I wanted to take a few minutes out of my day to chime in regarding HAOBTC support. I was missing a deposit (less than one BTC) last night and Eric replied within six hours and the problem was rectified. Not bad, in my opinion, for such a small amount of coin held in a "foreign" account.
I'm going to move some of my balance to the finance option within the month, as I feel that HAO will continue to see growth and provide quick support.
I'll do the same & say that several weeks ago I had a similar problem. Eric promptly replied & made sure the problem was fixed by the tech support/dev team. Good customer service.
It's good to hear they're taking care of issues! I'm mostly just wondering what happens if their mining income drops significantly.. like whether or not all current balances would be repaid.
I think I touched on the topic before, but let me elaborate on it more. The plan is that we will lower the interest rate as the mining profit diminishes and eventually depletes, as it almost certainly will. Meanwhile we have been working on new projects with potential of monetization to supplant mining profit. For instance, we launched a spot trading service a couple months ago (only Chinese banks are supported, so don't get excited prematurely ) - a couple weeks ago, I was told that that we have made a couple dozens of BTC in trading commission, and the volume is still growing. Not a lot compared with mining, but at least shows that it is possible not relying on mining entirely to survive. Meanwhile, we are still expanding our mining operations - the profit will deplete but not in short term.
As I said before, the company's vision is
NOT a mining company - we are more ambitious than that. I have tried not to give ppl such an impression; if you are led to think that we are a mining company, that is prob because the HaoBTC Kangding mine gets lot of publicity; understandably so - a mine is physical and visual and in case of ours, it is located in a very scenic, culturally exotic place that few set foot on, and we do exploit that for marketing purpose - we haven't been splurging money on advertisement and for all the overseas users we get, it is through honest and candid communications, as exemplified by this thread. Aside from mining, we do have a great development team working day and night on great products - please be patient.
Many startups fail not because they don't have a great vision, or a great team, but because they couldn't support themselves long enough to convince more people that the vision is legit and that they are devoted to bring it alive - in this sense, mining is just an expedient, something that carries us to the next stop. The great journey just started.
Thanks for elaborating more! I haven't heard what the end goal is, though... like what is HaoBTC, in its later years, planning to be doing for income? The trading system is a great idea, but it seems like there's actually a very different vision?
The company is built on the vision of promoting the awareness and adoption of BTC - in this sense, we are not purely profit-driven. For instance, we recently hired a guy to do some BTC evangelical work. Much we have done is about creating tools enabling more people to use BTC with greater confidence and comfort. Mining is important because contrary to common belief, the BTC economy, until the last coin is mined, has been and will continue to be inflationary as everyday thousands of BTC is injected into the system and we intend to help our users to hedge against the inflation-related risk. Trading is important in that it helps more people to buy BTC and sell if they need to - our user interface is designed to be simple, unlike the exchanges targeting day traders which can be intimidating for newbies with all those order types. To date, we have kept the record of the fastest cash withdrawal speed. We also did things that are meant to be beneficiary to the community, not immediately to ourselves - for example, our multi-sig enterprise vault, which we knew there was no way to monetize even before we started but we did it anyway, because we think it may mitigate the trust issue faced by many BTC companies. In the future, what we do will continue to be what will make BTC more useful and more popular.
It's interesting to say that, as many make the same claim but don't mean it. I'm guessing the company holds a lot of crypto-related assets, though, in that spreading/increasing adoption is a selfish, rather than selfless, task, correct? i.e., "as awareness spreads, our money becomes more valuable, as well!"
What i worry is mostly about their exit strategy! Until they fully translate their FAQ page, (I don't trust Google Translate 
) the best bet is to wait for Eric to clear these doubts 
