I have a locked account and no help from support in days. Another bitcointalk user suggested to post in the "official announcement thread", so here it is. I have wasted days corresponding with Kraken and they haven't done a damn thing. As soon as I fulfilled their last, what seemed like final request for further information, they just disappeared. Created ticket, escalated it, etc. No results.
https://bitcointalk.org/index.php?topic=2170220.0;topicseenHi z1926. Please escalate your ticket using
this form posted by Dargo. Thanks for your patience.
As I already stated, I did that, it doesn't help. It is hard not to come to the conclusion that Kraken is purposefully trying to make it take as long as possible to unlock customer accounts. I am now being asked to just provide the same information I already provided and do the same things I've already done many times in the past.
I think at this point I have provided every single thing that was asked for twice and used the escalation form every time. After all this jerking me around, I finally got the first quick response ever... but it says:
"Your account requires a specialist team to unlock."
No contact info for the specialist team. No time line. No recourse. This is truly one of the worst companies I've ever had to deal with.
I was already told in the past some bullshit about transferring my ticket to some other department.
This just drags on and on and on and on and on.
Those funds are locked.