[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 99.

kraken-protocol

newbie

Activity: 38

Merit: 0

Quote from: CryptoGriff on September 26, 2017, 02:55:45 PM

Quote from: CryptoGriff on September 20, 2017, 02:30:27 PM

Over a month now and still no progress or update on the status of my missing withdrawal. So today I took initiative and contacted Kraken's bank (Evolve Bank and Trust) that has sent withdrawals to my bank previously. They put me into contact with the company who handles the wire transfers (Synapse). I called them and no representative was available to speak to me. So in turn I opened up a support ticket there as well in hopes of recovering my funds. I have escalated this ticket twice now with no luck after sending confirmation and proof via my bank deposits that I did not receive the funds. Its very unprofessional that I am not being updated on the status of this ticket that is currently being handled by "Alex" as it says on the site. I have been extremely patient and understanding in regards to this matter but I had to take steps to figure out what is going on because of the lack of communication. I am extremely frustrated and have not used your exchange since this issue arose and will pull out the remaining funds I have on this platform.

To all current users be forewarned and look for a new Fiat gateway.

Update on my withdrawal . The funds have been put back into my Kraken account. I was informed on the 21st of September by Synapse support that the funds were returned on 8/22 and should have been credited to my account already. Synapse support forwarded the issue to Kraken to help get the issue resolved. Kraken support contacted me the same day and informed me that "my withdrawal was returned by Synapse because they couldn't settle the transaction" and to wait a few business days for the funds to return to my account. The funds are there. However, I am still perplexed as to why it took such a long time to get this issue resolved especially with the lack of communication on Kraken's part. With that being said, despite the delay they did return my funds. So anyone with current withdrawals issues be patient but diligent. As this industry grows and develops hopefully issues like this will become a relic of the past.

Hello,

Glad we were able to help with this. Please don't hesitate to contact us again if this issue recurs. You can escalate your ticket at:

https://www.reddit.com/r/KrakenSupport/comments/6n4qfn/new_way_to_escalate_your_kraken_support_ticket/

BTCRR

newbie

Activity: 1

Merit: 0

UGH this is the worst been a Kraken member for almost a year, got verified up to a Tier 4 for my business. Went for the first time to withdrawal and failure after failure. Why did I spend over a month getting verified if I cant even withdrawal. Now I have to wait what 2-3 days for a response on the ticketing system? Ticket#708555 This in itself is a terrible way to do business because each response back and forth takes 2-3 days. There should be phone support!

CryptoGriff

newbie

Activity: 14

Merit: 0

Quote from: CryptoGriff on September 20, 2017, 02:30:27 PM

Over a month now and still no progress or update on the status of my missing withdrawal. So today I took initiative and contacted Kraken's bank (Evolve Bank and Trust) that has sent withdrawals to my bank previously. They put me into contact with the company who handles the wire transfers (Synapse). I called them and no representative was available to speak to me. So in turn I opened up a support ticket there as well in hopes of recovering my funds. I have escalated this ticket twice now with no luck after sending confirmation and proof via my bank deposits that I did not receive the funds. Its very unprofessional that I am not being updated on the status of this ticket that is currently being handled by "Alex" as it says on the site. I have been extremely patient and understanding in regards to this matter but I had to take steps to figure out what is going on because of the lack of communication. I am extremely frustrated and have not used your exchange since this issue arose and will pull out the remaining funds I have on this platform.

To all current users be forewarned and look for a new Fiat gateway.

Update on my withdrawal . The funds have been put back into my Kraken account. I was informed on the 21st of September by Synapse support that the funds were returned on 8/22 and should have been credited to my account already. Synapse support forwarded the issue to Kraken to help get the issue resolved. Kraken support contacted me the same day and informed me that "my withdrawal was returned by Synapse because they couldn't settle the transaction" and to wait a few business days for the funds to return to my account. The funds are there. However, I am still perplexed as to why it took such a long time to get this issue resolved especially with the lack of communication on Kraken's part. With that being said, despite the delay they did return my funds. So anyone with current withdrawals issues be patient but diligent. As this industry grows and develops hopefully issues like this will become a relic of the past.

oscargate

newbie

Activity: 34

Merit: 0

I opened support ticket #708488 as my wire transfer failed within 10 minutes. Any way to fix?

kraken-elizabeth

newbie

Activity: 25

Merit: 0

Quote from: CostaRibeiro on September 25, 2017, 09:26:16 PM

Is it true that kraken is not accepting SWIFT transfers from US citizens?

Yes. We only accept domestic wires from US citizens.

https://support.kraken.com/hc/en-us/articles/216435347-Domestic-US-Deposit-and-Withdrawal

Totscha

hero member

Activity: 1276

Merit: 622

Quote from: ?? on ??

Hi Kraken support, I attempted to withdraw all USD from my Kraken account twice, but both failed. There is only a "failure" message in status column, and I don't the reason. Can you give more information on that, or reply the ticket #703496 directly

I got the response from Kraken saying it's a temporary technical problem for USD withdrawal and they need undetermined time to address it. What does that means, how long will I wait, days? weeks? months? It's an urgent issue that need to be fixed as soon as possible.

Guess they got some developers from 3D Realms...

CostaRibeiro

full member

Activity: 171

Merit: 103

Is it true that kraken is not accepting SWIFT transfers from US citizens?

kraken-protocol

newbie

Activity: 38

Merit: 0

Quote from: burak19 on September 21, 2017, 02:10:25 AM

hi everybody

Last week on 14.09.2017 I sent $100K to Kraken. I also forwarded the swift message to Dan. My bank told me that the money arrived on 15.09.2017. I am still waiting for your support to find the deposit and add on to my kraken account. I already excalated the ticket on twitter. Please hear my voice.

ticket: 681870

This appears to be solved, but if it ends up not having gone through then just let us know through support.

kraken-protocol

newbie

Activity: 38

Merit: 0

Quote from: sp_skeptic on September 25, 2017, 03:14:57 PM

Another "withdrawal in limbo" problem here. We're a nonprofit that received a gift of cryptocurrency and registered on Kraken in order to liquidate it. We eventually got Tier 4 status.

We made, fortunately, only a small test sale and attempted to withdraw the proceeds to our bank. That was 28 days ago. The withdrawal is still listed as "pending" on Kraken. We submitted a ticket #647966 and heard that the problem was with SynapsePay and have attempted to contact them but haven't heard boo from them or, again, from Kraken on repeated attempts.

If Kraken is sending our money out into limbo and deciding after that it's not their problem, there is something seriously wrong here! If we could at least get the money into our Kraken account again we could buy Bitcoin and get it out that way.

Hi, this ticket has been escalated up a level. We want to make sure this problem is solved. Thank you for bringing it to our attention, and don't hesitate to contact us again if the problem continues to occur.

sp_skeptic

member

Activity: 110

Merit: 14

Another "withdrawal in limbo" problem here. We're a nonprofit that received a gift of cryptocurrency and registered on Kraken in order to liquidate it. We eventually got Tier 4 status.

We made, fortunately, only a small test sale and attempted to withdraw the proceeds to our bank. That was 28 days ago. The withdrawal is still listed as "pending" on Kraken. We submitted a ticket #647966 and heard that the problem was with SynapsePay and have attempted to contact them but haven't heard boo from them or, again, from Kraken on repeated attempts.

If Kraken is sending our money out into limbo and deciding after that it's not their problem, there is something seriously wrong here! If we could at least get the money into our Kraken account again we could buy Bitcoin and get it out that way.

burak19

newbie

Activity: 5

Merit: 0

As I see that I am having the similar problem Sipahi is having. I also sent 100 K dolars to kraken and they told me that their bank (SMCB) is not letting them to have swift via US banks. I am tier 4 and my daily deposit limit is 100 K dolar. I was trying to use daily limit. Kraken is letting me to send 100 K but they don't even telling me the consequences that I can face while sending the swift. If they told me so I could send euros. Now they told me to investigate the money via my bank cause they don't have the money. Kraken support team you are also responsible for my missing deposit so you need to help me to find out my money. Please speak with your bank and send me the refunding swift message so I can find my money easily. And also you can check your accounts once again for the deposit. I am waiting to hear from you about the swift message.

ticket:706312

poordeveloper

hero member

Activity: 896

Merit: 527

₿₿₿₿₿₿₿

You can escalate your ticket through this form: https://goo.gl/forms/2VolutBY6HBGJRRA3

Sipahi

newbie

Activity: 5

Merit: 0

Kraken support team I need your assistance. I already wrote to Nevio about the refunding swift problem 2 days ago I am waiting a reply. I can't get my money back without your support. Please inform your bank. I wrote the problem and the solution to Nevio in a detailed way. This week I want to solve this problem. Thank you for the help.

ticket: 693050

Sipahi

newbie

Activity: 5

Merit: 0

Quote from: irlandescoin on September 23, 2017, 04:01:46 AM

Quote from: Sipahi on September 21, 2017, 02:16:37 AM

Quote from: Retired on September 20, 2017, 02:40:14 PM

Quote from: condoras on September 20, 2017, 01:22:40 PM

Quote from: aesma on September 20, 2017, 12:48:03 PM

Since a few months ago one of my banks calls me every time I wire money to Kraken. They told me Kraken has been flagged as suspicious as it has been used by thieves to launder money. Basically they're worried my bank account might have been compromised.

Sipahi, maybe your bank got suspicious too ?

My bank have no problem at all with Kraken, in fact they have a "fast deposit system" for depositing there.
Probably it's not problem of your bank but problem of your country.

Almost two days now Orders are looking much better and faster. I hope that this will continue at least until the update of it.

Are you on Fidor?

Kraken support replied me and send the swift message. on the message " the money has been returned to intermediatery bank due to decision of the banks compliance" has been written. I asked my bank and they told me that they have no idea about it. On the 15 th of this month they sent the money back but I don't know actually how to get it back.

whwere you from? where do u live? do u have month income? like a normal job or business? If your answer that questions I might be able to say something for u.

Why would I give my personal information to you? Are you a Kraken employee?

birr

hero member

Activity: 870

Merit: 585

copy paste from withdrawal page
AYHB7YV 09-16-17 04:35:24 +0000 Wire Transfer $17,445.06 $5.00 Cancel Requested
I opened a ticket but of course the response was the usual boilerplate. Not one jot or tittle of substantive information. They just said you'll have to wait. Not one syllable more than that.
I just sent a reply

I am going to file a complaint with the Commodities Futures Trading Commission.
You have until the end of September to return the money, or give me a straight answer.

CostaRibeiro

full member

Activity: 171

Merit: 103

Quote from: irlandescoin on September 23, 2017, 04:01:46 AM

Quote from: Sipahi on September 21, 2017, 02:16:37 AM

Quote from: Retired on September 20, 2017, 02:40:14 PM

Quote from: condoras on September 20, 2017, 01:22:40 PM

Quote from: aesma on September 20, 2017, 12:48:03 PM

Since a few months ago one of my banks calls me every time I wire money to Kraken. They told me Kraken has been flagged as suspicious as it has been used by thieves to launder money. Basically they're worried my bank account might have been compromised.

Sipahi, maybe your bank got suspicious too ?

My bank have no problem at all with Kraken, in fact they have a "fast deposit system" for depositing there.
Probably it's not problem of your bank but problem of your country.

Almost two days now Orders are looking much better and faster. I hope that this will continue at least until the update of it.

Are you on Fidor?

Kraken support replied me and send the swift message. on the message " the money has been returned to intermediatery bank due to decision of the banks compliance" has been written. I asked my bank and they told me that they have no idea about it. On the 15 th of this month they sent the money back but I don't know actually how to get it back.

whwere you from? where do u live? do u have month income? like a normal job or business? If your answer that questions I might be able to say something for u.

Do you work for kraken?

irlandescoin

hero member

Activity: 567

Merit: 502

Hey yo let's go

Quote from: Sipahi on September 21, 2017, 02:16:37 AM

Quote from: Retired on September 20, 2017, 02:40:14 PM

Quote from: condoras on September 20, 2017, 01:22:40 PM

Quote from: aesma on September 20, 2017, 12:48:03 PM

Since a few months ago one of my banks calls me every time I wire money to Kraken. They told me Kraken has been flagged as suspicious as it has been used by thieves to launder money. Basically they're worried my bank account might have been compromised.

Sipahi, maybe your bank got suspicious too ?

My bank have no problem at all with Kraken, in fact they have a "fast deposit system" for depositing there.
Probably it's not problem of your bank but problem of your country.

Almost two days now Orders are looking much better and faster. I hope that this will continue at least until the update of it.

Are you on Fidor?

Kraken support replied me and send the swift message. on the message " the money has been returned to intermediatery bank due to decision of the banks compliance" has been written. I asked my bank and they told me that they have no idea about it. On the 15 th of this month they sent the money back but I don't know actually how to get it back.

whwere you from? where do u live? do u have month income? like a normal job or business? If your answer that questions I might be able to say something for u.

forknote

newbie

Activity: 15

Merit: 0

Quote from: torrentco on September 21, 2017, 03:13:44 AM

why so many lost swift deposits?
i guess people should hold swift deposits for a while.

This is bad news if they are losing deposits

irlandescoin

hero member

Activity: 567

Merit: 502

Hey yo let's go

again missing deposit ticket: #702347

CostaRibeiro

full member

Activity: 171

Merit: 103

Quote from: kraken-elizabeth on September 21, 2017, 12:28:02 PM

Quote from: burak19 on September 21, 2017, 02:10:25 AM

hi everybody

Last week on 14.09.2017 I sent $100K to Kraken. I also forwarded the swift message to Dan. My bank told me that the money arrived on 15.09.2017. I am still waiting for your support to find the deposit and add on to my kraken account. I already excalated the ticket on twitter. Please hear my voice.

ticket: 681870

You have been promised an update by today, please be patient until the day is over.

I can't see how one can be patient with USD 100K flying since 15/09 and no answers from your side until today, can you?

Undecided

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