amex ..it is sooooo out of my hands now ...."corp fight corp fight" (must stock up on popcorn 4 weeks form now when snail mail trickles in)....either way i get a refund the amex letter gets framed..i don't get any $$ the amex letter gets framed...good life lesson either way .... got to get off this trend where every asic mnfg thinks I'm an asic equip 'slut' (trying to reform honest......but they make nice whirly sounds and colored LCD's and all...sigh i get all 'fluttery'

Searing

I find it most concerning that Alpha isn't even trying to defend themselves here, or trying to make the concerns go away.

I'll contact my creditcard provider today and ask for their terms.

[edit]

Just called my creditcardprovider, which is Mastercard through Dutch ING bank. Since I did not receive any product yet, this doesn't fall under the 180 day purchase insurance. I would have to file a dispute about a transaction, which can be done up to 120 after the initially agreed on delivery date.

Some folks reported getting some refunds awhile back.

You know. Can I just say how disappointing all of this is? Has ANYONE had any luck with refunds? 13 days and counting... 

that's what i was told...maybe she was just writing them down....but my rep said she could investigate () and gave me
her extension phone number?...maybe i hit someone more then a rep? supervisor? maybe they are just polite to the poor old
fart who got taken?

anyway...it is completely out of my hands....they do all the dispute work and so we will see...it is out of my hands now...

can't be any more screwed then I am now...if nothing else (details are sad on how this happened ..argh) I'm a 'legal' (sigh) miner
in the USA so i have to pay on income from mining (others of you run/hide) so i can get like $225 of my 667 30% down to alpha back in 4 yrs on depreciation of this as an equip loss according to my cpa (sigh home virtual miner biz that i am now)


so for me it was easy to just punt the 217 back they would have given me under their TOS..*due to my sigh unique status as
legal ......grumble..i was probably p/o'd enough anyway to just go to amex..but really no reason not to if in my above situation

again maybe they are just professionally supportive at Amex and the $$$ are lost...they say it can take 6-8 weeks

I'll let you know..if nothing else if you guys from amex found out stuff different ..well i can wait and be confused for 6-8 weeks

till i see what happens? (drama!)

Searing




well which credit card company mine was amex (if nothing else we can compare how aggessive different credit card companies are on all this even if it don't work out>>>>argh ..jinxed it!)

Searing

Wonderful...looks like I'll be an official creditor for alpha-t as well as hashfast now!  Great!  Wonder if I can go find a nice tall bridge to jump off of now!  /* kidding of course */

Filed a chargeback with my credit card company today...here's to hoping...

My guess is (emphasis on guess) that they have no money left in the bank to fulfil the refund demands. They've spent any money they did have on the chip development and I'm guessing that's about as far it is goes.

They now need the balances paid in order to complete manufacturing process and until customers see anything more concrete they're not coughing up the cash. The old chicken and egg scenario.

The only issue now for those which need refunds is that this is a limited company so the liability is against the company and its assets and not against the individuals. My fear is anyone requiring a refund which hasn't paid by CC and falls outside any claim period will see no return as this company is likely to wind up shortly.

Like the Titanic I fear it's just a matter of time ...

Continuing to hold off on paying balance. Hopefully they can show some more proof of product and then will continue to accept order balances. I'm just not giving them any more money right now without seeing some more results.

its good to see ASICs are reality for Litecoin. LTC needs more ghash-like 51% network mining centralization as we have in Bitcoin.

must secure our wealth after all.

~CfA~

Searing the Amex girl here says she does not have email or access to the internet, can only access my account information

how did you show here all these pages over the phone?

I requested my refund 12 days ago as I still am within the 75% refund window having placed my order on March 28th. I have sent two subsequent follow-ups (always super-friendly, super professional) and have heard nothing from payments@alpha. I'm set to regain about $925 even after the 25% cut and 70 pound hit and that's pretty significant to me. I even made sure to provide details and a paypal address for a refund. Nothing.

I'm concerned they're going to wait me down to the 50% window and squeeze me dry...although I did cancel my order on the Web site on June 6th.

Here's hoping?

well maybe the amex folks are wrong they are reps one said she would investigate...the key here is I GOT NO ITEM on a promise....imho

she had no problem going back to jan 2014 and crediting my 667 back ....(it is off my card i checked at least for now)

but i suppose alpha could dispute and it could be a whole big deal

but with alphas refund policy I'd rather fight thru amex (seems they are letting me) rather then go alpha route...it is only 217 bucks
that i can get back out of the 667 from alpha .again the amex lady thought their TOS was a joke ...pretty much started the dispute when she saw that

and to my prev post in that i was kinda '''*ahem*' backed into reporting myself as a 'legal miner' in usa and pay taxes on my income from btc mining i have
and can depreciate equip ..if i deprecitate this 667 in real $$$ applied to real taxes i will owe this year on mining and actually have to pay IRS this year and the next
3 or 4 years as a %..it comes out to $225 in savings taken away from any IRS tax bill

again my legal mining in usa is odd (don't have your bank mess up 6 attempts at m/o $$$ to sweden and blame you ..you can prove they are full of it
but kinda need to be a biz and pay taxes to do so..actually had to bring my tax return down ...evil bitcoin miner to banker that i was....sigh)

but being legal  it kinda does work..on a side note know this works the CPA lady last year took an 8.5k loss on BFL but now that i did get a refund from them
i need to count that as income this year ..sigh bfl still costing me $$$ even with refund

unsure what to tell you the above worse case scenario imho is why i paid alpha with cc and amex...for this sad eventuality




well just saw that ..if amex lady comes back to me on dispute info I will show here this
that should set her off...

in hindsight for me that would be june 6th seems the Amex way is my only way out on this ..again it is in dispute
amex could come back and say because of paypal or the tos or whatever and toss it back to me.but did not sound
like an option once i showed them the alpha site etc we will see ...on another note amex is my only card and
i've had it since 1991 gold card and i put about 14k a year on it..and never had a late payment..so they could
be blowing smoke up my a*ss..but they claim 'they will dispute the claim' on the info i showed them (the
alpha site) so the 2 reps i talked to seem to think i can get my money back nthey are gonna do all the leg
work

they pull this off (amex) they will have me for a cheerleader for life!

I find it hard to believe that if I paid 30% down and not the remainder 70% now that they have no paypal option
to complete payment (or even if you paid wire xfer) that they can now after 5 months just keep your 30% of $$$
sent ...it has to be FUD just to stop some from losing the 30% and pay the remaining 70% on a hope an a prayer...

of course BFL has still not been shut down by FTC or anyone in USA so my faith in consumer protection is not
what it used to be!!!! (come thru amex i need to have faith to believe in good asic mnfg'ers and unicorns and rainbows again)

er and again with AMEX i do zip they do all the leg work and investigation .(they actually seemed kinda eager in a scary kinda way??? ) anyway it is all moot
to me i can get it back as equip loss from biz....so let loose the dogs of war! cc style...it is in amex's ball park now..i'm out of the loop
till the conclusion

Searing

edit saw posts above mine their are UK consumer protection links for full refund for wire xfer etc to a UK business...see above
if amex falls thru I will do the same..hope this helps

Gotta be careful when people start throwing around the 'Best Regards' BS. Its a sure sign to watch your back ...

Those folks over on the alpha-t forum sound like they are sleep walking into a huge train wreck. Hope it works out for 'em ...

No problem.

If I were in your situation I would write Alpha an email explaining that you are not a business and have bought the product as a consumer. Therefore under the Distance Selling Regulations 2000 you are entitled to cancel at any time up until 7 days after receipt of the item, for a full refund without penalty.

I would also state that you will be issuing proceedings with the UK small claims court and passing all the relevant data on to the  Citizens Advice Bureau and Trading Standards if you have not received a satisfactory response and restitution within 7 days.

You can file small claims court proceedings online here:

https://www.moneyclaim.gov.uk/web/mcol/welcome

Money claim online can be used by people living outside the UK but you will need a UK address. Fortunately you can use a service address. More information about money claim can be found here:

http://www.inbrief.co.uk/preparing-for-trial/problems-with-small-claims.htm

Small claims can be heard in absence and the fees are very reasonable and can be found here:

http://hmctsformfinder.justice.gov.uk/courtfinder/forms/ex050-eng.pdf

A small claim may be the fastest way of getting your money if you do not have CC protection. Most are not disputed so the awards are given fairly quickly.

Hope this helps.

Ty again Retro72 for posting and clarifying that in case of need (a.k.a. if lacking an "easy" solution for refund) we should reach out to the UK Citizens Advice Bureau, fill out the form in your post and submit it.