I also did a deposit yesterday, which did not get credited, in fact, does not show up on the website at all.
It was a EUR SEPA Fidor-Fidor transfer, which usually does not take more than a few minutes. A well known and advertised feature, which has worked well for me in the past, also several times recently (last working one the day before yesterday): https://support.kraken.com/hc/en-us/articles/115002732067-Fidor-Fidor-deposits-and-withdrawals .
Answers from support so far have been they can't see the deposit yet and SEPA can take up to 5 business days (well, Fidor-Fidor should be nearly instant and it was so far) and at times "deposits of this type" are delayed in the banking system.
I asked them for clarification whether "can't see" means the money has not arrived in their bank account, which they did not explicitly answer.
In the meantime I have confirmation from my bank that the transfer has been executed yesterday.
Ticket number is 677953, which has already been escalated.
I respectfully ask for the money being credited to my Kraken account shortly.
Did anyone else have Fidor-Fidor delays before? Should I be worried?
It was a EUR SEPA Fidor-Fidor transfer, which usually does not take more than a few minutes. A well known and advertised feature, which has worked well for me in the past, also several times recently (last working one the day before yesterday): https://support.kraken.com/hc/en-us/articles/115002732067-Fidor-Fidor-deposits-and-withdrawals .
Answers from support so far have been they can't see the deposit yet and SEPA can take up to 5 business days (well, Fidor-Fidor should be nearly instant and it was so far) and at times "deposits of this type" are delayed in the banking system.
I asked them for clarification whether "can't see" means the money has not arrived in their bank account, which they did not explicitly answer.
In the meantime I have confirmation from my bank that the transfer has been executed yesterday.
Ticket number is 677953, which has already been escalated.
I respectfully ask for the money being credited to my Kraken account shortly.
Did anyone else have Fidor-Fidor delays before? Should I be worried?
hey man I use kraken for kinda 4 years, I never noticed these delays I usually receive my deposit at the same day anyway last 2 weeks something happen I will stay a bit away from deposits money thee till theyfix this.
I was waiting for 7 days to get my money, since I used to get my money at the same day.
I suggest to you use this: Please escalate your ticket using this form posted by Dargo : https://docs.google.com/forms/d/e/1FAIpQLScCdK0IeMKRdYQUrpZRte71T_ksukoCU_7nnssYWSgrpoYMkA/viewform
looks like helped me thanks and good luck
Thank you
I never had these delays before either, which is what has me worried.
Used that form for escalating before, just did again, maybe it helps.
You are saying that Recent Trades is correctly showing it as a buy because it was from an order on the sell side getting hit (so buy order would have been taker). But trade.kraken seems to be doing the opposite (incorrect).