Why post here? This is just spammy and you're going to make your business look bad.
Hi, yah I have to agree, the feedback is overwhelmingly positive throughout this thread. It is just sort of nerve wrecking when your btc is hanging in limbo and it's been 2 days since you contacted the customer support email and there hasn't been a response. Needless to say, I have been pressing f5 quite a bit the past 2 days.
Most people that use it have had a satisfying experience. If there's a way your bitcoin will be recovered by them, then they will most likely recover it.