1. your site has lots of things displayed in chinese even if english is set. Not friendly for international users. You shouldve know that international users sees only squares with Chrome browser where chinese words/letters are written
2. can't find any plans with costs displayed before registration. Can't find info on website about what kind of services do you provide, cloud mining, interest depositing, etc..
3. I don't have nor use a phone, only email, i assume without a phone number registration can't be completed or can't withdraw. I really don't understand why chinese websites requires a phone number (unless for getting a SMS code) but many international websites are working fine with just email confirmation.
How do you suppose to get more new members if your main website is so confusing. You need to reorganize your website and translate it properly. I think the person who is in charge for managing the website is not worthing his money .
If you want to earn some extra money you should add Adsense or advertising spots to the website.
Want an example for a more friendly cloud mining website for international users which also you don't have to input a phone number ? (in these 4 also i have invested small amounts) Oxbtc (chinese website; is using phone or 2FA or just an Asset password) , hashflare, bitminer.eu, hasheer, etc.
HaoBTC is a full bitcoin wallet, not just a cloud mining website. That's why a phone number is required. Once fiat money is involved, we have an obligation to comply with the principles of KYC and AML. For those who don't have nor use a phone, we simply can't accept them as our users.
For the same reason, namely HaoBTC is a wallet while Hash-Ex or Finance is an App in it, we can't put any plans with costs displayed before registration.
Regardless, we would like to thank you for your suggestions. And I will ask my colleagues to make our English site more friendly to international users.