[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 102.

condoras

legendary

Activity: 3038

Merit: 1104

This is what I do. I drink and I know things.

This issue with putting (i should say not putting) orders, is now became a problem. Bigger than before.
Twelve minutes to put an order and cancel another one and the problem continues worse then ever. This is slower than a Bank transfer!

I eventually put my order (or get lucky!) but the system wants to "reward" me and put it...twice.
So now, i get a loss because i was needed another 15' to cancel the duplicate and put another and...and... Roll Eyes

If i submit a "Support Request" every time i see your message in my screen, i will have more than a dozen of "Open Tickets". Now i only have one (for another issue...) still unanswered and no, i din't use the "Escalate" form. I don't want to use a booster to receive an answer, which i'm supposed to get it anyway in a fixed time frame.

I don't know when you will fix your platform but you need to do it fast. Having losses because the system/server/back end/front end/script/API's or whatever doesn't work properly, it's really a serious matter and effects my funds.

P.S. And the delays continue...

CostaRibeiro

full member

Activity: 171

Merit: 103

I need to deposit a considerable amount via SEPA today, any way to this be credit before monday?

Its from a Germany bank account, but not Fidor.

Jasmin68k

newbie

Activity: 46

Merit: 0

Quote from: Serpens66 on September 15, 2017, 07:14:53 AM

Quote from: Jasmin68k on September 15, 2017, 06:53:04 AM

Thank you

I never had these delays before either, which is what has me worried.

Used that form for escalating before, just did again, maybe it helps.

If you never had this problem, you did not deposit for ~2 months starting~4 months ago Cheesy

There we had a 2 months period were nearly every Fidor to Fidor transaction was delayed by some days or you had to contact support so they manually added it.
The major problem of this seems to be solved, but there are still a few timeframes were transactions do not work obviously.

The last few weeks, it worked flawlessly, except for the failed one yesterday. Months before that I was not very active on Kraken for some time, so I am glad, I missed this period of delays.

This at least makes me hopeful, that the issue will get sorted eventually, thank you!

Serpens66

legendary

Activity: 2940

Merit: 1131

Quote from: Jasmin68k on September 15, 2017, 06:53:04 AM

Thank you

I never had these delays before either, which is what has me worried.

Used that form for escalating before, just did again, maybe it helps.

If you never had this problem, you did not deposit for ~2 months starting~4 months ago Cheesy

There we had a 2 months period were nearly every Fidor to Fidor transaction was delayed by some days or you had to contact support so they manually added it.
The major problem of this seems to be solved, but there are still a few timeframes were transactions do not work obviously.

Roeiboot

newbie

Activity: 2

Merit: 0

@Dargo

Support ticket: 649410 -> already escalated.

I did a SEPA wire transfer on the 2th of this month. Almost 2 weeks ago. I noticed I had made a typo in the reference, so made a new support ticket on the 6th. It has been 9 days (!!) and still no answer, no solution, no money... Embarrassed

I'm freaking out because this is the time to buy BTC so your slow customer support is costing me so much money..
Please please please fix this! Best would be to finally make sure the money is on my account. But at least answer my questions..

Jasmin68k

newbie

Activity: 46

Merit: 0

Quote from: irlandescoin on September 15, 2017, 06:26:12 AM

Quote from: Jasmin68k on September 15, 2017, 04:54:08 AM

I also did a deposit yesterday, which did not get credited, in fact, does not show up on the website at all.

It was a EUR SEPA Fidor-Fidor transfer, which usually does not take more than a few minutes. A well known and advertised feature, which has worked well for me in the past, also several times recently (last working one the day before yesterday): https://support.kraken.com/hc/en-us/articles/115002732067-Fidor-Fidor-deposits-and-withdrawals .

Answers from support so far have been they can't see the deposit yet and SEPA can take up to 5 business days (well, Fidor-Fidor should be nearly instant and it was so far) and at times "deposits of this type" are delayed in the banking system.

I asked them for clarification whether "can't see" means the money has not arrived in their bank account, which they did not explicitly answer.

In the meantime I have confirmation from my bank that the transfer has been executed yesterday.

Ticket number is 677953, which has already been escalated.

I respectfully ask for the money being credited to my Kraken account shortly.

Did anyone else have Fidor-Fidor delays before? Should I be worried?

hey man I use kraken for kinda 4 years, I never noticed these delays I usually receive my deposit at the same day anyway last 2 weeks something happen I will stay a bit away from deposits money thee till theyfix this.

I was waiting for 7 days to get my money, since I used to get my money at the same day.

I suggest to you use this: Please escalate your ticket using this form posted by Dargo : https://docs.google.com/forms/d/e/1FAIpQLScCdK0IeMKRdYQUrpZRte71T_ksukoCU_7nnssYWSgrpoYMkA/viewform

looks like helped me thanks and good luck

Thank you

I never had these delays before either, which is what has me worried.

Used that form for escalating before, just did again, maybe it helps.

irlandescoin

hero member

Activity: 567

Merit: 502

Hey yo let's go

Quote from: Jasmin68k on September 15, 2017, 04:54:08 AM

I also did a deposit yesterday, which did not get credited, in fact, does not show up on the website at all.

It was a EUR SEPA Fidor-Fidor transfer, which usually does not take more than a few minutes. A well known and advertised feature, which has worked well for me in the past, also several times recently (last working one the day before yesterday): https://support.kraken.com/hc/en-us/articles/115002732067-Fidor-Fidor-deposits-and-withdrawals .

Answers from support so far have been they can't see the deposit yet and SEPA can take up to 5 business days (well, Fidor-Fidor should be nearly instant and it was so far) and at times "deposits of this type" are delayed in the banking system.

I asked them for clarification whether "can't see" means the money has not arrived in their bank account, which they did not explicitly answer.

In the meantime I have confirmation from my bank that the transfer has been executed yesterday.

Ticket number is 677953, which has already been escalated.

I respectfully ask for the money being credited to my Kraken account shortly.

Did anyone else have Fidor-Fidor delays before? Should I be worried?

hey man I use kraken for kinda 4 years, I never noticed these delays I usually receive my deposit at the same day anyway last 2 weeks something happen I will stay a bit away from deposits money thee till theyfix this.

I was waiting for 7 days to get my money, since I used to get my money at the same day.

I suggest to you use this: Please escalate your ticket using this form posted by Dargo : https://docs.google.com/forms/d/e/1FAIpQLScCdK0IeMKRdYQUrpZRte71T_ksukoCU_7nnssYWSgrpoYMkA/viewform

looks like helped me thanks and good luck

Sipahi

newbie

Activity: 5

Merit: 0

Hi
On the date of 11.09.2017 ı sen 100k $ to your side. Dan told me that the reference code is wrong. One 'G' character was replaced by '6' mistakenly by my bank. I sent the order form and the swift paper to both Lynn and Dan. Dan also told me that they found my money. But you payment team is delaying my deposit. 100k is a huge amount of money. I am tier for and I sent my max daily limit. I cant stop thinking about it all day long. I already escalated the ticket via twitter. Please inform me that what am I waiting for. Patience has a end. If the reference number is very big problem send my. money back to my bank and I will pay the costs. Please dont ignore me. I need a date that you will credit my deposit. At least give me a dat for it. Hope to hear from you a.s.a.p. Waiting for the good news.

Ticket:672373

Jasmin68k

newbie

Activity: 46

Merit: 0

I also did a deposit yesterday, which did not get credited, in fact, does not show up on the website at all.

It was a EUR SEPA Fidor-Fidor transfer, which usually does not take more than a few minutes. A well known and advertised feature, which has worked well for me in the past, also several times recently (last working one the day before yesterday): https://support.kraken.com/hc/en-us/articles/115002732067-Fidor-Fidor-deposits-and-withdrawals .

Answers from support so far have been they can't see the deposit yet and SEPA can take up to 5 business days (well, Fidor-Fidor should be nearly instant and it was so far) and at times "deposits of this type" are delayed in the banking system.

I asked them for clarification whether "can't see" means the money has not arrived in their bank account, which they did not explicitly answer.

In the meantime I have confirmation from my bank that the transfer has been executed yesterday.

Ticket number is 677953, which has already been escalated.

I respectfully ask for the money being credited to my Kraken account shortly.

Did anyone else have Fidor-Fidor delays before? Should I be worried?

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: irlandescoin on September 14, 2017, 03:27:47 PM

Hi I opened a ticket 3 days ago and I have received no answer, I did a deposit last week, 7 days and I still can't see my money in your website, can you please solve this ticket. the money is already deposited .

I always include reference and everything please solve my problem, 1 week waiting for my money arrive in your website.

there is my ticket, thank you.
Request #669743

I've passed this on to the appropriate team and we'll be in contact. Thanks for your patience.

irlandescoin

hero member

Activity: 567

Merit: 502

Hey yo let's go

Quote from: kraken-elizabeth on September 13, 2017, 11:11:10 AM

Quote from: jogobela on September 13, 2017, 08:48:17 AM

My bank decline transaction from Kraken,saying they will return money to Kraken (sender). U think i will get my money back on kraken?

Please send a support ticket https://support.kraken.com/hc/en-us/requests/new with your question and we will assist you.

Hi I opened a ticket 3 days ago and I have received no answer, I did a deposit last week, 7 days and I still can't see my money in your website, can you please solve this ticket. the money is already deposited .

I always include reference and everything please solve my problem, 1 week waiting for my money arrive in your website.

there is my ticket, thank you.
Request #669743

CryptoGriff

newbie

Activity: 14

Merit: 0

This will be the second time I escalated the ticket hopefully it will get resolved this time around.

Kraken-Septimus

full member

Activity: 338

Merit: 101

https://support.kraken.com

Quote from: CryptoGriff on September 14, 2017, 02:06:54 PM

Is there a supervisor at Kraken support available? I have a missing USD withdrawal that has not been credited to my bank account. I provided all the requested documentation a week ago and there is still no response or update on the status of my funds. I put in a support ticket 20 days ago and there has still been no response in resolving this matter. The withdrawal should have hit my account 1 month ago. This is very concerning. I would like help in resolving this issue ASAP.

Hi CryptoGriff. Please escalate your ticket using this form posted by Dargo. Thanks for your patience.

CryptoGriff

newbie

Activity: 14

Merit: 0

Is there a supervisor at Kraken support available? I have a missing USD withdrawal that has not been credited to my bank account. I provided all the requested documentation a week ago and there is still no response or update on the status of my funds. I put in a support ticket 20 days ago and there has still been no response in resolving this matter. The withdrawal should have hit my account 1 month ago. This is very concerning. I would like help in resolving this issue ASAP.

cyber-i

member

Activity: 108

Merit: 10

Quote from: CarlosCorreia on September 08, 2017, 06:57:26 PM

Trying to open a margin position in ETH...
Every Time I get a random error. At last (about 25 attempts) I got success!
But... When I go to se my positions, I had open 2 more!!!!

Quote from: Random423 on September 10, 2017, 07:02:51 AM

I noticed the same. There where suddenly many orders which luckily failed. The kraken site gives you errors all the time and in the background they set up new orders.

I had this same experience, only in my case unfortunately the excess order didn't fail, so I ended up with the double amount of ETH that I wanted to buy initially... of course just in the time (a few days ago) when it began tanking afterwards. Thanks Kraken.

Totscha

hero member

Activity: 1276

Merit: 622

Q: How to tell the market is moving?
A: The Kraken page becomes useless!

Every single time. I'll give you points for consistency...

carl_sagan

full member

Activity: 123

Merit: 100

Quote from: Dargo on September 13, 2017, 03:48:20 PM

I think the answer is that green/red on trade.kraken don't mean buy/sell. Instead green means higher than last price and red means lower (and color doesn't change if price is the same as last price).

this is correct. green means the price is higher, red means lower. color remains the same if it's equal.

the reason for this is Cryptowatch (trade.kraken.com engine) was originally designed to work with as many different exchanges as possible, and most exchanges don't say if a trade was a bid or ask in their public API.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Dargo on September 13, 2017, 03:28:12 PM

Quote from: Necr on September 13, 2017, 01:44:05 PM

Quote from: Necr on August 12, 2017, 02:07:56 PM

trade.kraken.com does not correctly determine buy or sell trade.

On the screen you can see that trade.kraken.com shows trade as a "sell" one, but in fact it was "buy" one - kraken.com view.

One more proof: this order was in "selling" order book, so it should be determined as a "buy"one.

@Dargo, can you fix this? : )

Deleted my earlier response - I will look into this because I think you may be right. It looks like "buy" and "sell" in Recent Trades is referring to the what the maker order was when it would probably make more sense for it to indicate what the taker order was.

Edit: taking 3 tries to understand your point. Tongue

You are saying that Recent Trades is correctly showing it as a buy because it was from an order on the sell side getting hit (so buy order would have been taker). But trade.kraken seems to be doing the opposite (incorrect).

I think the answer is that green/red on trade.kraken don't mean buy/sell. Instead green means higher than last price and red means lower (and color doesn't change if price is the same as last price).

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Necr on September 13, 2017, 01:44:05 PM

Quote from: Necr on August 12, 2017, 02:07:56 PM

trade.kraken.com does not correctly determine buy or sell trade.

On the screen you can see that trade.kraken.com shows trade as a "sell" one, but in fact it was "buy" one - kraken.com view.

One more proof: this order was in "selling" order book, so it should be determined as a "buy"one.

@Dargo, can you fix this? : )

Deleted my earlier response - I will look into this because I think you may be right. It looks like "buy" and "sell" in Recent Trades is referring to the what the maker order was when it would probably make more sense for it to indicate what the taker order was.

Edit: taking 3 tries to understand your point. Tongue

You are saying that Recent Trades is correctly showing it as a buy because it was from an order on the sell side getting hit (so buy order would have been taker). But trade.kraken seems to be doing the opposite (incorrect).

Necr

newbie

Activity: 17

Merit: 0

Quote from: Necr on August 12, 2017, 02:07:56 PM

trade.kraken.com does not correctly determine buy or sell trade.

https://i.imgur.com/9mQItXq.png

On the screen you can see that trade.kraken.com shows trade as a "sell" one, but in fact it was "buy" one - kraken.com view.

One more proof: this order was in "selling" order book, so it should be determined as a "buy"one.

@Dargo, can you fix this? : )

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